Why Select Crisp? Live Chat Software GiełDa
In this article I’ll cover our Expertise with Crisp, why we changed, and the way it is possible to make the right decision for your business and startup too. You will understand how to compare live talks and that metrics might be important for you too. Live Chat Software GiełDa
How was that choice made?
Taking a Look at the market leaders With live chat feature on the market, we found Crisp via Producthunt. After we have made a Spreadsheet with numerous live chat vendors, we defined the core attribute and metrics we were looking for.
What did we use before?
We have Used several other live chat earlier, which somehow shifted their focus from a live chat to an”all in one company suite”. Their live chat still works, but metrics which are important for us were removed. We have used those metrics for our yearly reports, and customer overviews, growth rates and much more. After we had been in for four months those metrics vanished and were replaced with other metrics. We’ve obtained a leaderboard for our team members, which we didn’t use because we are searching for quality service and not quantity as well as the pricing seems to outperform the advantage. So our decision was clear at that moment: we needed to move on.
We found 14 days background, 30 days History and unlimited history (for greater plans this is common), here the price scaling was interesting. All live chats we attempted had this feature, some at higher price tagsothers combined with a badly implemented search feature, therefore the background wasn’t available. With Crisp, the unlimited history is currently available with their first paid plan, and it not only ships with a fair price tag, but also their hunt works exceptionally well.
How many connections do we need?
We tried to answer that Question with another question”how many customers will talk with us” – and that has been wrong – we made that mistake already once. We can not restrict on the contacts we make because we actually want to make contact with them all. Endless contacts was what we were searching for (at an affordable price tag). What we discovered were chats with 100 active contacts for $0/month that was quite pleasant, we climbed that up a little to 1,000 active contacts along with the price tag shifted from $0/m to ~$125/m or even more (~$500/m). We have had that experience of price scaling for most of the solutions. As we did the same contact metric test for Crisp we watched something different:
So at Crisp, you don’t scale by usage – that is huge! They think the identical way we do in Storyblokwe do not want to limit the consumer to the use of this machine (eg. Content entrances or contacts), we would like to scale because their team scales. So at Crisp you choose a plan and you can scale the numbers from 10 to 10.000 contacts (or much more ) with the same price tag.
Trigger events / messages
Automated triggers are used to Send a specific message on predefined events, eg. “a guest is on precisely the exact same website for more than 30 seconds”. Those triggers are a fantastic method to help your viewers with queries they could have. We use it on our pricing page because from time to time there are open questions about our pricing, possibly something isn’t covered in the FAQ section. This part can be found in all options we analyzed and mainly available in the first paid program.
Possibility to send campaign messages
From time to time we send emails Using our live chat. We think that it’s a fantastic way to retarget our audience because we should be able to send pertinent content based on some metrics people live chats provide. In all honesty, we’re not sending many emails, because we hate spam on our side. So we want to send specific emails to specific target groups and : we really like the implementation in the Crisp client. It is simple and satisfied our needs at a sensible price tag.
Number of brokers
The agent seats is rather Interesting, it is something you can control. You could choose 1 account for the whole group (which can be cheap with the majority of solutions), or you could go for one seat for each team member. Since we like to get that personal approach to our clients the notion of using one accounts for the whole team was dropped immediately. We have started to compare the very first paid plan against most of the high tier programs to observe the way the price scales again. The greatest prices we found were approximately ~$155/m per seat where the range was somewhere from $15/m to that. We had a look at Crisp again and saw that their highest package has unlimited agents chairs included. Also, their free strategy permitted 2 representatives, which was great for testing. Live Chat Software GiełDa
Everybody loves integrations. Integrations to Slack, Telegram, Zendesk, Bitbucket, or Jira – you name it. Most live chats provide integrations into the main stations. We do not actually use integrations that much, but the one we use the most is with Slack. Slack is the main communication tool in our business, we utilize it on a daily basis and added most of our tools already – so we concentrated on how they work and function with Slack. We analyzed some of these and many are actually working very well. We found one that has huge delays when messaging from and to Slack which was a no-go for all of us. We reported that difficulty to these, but we do not know if they changed it because we left six months ago. With Crisp the integration worked instantly, notifications arrived immediately and the whole setup was completed in a couple of minutes.
“Crisp is the simplest way To speak with your customers. From sales to customer service, Crisp is made to keep your workflow simple. From live chat to email, Crisp provides one station to reply to your users using a very simple team inbox where you can manage all of your user inquiries.”
From our experience, Crisp really Ships with all the attention on such chat experience for your customers. That is exactly what we were looking for since we evaluated other alternatives.
This one is tricky. If you browse The last few things you saw that we contrasted the lower tier programs and feature together with the maximum tier plans, some are cheap at the start and become costly as you use them. After using Crisp for six months today, and changed from a competition because of the expensive”end” and those attribute we did not need but would need to cover. We’re pleased to state we believe we got the best match for us, perhaps it will fit as nicely for you. We saw the listing of 8 facets above is all you want to locate your best fit.
We made contact with incredible Fantastic people (thank You!) And companies all around the world. We might have had the exact same experience with other live chats too, but the price tag combined with the attribute set Crisp does provide, we would and do recommend it to all of customers that are looking for a live chat themselves. We’ve updated to the Crisp unlimited plan a while ago, and are thankful that we made that choice. If you have a query or want to tell us about your experience using Crisp and other live chats, don’t hesitate to drop us a comment below or send a tweet or chat with us using Crisp! Live Chat Software GiełDa