Why Select Crisp? Live Chat Software Gratis
In this article I’ll cover our Experience with Crisp, why we switched, and the way you can make the right decision for your company and startup as well. You may know how to compare live talks and that metrics might be important for you also. Live Chat Software Gratis
How was that selection made?
Looking at the market leaders With live chat feature out there, we also found Crisp through Producthunt. After we have created a Spreadsheet with numerous live chat sellers, we defined the core attribute and metrics we were searching for.
What did we use before?
We’ve Used multiple other live chat earlier, which somehow shifted their attention from a live conversation to an”all in 1 company suite”. Their live chat still works, but metrics that are important for us were eliminated. We’ve used those metrics for our yearly reports, and customer overviews, growth rates and more. After we had been in for four weeks those metrics disappeared and were replaced by other metrics. We have obtained a leaderboard for our team members, which we did not use because we’re looking for quality service and not quantity as well as the pricing appears to outperform the advantage. So our choice was clear at the moment: we had to move on.
We found 14 days history, 30 days History and unlimited history (for greater plans this is common), here the cost scaling was interesting. All live chats we attempted had this feature, a few at higher price tagsothers together with a poorly executed search feature, therefore the background was not accessible. Together with Crisp, the unlimited history is currently available with their original paid plan, and it not only ships with a fair price tag, also their hunt works astoundingly well.
How many connections do we want?
We attempted to answer that Question with another question”how many customers will chat with us?” – and that was wrong – we made that mistake once. We can’t limit on the contacts we create because we really wish to make contact with them all. Endless contacts was what we were looking for (in a reasonable price label ). What we discovered were discussions with 100 active contacts for $0/month that was quite nice, we scaled that up a little to 1,000 active contacts and the price tag switched from $0/m to ~$125/m or even more (~$500/m). We’ve had that experience of price scaling for most of the solutions. As we did the same contact metric evaluation for Crisp we watched something different:
So at Crisp, you do not scale by use – that is enormous! They think the same way we do at Storyblokwe don’t wish to limit the consumer to the use of the system (eg. Content entries or contacts), we want to scale as their team scales. So at Crisp you select a program and you can scale the amounts from 10 to 10.000 contacts (or more) with exactly the same price tag.
Trigger events / messages
Automated triggers are Utilized to Send a specific message on predefined events, eg. “a visitor is on the same site for over 30 seconds”. Those causes are a good way to help your viewers with questions they could have. We use it on our pricing page since from time to time there are open questions regarding our pricing, maybe something is not covered in the FAQ section. This component can be found in most options we tested and mainly available in the first paid program.
Ability to send campaign messages
From time to time we send mails Using our live chat. We think that it’s a fantastic way to retarget our audience because we should be able to send relevant content based on some metrics those live talks provide. In all honesty, we are not sending many mails, because we also hate spam on our side. Therefore we want to send specific mails to particular target groups and again: we really enjoy the implementation in the Crisp client. It is simple and satisfied our needs at a sensible price tag.
Number of agents
The agent seats is rather Interesting, it’s something that you can control. You could choose 1 account for the entire group (which is cheap with the majority of options ), or you might go for one seat for every team member. Since we like to get that personal approach to our customers the notion of using one account for the entire team was dropped instantly. We have started to compare the very first paid plan contrary to most of the high tier plans to observe the way the cost scales again. The highest costs we found were approximately ~$155/m per chair where the range was somewhere from $15/m to this. We had a look at Crisp again and saw their greatest bundle has unlimited agents seats included. Additionally, their free strategy permitted 2 representatives, which was excellent for analyzing. Live Chat Software Gratis
Everybody loves integrations. Integrations into Slack, Telegram, Zendesk, Bitbucket, or Jira – you name it. Most live chats provide integrations into the key channels. We don’t really utilize integrations that much, but the one we use the most is with Slack. Slack is the principal communication tool in our business, we utilize it on a daily basis and included most of our resources already – so we focused on how they work and function together with Slack. We analyzed some of them and many are actually working very well. We found one which has enormous delays when messaging from and to Slack that was a no-go for us. We reported that difficulty to these, but we don’t know whether they changed it because we left six months ago. With Crisp the integration worked immediately, notifications came immediately and the entire set-up was completed in a few minutes.
“Crisp is the simplest way To communicate with your customers. From sales to customer service, Crisp is made to keep your workflow easy. From live chat to email, Crisp offers one channel to answer to your users using a simple team inbox where you can manage all of your user queries.”
From our experience, Crisp actually Ships with all the attention on such chat experience for the clients. That is exactly what we were looking for since we evaluated other alternatives.
This one is tricky. If you browse The past few things you saw that we contrasted the lower tier programs and attribute with the maximum tier plans, some are cheap at the start and become costly as you use them. After using Crisp for six months today, and changed from a competitor because of the pricey”ending” and those attribute we did not need but might have to pay for. We’re pleased to say we believe we got the very best match for us, perhaps it will fit as well for you. We found that the list of 8 aspects above is all you want to locate your own best fit.
We made contact with unbelievable great people (thank You!) And businesses all around the world. We might have had the exact same experience with other live chats too, but the price tag combined with the attribute set Crisp does offer, we’d and already do recommend it to all clients that are looking for a live discussion . We’ve upgraded to the Crisp endless plan a while ago, and are thankful we made that choice. In case you’ve got a query or want to tell us about your adventure with Crisp and other live chats, don’t hesitate to drop us a comment below or send a tweet or chat with us using Crisp! Live Chat Software Gratis