Why Select Crisp? Live Chat Software In Canada
In this article I’ll cover our Expertise with Crisp, the reason we changed, and the way it is possible to make the right decision for your company and startup too. You may understand how to compare live chats and which metrics might be significant for you too. Live Chat Software In Canada
How was that choice made?
Taking a Look at the market leaders With live chat feature on the market, we also found Crisp via Producthunt. After we have made a Spreadsheet with numerous live chat vendors, we identified that the core attribute and metrics we were looking for.
What did we use before?
We have Used multiple other live chat earlier, which somehow shifted their focus from a live chat to a”all in 1 company suite”. Their live chat still functions, but metrics which are important for us were removed. We’ve used those metrics for our yearly reports, and client overviews, growth rates and more. After we had been in for four weeks those metrics vanished and were replaced by other metrics. We have obtained a leaderboard for our staff members, which we didn’t use because we’re looking for quality support rather than quantity and the pricing seems to outperform the advantage. Our decision was clear at the moment: we had to move on.
We found 14 times history, 30 days History and unlimited history (for higher plans this is common), here the price scaling was interesting. All live talks we tried had this feature, some at higher price tags, others combined with a badly executed search feature, and so the background was not available. With Crisp, the unlimited history is currently available with their first paid program, and it not only ships with a reasonable price tag, but also their hunt works exceptionally well.
How many contacts do we want?
We attempted to answer that Question with another question”how many clients will talk with us?” – and that was incorrect – we made that mistake already once. We can not limit on the contacts we make because we really want to earn contact with all of them. Endless contacts was exactly what we were looking for (at a reasonable price label ). What we discovered were chats with 100 active contacts for $0/month which was quite pleasant, we climbed up that a bit to 1,000 active contacts along with the price tag shifted from $0/m to ~$125/m or more (~$500/m). We have had that experience of cost scaling for most of the solutions. As we did the Exact Same contact metric evaluation for Crisp we watched something different:
So at Crisp, you don’t scale by use – which is enormous! They believe the identical way we do at Storyblok, we don’t want to restrict the user to the use of the machine (eg. Content entries or contacts), we would like to scale as their staff scales. So at Crisp you choose a program and you can scale the amounts from 10 to 10.000 contacts (or much more ) with the exact same price tag.
Trigger events / messages
Automated triggers are used to Send a particular message on predefined events, eg. “a guest is on the same site for over 30 seconds”. Those causes are a fantastic method to help your viewers with queries they could have. We use it on our pricing page because from time to time there are open questions regarding our pricing, maybe something isn’t covered in the FAQ section. This component is available in all solutions we analyzed and mainly available in the first paid plan.
Ability to send campaign emails
From time to time we send emails Utilizing our live chat. We think it’s a fantastic way to retarget our viewers because we ought to have the ability to send relevant content based on some metrics those live talks offer. To be honest, we’re not sending many emails, because we also hate spam on the side. Therefore we like to send specific emails to particular target groups and : we really like the implementation in the Crisp customer. It’s simple and fulfilled our needs at a sensible price tag.
Amount of agents
The agent seats is kinda Interesting, it’s something you can control. You could choose one accounts for the entire team (which can be cheap with most options ), or you could go for a single chair for every team member. Since we want to get this personal approach to our clients the notion of using one accounts for the whole team was dropped immediately. We have started to compare the first paid plan against the majority of the high tier programs to observe how the cost scales again. The greatest costs we discovered were about ~$155/m per chair where the scope was somewhere from $15/m to this. We had a look at Crisp again and found that their highest package has unlimited agents chairs included. Also, their free strategy permitted 2 representatives, which was great for testing. Live Chat Software In Canada
Everybody enjoys integrations. Integrations into Slack, Telegram, Zendesk, Bitbucket, or Jira – you name it. Most live chats offer integrations to the key stations. We don’t really use integrations that much, but the one we use the most is with Slack. Slack is the principal communication tool in our business, we utilize it on a daily basis and added the majority of our resources already – so we focused on how they work and function with Slack. We tested some of them and many are actually working very well. We found one that has huge delays when messaging from and also to Slack that was a no-go for all of us. We reported that issue to them, but we do not know if they changed it since we left six months ago. Together with Crisp the integration worked instantly, notifications came immediately and the entire setup was done in a few minutes.
“Crisp is the simplest way To speak with your clients. From sales to customer support, Crisp is designed to keep your workflow easy. From live chat to email, Crisp offers one station to answer to your users using a simple team inbox where you can handle all of your user queries.”
From our experience, Crisp actually Ships with the focus on such chat experience for the clients. That is precisely what we were looking for since we evaluated other solutions.
This one is tricky. If you read The last few points you saw that we contrasted the lower grade programs and attribute with the highest tier programs, some are cheap at the start and be costly as you use them. After using Crisp for six months now, and changed from a competition because of the pricey”end” and those feature we didn’t need but would have to cover. We are pleased to state we think we have the best fit for us, maybe it will fit as well for you. We found the list of 8 aspects above is all you need to locate your best fit.
We made contact with incredible Fantastic people (thank You!) And businesses all over the globe. We could have had the exact same experience with other live discussions as well, but the price tag combined with the feature set Crisp does offer, we would and already do recommend it to all of customers that are looking for a live chat . We have updated to the Crisp unlimited plan a while ago, and are glad that we made that decision. In case you’ve got a query or wish to tell us about your adventure using Crisp and other live chats, don’t hesitate to drop us a comment below or send a conversation or chat with us with Crisp! Live Chat Software In Canada