Why Select Crisp? Live Chat Software In India
In this article I’ll cover our Experience with Crisp, the reason we changed, and how it is possible to make the right decision for your business and startup too. You may know how to compare live talks and that metrics might be important for you also. Live Chat Software In India
How was that selection made?
Looking at the market leaders With live chat feature out there, we found Crisp through Producthunt. After we’ve made a Spreadsheet with multiple live chat sellers, we identified that the core attribute and metrics we were searching for.
What did we use previously?
We’ve Used multiple other live chat before, which shifted their attention from a live conversation to an”all in 1 company suite”. Their live chat still works, but metrics that are significant for us were eliminated. We have used those metrics for our yearly reports, and customer overviews, growth rates and much more. After we had been in for four weeks those metrics disappeared and were replaced with other metrics. We have obtained a leaderboard for our team members, which we didn’t use because we’re looking for quality service and not quantity as well as the pricing seems to outperform the benefit. Our decision was apparent at that moment: we needed to proceed.
We found 14 times history, 30 days History and history (for greater plans that this is common), here the price scaling was interesting. All live talks we attempted had this feature, some at higher price tagsothers combined with a badly executed search feature, therefore the history wasn’t accessible. With Crisp, the boundless history is currently available with their first paid plan, and it not only ships with a fair price tag, but also their search works exceptionally well.
How many connections do we want?
We tried to answer that Question with another question”how many customers will talk with us” – and that was incorrect – we made that mistake once. We can not limit on the connections we create because we actually wish to earn contact with all of them. Unlimited contacts was exactly what we were searching for (at an affordable price tag). What we discovered were discussions with 100 active contacts for $0/month that was quite pleasant, we climbed up that a bit to 1,000 active contacts and the price tag shifted from $0/m to ~$125/m or even more (~$500/m). We have had that experience of price scaling for the majority of the solutions. As we did exactly the Exact Same contact metric evaluation for Crisp we watched something different:
So at Crisp, you don’t scale by use – which is huge! They believe the same way we do at Storyblokwe don’t wish to restrict the consumer to the use of this machine (eg. Content entries or entries ), we would like to scale as their staff scales. So at Crisp you choose a plan and you can scale the amounts from 10 to 10.000 contacts (or more) with the exact same price tag.
Trigger events / communications
Automated triggers are used to Send a specific message on predefined events, eg. “a guest is on precisely the same website for over 30 seconds”. Those causes are a fantastic method to help your audience with questions they may have. We use it on our pricing page because from time to time there are open questions about our pricing, maybe something isn’t covered in the FAQ section. This part is available in all options we analyzed and mainly available in the very first paid program.
Possibility to send campaign emails
From time to time we send emails Utilizing our live chat. We think that it’s a good way to retarget our audience because we should have the ability to send pertinent content based on some metrics people live talks provide. To be honest, we are not sending many emails, because we also hate spam on our side. So we like to send certain emails to particular target groups and again: we really like the execution in the Crisp client. It’s simple and fulfilled our needs at a reasonable price tag.
Number of brokers
The broker seats is rather Intriguing, it is something you can control. You could choose 1 account for the whole group (which is cheap with the majority of solutions), or you might go for one seat for every team member. Since we like to get that personal approach to our clients the idea of using one account for the whole group was dropped immediately. We’ve begun to compare the first paid plan against the majority of the high tier plans to see how the price scales again. The greatest costs we found were about ~$155/m per chair where the range was somewhere from $15/m to this. We had a peek at Crisp again and saw that their greatest package has unlimited agents seats included. Additionally, their free strategy allowed 2 agents, which was great for analyzing. Live Chat Software In India
Everybody loves integrations. Integrations to Slack, Telegram, Zendesk, Bitbucket, or Jira – you name it. Most live chats provide integrations into the key channels. We do not actually use integrations that much, but the one we use the most is with Slack. Slack is the main communication tool in our company, we use it on a daily basis and included the majority of our resources already – so we focused on how they operate and perform together with Slack. We analyzed some of these and many are actually working quite well. We found one that has huge delays when messaging from and to Slack which was a no-go for all of us. We reported that difficulty to these, but we don’t know if they changed it because we left six months ago. With Crisp the integration worked immediately, notifications came immediately and the whole setup was done in a couple of minutes.
What is Crisp?
“Crisp is the simplest way To communicate with your clients. From sales to client support, Crisp is made to keep your workflow easy. From live chat to email, Crisp provides a single channel to answer to your users using a simple team inbox where you can handle all your user inquiries.”
From our experience, Crisp really Ships with all the attention on such chat experience for your customers. That is exactly what we were looking for as we evaluated other alternatives.
This one is tricky. If you read The past few points you noticed that we contrasted the lower grade programs and feature together with the maximum tier plans, some are cheap at the start and become expensive as you use them. After using Crisp for six months now, and switched from a competition because of the pricey”end” and those feature we did not need but would have to pay for. We are glad to state we think we got the best fit for us, maybe it will fit as well for you. We found that the listing of 8 facets above is all you need to locate your best match.
We made contact with incredible great people (thank You!) And companies all over the world. We might have had the same experience with other live discussions as well, but the price tag combined with the feature set Crisp does offer, we would and do recommend it to all of customers who are looking for a live discussion . We have updated to the Crisp endless plan a while ago, and are glad that we made that choice. If you have a question or want to inform us about your experience with Crisp along with other live discussions, don’t hesitate to drop us a comment below or send us a conversation or chat with us with Crisp! Live Chat Software In India