Why Select Crisp? Live Chat Software Increase Conversion
In this article I’ll cover our Expertise with Crisp, the reason we changed, and the way it is possible to make the right choice for your business and startup too. You may know how to compare live talks and that metrics could be important for you also. Live Chat Software Increase Conversion
How was that selection made?
Looking at the market leaders With live chat feature out there, we found Crisp through Producthunt. After we have made a Spreadsheet with numerous live chat sellers, we identified that the core feature and metrics we were searching for.
What did we use previously?
We’ve Used multiple other live chat earlier, which shifted their attention from a live conversation to a”all in one business suite”. Their live chat still functions, but metrics which are important for us were eliminated. We’ve used those metrics for our monthly reports, and client overviews, growth rates and more. After we were in for four months those metrics disappeared and were replaced with other metrics. We’ve obtained a leaderboard for our staff members, which we did not use because we’re searching for quality support rather than quantity as well as the pricing appears to outperform the benefit. Our decision was clear at the moment: we needed to proceed.
We found 14 times history, 30 days History and history (for higher plans this is common), here the price scaling was interesting. All live talks we tried had this attribute, some at higher price tags, others together with a poorly implemented search feature, and so the history wasn’t accessible. With Crisp, the boundless history is already available with their first paid plan, and it not only ships with a fair price tag, also their search works exceptionally well.
How many connections do we want?
We tried to answer that Question with another question”how many customers will talk with us?” – and that has been wrong – we made that mistake already once. We can’t restrict on the connections we create because we really wish to make contact with them all. Endless contacts was exactly what we were searching for (at an affordable price label ). What we discovered were chats with 100 active contacts for $0/month that was quite pleasant, we scaled that up a bit to 1,000 active contacts and the price tag shifted from $0/m to ~$125/m or even more (~$500/m). We have had that experience of price scaling for most of the solutions. As we did exactly the same contact metric test for Crisp we watched something different:
So at Crisp, you do not scale by usage – which is huge! They believe the same way we do in Storyblok, we do not wish to limit the user to the usage of the system (eg. Content entrances or entries ), we want to scale because their team scales. So at Crisp you select a program and you can scale the numbers from 10 to 10.000 contacts (or much more ) with the same price tag.
Trigger events / messages
Automated triggers are Utilized to Send a specific message on predefined events, eg. “a guest is on the exact same website for more than 30 seconds”. Those causes are a fantastic method to help your viewers with queries they could have. We use it on our pricing page because from time to time there are open questions about our pricing, maybe something isn’t covered in the FAQ section. This component can be found in most options we analyzed and largely available in the first paid plan.
Possibility to send campaign messages
From Time to Time we send mails Using our live chat. We think that it’s a fantastic way to retarget our audience because we should have the ability to send pertinent content according to some metrics those live chats offer. In all honesty, we’re not sending many emails, because we hate spam on the side. Therefore we like to send certain emails to specific target groups and : we really enjoy the execution in the Crisp client. It’s straightforward and satisfied our needs at a sensible price tag.
Number of agents
The broker seats is kinda Intriguing, it is something you can control. You could choose one account for the entire group (which can be cheap with the majority of options ), or you could go for a single chair for each team member. Since we want to get that personal approach to our customers the idea of using one accounts for the entire group was dropped instantly. We have started to compare the first paid program against most of the high tier plans to observe the way the cost scales again. The greatest costs we found were about ~$155/m per chair where the scope was somewhere from $15/m to this. We had a peek at Crisp again and found their greatest bundle has unlimited agents chairs included. Also, their free plan permitted 2 agents, which was great for analyzing. Live Chat Software Increase Conversion
Everybody enjoys integrations. Integrations to Slack, Telegram, Zendesk, Bitbucket, or Jira – you name it. Most live chats provide integrations to the key channels. We do not really use integrations that much, but the one we use the most is with Slack. Slack is the main communication tool in our company, we use it on a daily basis and included the majority of our resources – so we concentrated on how they operate and perform with Slack. We tested some of them and many are actually working very well. We found one which has huge delays when messaging from and to Slack which was a no-go for us. We reported that difficulty to them, but we do not know whether they changed it since we left six months ago. Together with Crisp the integration worked immediately, notifications came immediately and the whole set-up was completed in a couple of minutes.
“Crisp is the simplest way To speak with your clients. From sales to client service, Crisp is made to keep your workflow easy. From live chat to email, Crisp offers one station to answer to your users using a simple team inbox where you can handle all of your user inquiries.”
From our experience, Crisp actually Ships with all the focus on that chat experience for the clients. That is precisely what we were looking for as we evaluated other solutions.
This one is tricky. If you read The past few things you noticed that we compared the lower grade programs and attribute with the maximum tier programs, some are cheap at the start and be costly as you use them. After using Crisp for six months now, and changed from a competition because of that pricey”ending” and those attribute we didn’t need but would need to pay for. We’re pleased to say we think we got the best match for us, maybe it will fit as nicely for you. We saw that the list of 8 aspects above is all you want to find your best fit.
We made contact with unbelievable great people (thank You!) And businesses all around the globe. We might have had exactly the same experience with other live chats as well, but the price tag combined with the attribute set Crisp does provide, we would and already do recommend it to all clients that are searching for a live chat themselves. We’ve upgraded to the Crisp unlimited plan a while ago, and are thankful we made that decision. If you have a query or want to tell us about your adventure using Crisp and other live chats, don’t hesitate to drop us a comment below or send a conversation or chat with us using Crisp! Live Chat Software Increase Conversion