Why Select Crisp? Live Chat Software Instant Messaging
In this article I’ll cover our Experience with Crisp, why we switched, and the way you can make the perfect decision for your company and startup too. You will understand how to compare live chats and which metrics might be significant for you too. Live Chat Software Instant Messaging
How was that decision made?
Taking a Look at the market leaders With live chat feature on the market, we found Crisp via Producthunt. After we have created a Spreadsheet with multiple live chat sellers, we defined the core attribute and metrics we were looking for.
What did we use previously?
We have Used multiple other live chat earlier, which somehow shifted their focus from a live conversation to an”all in 1 business suite”. Their live chat still functions, but metrics that are significant for us were eliminated. We have used those metrics for our yearly reports, and customer overviews, growth rates and more. After we were in for four months those metrics disappeared and were replaced by other metrics. We have obtained a leaderboard for our staff members, which we did not use because we’re searching for quality support and not quantity as well as the pricing seems to outperform the advantage. Our choice was clear at the moment: we needed to move on.
We found 14 times background, 30 days History and unlimited history (for greater plans that this is common), also here the cost scaling was intriguing. All live talks we attempted had that feature, a few at higher price tagsothers combined with a badly implemented search feature, therefore the history was not available. Together with Crisp, the boundless history is currently available with their first paid plan, and it not only ships with a fair price tag, but also their search works astoundingly well.
How many contacts do we need?
First, we attempted to answer that Question with another question”how many clients will chat with us” – and that has been incorrect – we made that mistake once. We can’t restrict on the contacts we make because we actually want to make contact with them all. Endless contacts was what we were looking for (at a reasonable price label ). What we found were chats with 100 active contacts for $0/month which was quite nice, we scaled that up a bit to 1,000 active contacts along with the price tag switched from $0/m to ~$125/m or more (~$500/m). We have had that experience of cost scaling for most of the solutions. As we did exactly the same contact metric test for Crisp we saw something different:
So at Crisp, you don’t scale by use – that is enormous! They believe the same way we do at Storyblok, we do not want to restrict the user to the usage of this system (eg. Content entrances or contacts), we want to scale as their team scales. So at Crisp you select a plan and you can scale the numbers from 10 to 10.000 contacts (or much more ) with the same price tag.
Trigger events / communications
Automated triggers are Utilized to Send a specific message on predefined events, eg. “a visitor is on the exact same website for over 30 seconds”. Those triggers are a fantastic method to help your audience with questions they may have. We use it on our pricing page since from time to time there are open questions regarding our pricing, possibly something isn’t covered in the FAQ section. This component can be found in all options we tested and mainly available in the first paid program.
Possibility to send campaign messages
From Time to Time we send emails Utilizing our live chat. We think that it’s a good way to retarget our audience because we should have the ability to send relevant content according to some metrics people live talks offer. In all honesty, we’re not sending many emails, because we also hate spam on the side. Therefore we want to send certain mails to specific target groups and : we really enjoy the execution in the Crisp client. It is simple and fulfilled our needs at a reasonable price tag.
Number of brokers
The broker chairs is rather Interesting, it is something you can control. You could choose one account for the entire group (which can be cheap with the majority of solutions), or you might go for one seat for every team member. Since we like to have that personal approach to our customers the notion of using one accounts for the entire group was dropped immediately. We have begun to compare the very first paid plan against most of the high tier programs to see the way the price scales again. The greatest costs we found were approximately ~$155/m per seat where the scope was somewhere from $15/m to this. We had a look at Crisp again and found that their highest bundle has unlimited agents chairs included. Additionally, their free plan permitted 2 agents, which was excellent for testing. Live Chat Software Instant Messaging
Everybody enjoys integrations. Integrations to Slack, Telegram, Zendesk, Bitbucket, or Jira – you name it. Most live chats provide integrations into the key stations. We don’t actually utilize integrations that much, but the one we use the most is with Slack. Slack is the main communication tool in our business, we use it on a daily basis and included the majority of our resources – so we concentrated on how they work and function with Slack. We tested some of these and most are actually working very well. We found one that has huge delays when messaging from and also to Slack which was a no-go for all of us. We reported that issue to them, but we don’t know if they changed it because we left six months ago. With Crisp the integration worked instantly, notifications arrived immediately and the entire setup was done in a few minutes.
“Crisp is the simplest way To communicate with your customers. From sales to client support, Crisp is designed to maintain your workflow simple. From live chat to email, Crisp offers a single station to answer to your users employing a very simple team inbox where you can manage all your user inquiries.”
From our experience, Crisp actually Ships with the attention on that chat experience for the clients. Which is exactly what we were searching for since we evaluated other solutions.
This one is tricky. If you browse The past few points you noticed that we compared the lower grade plans and attribute with the highest tier programs, some are cheap at the start and become costly as you use them. After using Crisp for six months today, and changed from a competition because of the pricey”end” and those attribute we didn’t need but might have to cover. We are pleased to say we believe we have the very best match for us, maybe it will fit as well for you. We found that the listing of 8 facets above is all you want to find your own best fit.
We made contact with unbelievable Fantastic people (thank You!) And businesses all around the world. We might have had exactly the exact same experience with other live discussions as well, but the price tag combined with the attribute set Crisp does offer, we would and already do recommend it to all clients who are searching for a live chat themselves. We have updated to the Crisp unlimited plan some time ago, and are thankful that we made that choice. In case you’ve got a query or want to tell us about your adventure with Crisp along with other live chats, don’t hesitate to drop us a comment below or send a conversation or chat with us using Crisp! Live Chat Software Instant Messaging