Why Select Crisp? Live Chat Software Integrates With Google
In this article I’ll cover our Expertise with Crisp, why we switched, and the way it is possible to make the right choice for your company and startup as well. You will know how to compare live talks and that metrics could be significant for you also. Live Chat Software Integrates With Google
How was that decision made?
Looking at the market leaders With live chat feature out there, we found Crisp through Producthunt. After we have created a Spreadsheet with multiple live chat sellers, we defined the core feature and metrics we were looking for.
What did we use before?
We’ve Used several other live chat earlier, which shifted their focus from a live conversation to an”all in 1 company suite”. Their live chat still functions, but metrics that are significant for us were removed. We have used those metrics for our yearly reports, and client overviews, growth rates and more. After we were in for four weeks those metrics disappeared and were replaced by other metrics. We’ve obtained a leaderboard for our team members, which we didn’t use because we are searching for quality support rather than quantity and the pricing seems to outperform the advantage. Our choice was clear at the moment: we had to move on.
We found 14 days background, 30 days History and history (for greater plans this is common), here the price scaling was interesting. All live talks we attempted had that feature, a few at higher price tagsothers combined with a poorly executed search feature, therefore the history wasn’t available. Together with Crisp, the unlimited history is already available with their first paid plan, and it not only ships with a reasonable price tag, also their hunt works exceptionally well.
How many contacts do we want?
We tried to answer that Question with another question”how many customers will chat with us?” – and that has been wrong – we made that mistake once. We can not restrict on the connections we create because we really want to earn contact with them all. Endless contacts was what we were searching for (at a reasonable price label ). What we discovered were discussions with 100 active contacts for $0/month which was quite pleasant, we scaled up that a bit to 1,000 active contacts and the price tag switched from $0/m to ~$125/m or even more (~$500/m). We’ve had that experience of price scaling for the majority of the solutions. As we did exactly the Exact Same contact metric evaluation for Crisp we saw something different:
So at Crisp, you don’t scale by usage – that is enormous! They believe the identical way we do in Storyblokwe don’t want to restrict the user to the use of the machine (eg. Content entrances or entries ), we would like to scale as their team scales. So at Crisp you choose a plan and you can scale the amounts from 10 to 10.000 contacts (or more) with the exact same price tag.
Trigger events / communications
Automated triggers are used to Send a particular message on predefined events, eg. “a visitor is on precisely the exact same site for more than 30 seconds”. Those causes are a fantastic way to help your audience with queries they may have. We use it on our pricing page because from time to time there are open questions regarding our pricing, possibly something isn’t covered in the FAQ section. This component can be found in all solutions we analyzed and mainly available in the first paid plan.
Ability to send campaign messages
From Time to Time we send mails Using our live chat. We think it’s a fantastic way to retarget our viewers because we should be able to send relevant content according to some metrics those live talks provide. To be honest, we are not sending many emails, because we hate spam on our side. Therefore we want to send certain emails to specific target groups and again: we really like the execution in the Crisp customer. It’s straightforward and fulfilled our needs at a sensible price tag.
Amount of brokers
The agent seats is rather Interesting, it’s something you can control. You could choose one accounts for the entire team (which can be cheap with the majority of options ), or you might go for one chair for each team member. Since we like to get that personal approach to our clients the idea of using one accounts for the entire group was dropped instantly. We have begun to compare the first paid program against most of the high tier programs to observe the way the cost scales . The highest prices we discovered were approximately ~$155/m per seat where the scope was somewhere from $15/m to this. We had a peek at Crisp again and found that their highest package has unlimited agents seats included. Additionally, their free strategy permitted 2 representatives, which was excellent for testing. Live Chat Software Integrates With Google
Everybody loves integrations. Integrations to Slack, Telegram, Zendesk, Bitbucket, or Jira – you name it. Most live chats offer integrations to the key stations. We don’t actually utilize integrations that much, but the one we use the most is using Slack. Slack is the main communication tool in our company, we use it on a daily basis and included the majority of our resources already – so we concentrated on how they work and function with Slack. We tested some of these and many are actually working quite well. We found one that has enormous delays when messaging from and also to Slack which was a no-go for us. We reported that difficulty to them, but we don’t know whether they changed it since we left six months ago. With Crisp the integration worked immediately, notifications came immediately and the entire set-up was done in a couple of minutes.
“Crisp is the simplest way To communicate with your customers. From sales to client service, Crisp is designed to keep your workflow simple. From live chat to email, Crisp provides one station to reply to your users employing a simple team inbox where you can handle all your user inquiries.”
From our experience, Crisp actually Ships with the focus on that chat experience for the customers. That is precisely what we were looking for as we evaluated other solutions.
This one is tricky. If you read The last few points you noticed that we compared the lower tier programs and feature together with the maximum tier plans, some are economical at the start and become expensive as you use them. After using Crisp for six months now, and switched from a competition because of the expensive”ending” and those feature we didn’t need but might have to pay for. We’re glad to state that we think we have the very best fit for us, perhaps it will fit as well for you. We saw the listing of 8 aspects above is all you want to locate your own best fit.
We made contact with incredible great people (thank You!) And companies all over the world. We might have had the same experience with other live discussions as well, but the price tag combined with the attribute set Crisp does offer, we would and do recommend it to all of customers that are looking for a live discussion themselves. We have upgraded to the Crisp endless plan a while ago, and are thankful that we made that decision. In case you’ve got a query or wish to inform us about your adventure with Crisp and other live discussions, don’t hesitate to drop us a comment below or send us a conversation or talk to us using Crisp! Live Chat Software Integrates With Google