Why choose Crisp? Live Chat Software Intercom
In this article I’ll cover our Expertise with Crisp, why we changed, and how it is possible to make the perfect choice for your company and startup as well. You may know how to compare live talks and that metrics could be important for you too. Live Chat Software Intercom
How was that decision made?
Looking at the market leaders With live chat feature out there, we found Crisp via Producthunt. After we’ve made a Spreadsheet with multiple live chat vendors, we defined the core feature and metrics we were searching for.
What did we use before?
We have Used several other live chat earlier, which shifted their focus from a live conversation to a”all in one company suite”. Their live chat still functions, but metrics that are significant for us were removed. We’ve used those metrics for our monthly reports, and client overviews, growth rates and much more. After we were in for four months those metrics vanished and were replaced by other metrics. We’ve obtained a leaderboard for our staff members, which we didn’t use because we’re searching for quality support rather than quantity and the pricing appears to outperform the advantage. Our choice was apparent at the moment: we needed to move on.
We found 14 times history, 30 days History and history (for greater plans that this is common), also here the cost scaling was intriguing. All live talks we tried had that feature, some at higher price tags, others combined with a poorly implemented search feature, therefore the history was not accessible. With Crisp, the boundless history is already available with their original paid plan, and it not only ships with a fair price tag, but also their hunt works astoundingly well.
How many connections do we need?
First, we attempted to answer that Question with another question”how many customers will talk with us” – and that was wrong – we made that mistake once. We can not restrict on the contacts we make because we really wish to make contact with all of them. Unlimited contacts was what we were searching for (in a reasonable price label ). What we discovered were chats with 100 active contacts for $0/month which was quite nice, we scaled that up a bit to 1,000 active contacts and the price tag shifted from $0/m to ~$125/m or more (~$500/m). We’ve had that experience of price scaling for most of the solutions. As we did the Exact Same contact metric test for Crisp we watched something different:
So at Crisp, you do not scale by usage – which is huge! They believe the same way we do in Storyblokwe do not wish to restrict the consumer to the use of this system (eg. Content entries or entries ), we want to scale as their staff scales. So at Crisp you select a program and you can scale the amounts from 10 to 10.000 contacts (or much more ) with exactly the same price tag.
Trigger events / messages
Automated triggers are Utilized to Send a specific message on predefined events, eg. “a guest is on precisely the exact same website for more than 30 seconds”. Those triggers are a fantastic way to help your viewers with questions they may have. We use it on our pricing page since from time to time there are open questions about our pricing, maybe something isn’t covered in the FAQ section. This part can be found in most solutions we analyzed and mainly available in the first paid program.
Possibility to send campaign messages
From time to time we send emails Using our live chat. We think that it’s a good way to retarget our audience because we ought to be able to send pertinent content according to some metrics those live chats provide. To be honest, we are not sending many mails, because we also hate spam on our side. Therefore we like to send specific mails to particular target groups and : we really like the execution in the Crisp customer. It is straightforward and fulfilled our needs at a sensible price tag.
Amount of brokers
The agent chairs is kinda Interesting, it is something you can control. You could choose one account for the entire group (which can be cheap with the majority of options ), or you might go for a single seat for each team member. Since we want to have this personal approach to our clients the notion of using one account for the whole group was dropped instantly. We’ve started to compare the first paid program contrary to most of the high tier programs to see the way the price scales again. The greatest prices we discovered were about ~$155/m per chair where the scope was somewhere from $15/m to that. We had a peek at Crisp again and found their greatest package has unlimited agents seats included. Also, their free plan permitted 2 representatives, which was excellent for analyzing. Live Chat Software Intercom
Everybody enjoys integrations. Integrations to Slack, Telegram, Zendesk, Bitbucket, or Jira – you name it. Most live chats offer integrations into the key channels. We don’t really utilize integrations that much, but the one we use the maximum is using Slack. Slack is the principal communication tool in our business, we utilize it on a daily basis and included the majority of our tools – so we focused on how they operate and perform together with Slack. We tested some of them and most are actually working quite well. We found one which has huge delays when messaging from and to Slack which was a no-go for us. We reported that difficulty to them, but we do not know if they changed it because we left six months ago. Together with Crisp the integration worked immediately, notifications arrived immediately and the whole setup was done in a couple of minutes.
What is Crisp?
“Crisp is the simplest way To speak with your customers. From sales to customer service, Crisp is made to keep your workflow easy. From live chat to email, Crisp offers one station to answer to your users using a very simple team inbox where you can handle all your user inquiries.”
From our experience, Crisp really Ships with all the focus on such chat experience for the customers. That is exactly what we were searching for as we evaluated other solutions.
This one is tricky. If you read The past few points you noticed that we contrasted the lower tier programs and feature with the maximum tier programs, some are cheap at the start and be expensive as you use them. After using Crisp for six months now, and changed from a competitor because of that expensive”end” and those feature we didn’t need but would need to cover. We’re glad to say that we believe we have the best match for us, perhaps it will fit as nicely for you. We found that the listing of 8 aspects above is all you want to find your best match.
We made contact with incredible great people (thank You!) And companies all around the world. We could have had the same experience with other live discussions too, but the price combined with the feature set Crisp does offer, we would and do recommend it to all of clients who are looking for a live chat . We have upgraded to the Crisp endless plan a while ago, and are glad that we made that decision. If you’ve got a question or want to tell us about your experience using Crisp along with other live discussions, don’t hesitate to drop us a comment below or send a conversation or talk to us using Crisp! Live Chat Software Intercom