Why choose Crisp? Live Chat Software Investor Relations
In this article I’ll cover our Experience with Crisp, the reason we changed, and how you can make the perfect choice for your company and startup too. You will understand how to compare live talks and that metrics might be important for you also. Live Chat Software Investor Relations
How was that choice made?
Taking a Look at the market leaders With live chat feature on the market, we also found Crisp through Producthunt. After we have made a Spreadsheet with numerous live chat sellers, we identified that the core attribute and metrics we were looking for.
What did we use previously?
We’ve Used multiple other live chat earlier, which shifted their focus from a live chat to an”all in one business suite”. Their live chat still functions, but metrics that are significant for us were removed. We’ve used those metrics for our monthly reports, and client overviews, growth rates and more. After we had been in for four months those metrics disappeared and were replaced with other metrics. We’ve got a leaderboard for our staff members, which we didn’t use because we’re looking for quality service and not quantity and the pricing appears to outperform the advantage. Our choice was apparent at that moment: we needed to move on.
We found 14 times history, 30 days History and history (for higher plans that this is common), also here the price scaling was intriguing. All live chats we attempted had this attribute, a few at higher price tags, others together with a poorly executed search feature, therefore the history was not available. With Crisp, the unlimited history is already available with their original paid plan, and it not only ships with a fair price tag, also their hunt works astoundingly well.
How many contacts do we need?
First, we attempted to answer that Question with another question”how many customers will talk with us” – and that was wrong – we made that mistake already once. We can not limit on the connections we create because we actually wish to earn contact with all of them. Endless contacts was exactly what we were searching for (in a reasonable price label ). What we found were discussions with 100 active contacts for $0/month which was quite nice, we scaled that up a little to 1,000 active contacts and the price tag shifted from $0/m to ~$125/m or more (~$500/m). We’ve had that experience of price scaling for most of the solutions. As we did exactly the Exact Same contact metric test for Crisp we watched something different:
So at Crisp, you don’t scale by usage – that is enormous! They believe the identical way we do in Storyblokwe do not want to limit the consumer to the use of this system (eg. Content entries or entries ), we would like to scale because their team scales. So at Crisp you choose a plan and you can scale the amounts from 10 to 10.000 contacts (or much more ) with the exact same price tag.
Trigger events / communications
Automated triggers are Utilized to Send a specific message on predefined events, eg. “a guest is on precisely the same website for over 30 seconds”. Those triggers are a fantastic way to help your viewers with questions they may have. We use it on our pricing page because from time to time there are open questions regarding our pricing, maybe something is not covered in the FAQ section. This part is available in most options we analyzed and mainly available in the very first paid program.
Possibility to send campaign messages
From time to time we send mails Utilizing our live chat. We think it’s a fantastic way to retarget our viewers because we should be able to send pertinent content based on some metrics those live talks offer. In all honesty, we are not sending many mails, because we hate spam on the side. So we want to send specific emails to particular target groups and again: we really like the implementation in the Crisp customer. It’s straightforward and satisfied our needs at a sensible price tag.
Amount of agents
The agent chairs is rather Interesting, it is something you can control. You could choose 1 account for the entire group (which can be cheap with most options ), or you could go for a single chair for every team member. Since we like to have that personal approach to our clients the idea of using one accounts for the whole team was dropped immediately. We’ve begun to compare the very first paid program contrary to the majority of the high tier programs to see how the cost scales again. The highest prices we discovered were about ~$155/m per chair where the range was somewhere from $15/m to that. We had a peek at Crisp again and found their highest bundle has unlimited agents seats included. Additionally, their free strategy allowed 2 agents, which was excellent for analyzing. Live Chat Software Investor Relations
Everybody enjoys integrations. Integrations to Slack, Telegram, Zendesk, Bitbucket, or Jira – you name it. Most live chats provide integrations into the main stations. We don’t actually use integrations that much, but the one we use the maximum is with Slack. Slack is the main communication tool in our company, we utilize it on a daily basis and included most of our resources already – so we concentrated on how they work and function with Slack. We analyzed some of them and many are actually working very well. We found one that has enormous delays when messaging from and to Slack that was a no-go for us. We reported that issue to these, but we do not know whether they changed it because we left six months ago. Together with Crisp the integration worked instantly, notifications came immediately and the entire setup was completed in a few minutes.
What is Crisp?
“Crisp is the simplest way To speak with your clients. From sales to client service, Crisp is made to keep your workflow simple. From live chat to email, Crisp offers a single station to reply to your users using a very simple team inbox where you are able to manage all your user queries.”
From our experience, Crisp really Ships with all the focus on such chat experience for the customers. That is precisely what we were looking for since we evaluated other alternatives.
This one is tricky. If you browse The last few points you saw that we compared the lower grade plans and feature together with the maximum tier programs, some are economical at the start and become expensive as you use them. After using Crisp for six months today, and changed from a competitor because of the pricey”end” and those attribute we didn’t need but would have to cover. We are glad to state we think we got the very best match for us, maybe it will fit as well for you. We found that the list of 8 aspects above is all you want to find your best fit.
We made contact with incredible Fantastic people (thank You!) And businesses all around the globe. We could have had the same experience with other live discussions as well, but the price tag combined with the attribute set Crisp does provide, we’d and already do recommend it to all of customers who are looking for a live chat . We have updated to the Crisp unlimited plan some time ago, and are glad we made that choice. In case you have a query or want to inform us about your experience using Crisp along with other live discussions, feel free to drop us a comment below or send us a tweet or talk to us with Crisp! Live Chat Software Investor Relations