Why choose Crisp? Live Chat Software Io
In this article I’ll cover our Experience with Crisp, the reason we changed, and the way you can make the right choice for your company and startup too. You will understand how to compare live chats and which metrics might be important for you too. Live Chat Software Io
How was that choice made?
Taking a Look at the market leaders With live chat feature out there, we found Crisp via Producthunt. After we have created a Spreadsheet with multiple live chat sellers, we identified that the core feature and metrics we were searching for.
What did we use before?
We have Used multiple other live chat before, which shifted their attention from a live chat to a”all in one company suite”. Their live chat still functions, but metrics that are important for us were removed. We have used those metrics for our monthly reports, and client overviews, growth rates and much more. After we had been in for four weeks those metrics disappeared and were replaced with other metrics. We’ve got a leaderboard for our team members, which we didn’t use because we are looking for quality support and not quantity and the pricing appears to outperform the advantage. Our decision was apparent at that moment: we had to move on.
We found 14 days history, 30 days History and history (for greater plans that this is common), here the price scaling was interesting. All live chats we attempted had that attribute, some at higher price tagsothers combined with a poorly executed search feature, and so the history was not available. Together with Crisp, the unlimited history is already available with their original paid program, and it not only ships with a reasonable price tag, also their hunt works astoundingly well.
How many connections do we need?
First, we tried to answer that Question with another question”how many customers will talk with us?” – and that has been incorrect – we made that mistake once. We can’t restrict on the contacts we create because we actually wish to earn contact with them all. Endless contacts was what we were searching for (in a reasonable price tag). What we discovered were discussions with 100 active contacts for $0/month which was quite pleasant, we climbed that up a bit to 1,000 active contacts and the price tag switched from $0/m to ~$125/m or even more (~$500/m). We’ve had that experience of cost scaling for most of the solutions. As we did the Exact Same contact metric evaluation for Crisp we watched something different:
So at Crisp, you don’t scale by usage – which is huge! They think the same way we do in Storyblok, we do not wish to restrict the user to the use of the machine (eg. Content entries or contacts), we want to scale as their staff scales. So at Crisp you select a program and you may scale the numbers from 10 to 10.000 contacts (or more) with the same price tag.
Trigger events / messages
Automated triggers are used to Send a particular message on predefined events, eg. “a visitor is on the exact same website for over 30 seconds”. Those triggers are a fantastic method to help your audience with queries they could have. We use it on our pricing page because from time to time there are open questions regarding our pricing, maybe something is not covered in the FAQ section. This component is available in all options we tested and largely available in the very first paid plan.
Possibility to send campaign emails
From time to time we send mails Using our live chat. We think that it’s a good way to retarget our audience because we ought to be able to send pertinent content based on some metrics those live talks offer. To be honest, we are not sending many emails, because we hate spam on our side. Therefore we want to send specific mails to specific target groups and : we really enjoy the implementation in the Crisp customer. It’s straightforward and fulfilled our needs at a sensible price tag.
Amount of agents
The agent seats is rather Interesting, it’s something you can control. You could choose one account for the whole group (which is cheap with the majority of options ), or you might go for one chair for every team member. Since we want to have that personal approach to our clients the idea of using one account for the entire group was dropped instantly. We have started to compare the first paid program contrary to the majority of the high tier plans to see the way the cost scales . The greatest prices we discovered were approximately ~$155/m per seat where the scope was somewhere from $15/m to that. We had a look at Crisp again and found that their highest package has unlimited agents chairs included. Also, their free strategy permitted 2 representatives, which was excellent for analyzing. Live Chat Software Io
Everybody loves integrations. Integrations into Slack, Telegram, Zendesk, Bitbucket, or Jira – you name it. Most live chats provide integrations to the key stations. We do not actually utilize integrations that much, but the one we use the most is using Slack. Slack is the principal communication tool in our company, we use it on a daily basis and added most of our resources already – so we concentrated on how they operate and perform with Slack. We tested some of them and most are actually working quite well. We found one which has huge delays when messaging from and to Slack which was a no-go for all of us. We reported that issue to these, but we don’t know if they changed it since we left six months ago. Together with Crisp the integration worked immediately, notifications arrived immediately and the whole setup was done in a couple of minutes.
What is Crisp?
“Crisp is the simplest way To speak with your customers. From sales to customer support, Crisp is made to keep your workflow easy. From live chat to email, Crisp provides one channel to answer to your users employing a simple team inbox where you are able to manage all of your user queries.”
From our experience, Crisp really Ships with all the attention on that chat experience for your customers. That is precisely what we were searching for since we evaluated other alternatives.
This one is tricky. If you read The last few points you noticed that we contrasted the lower grade plans and attribute together with the maximum tier programs, some are cheap at the start and be expensive as you use them. After using Crisp for six months now, and switched from a competition because of that pricey”ending” and those feature we didn’t need but might need to cover. We’re pleased to say that we think we got the very best fit for us, maybe it will fit as well for you. We found that the listing of 8 aspects above is all you want to find your best match.
We made contact with unbelievable Fantastic people (thank You!) And companies all around the world. We might have had the exact same experience with other live chats too, but the price tag combined with the attribute set Crisp does provide, we would and do recommend it to all clients who are looking for a live chat . We’ve updated to the Crisp endless plan some time ago, and are glad that we made that choice. If you have a question or want to tell us about your adventure using Crisp and other live chats, feel free to drop us a comment below or send us a tweet or chat with us with Crisp! Live Chat Software Io