Why Select Crisp? Live Chat Software Live Chat App Download
In this article I’ll cover our Experience with Crisp, why we switched, and how it is possible to make the perfect decision for your company and startup as well. You may understand how to compare live chats and which metrics might be significant for you too. Live Chat Software Live Chat App Download
How was that choice made?
Looking at the market leaders With live chat feature out there, we found Crisp through Producthunt. After we have made a Spreadsheet with multiple live chat sellers, we defined the core attribute and metrics we were looking for.
What did we use previously?
We have Used several other live chat before, which shifted their focus from a live conversation to a”all in one business suite”. Their live chat still works, but metrics that are significant for us were removed. We’ve used those metrics for our monthly reports, and customer overviews, growth rates and much more. After we were in for four months those metrics disappeared and were replaced by other metrics. We’ve got a leaderboard for our staff members, which we didn’t use because we are looking for quality service rather than quantity and the pricing appears to outperform the advantage. Our choice was clear at that moment: we needed to move on.
We found 14 days background, 30 days History and unlimited history (for higher plans that this is common), here the cost scaling was interesting. All live talks we tried had that attribute, a few at higher price tagsothers combined with a badly executed search feature, and so the background was not available. With Crisp, the unlimited history is already available with their first paid plan, and it not only ships with a reasonable price tag, also their hunt works exceptionally well.
How many connections do we need?
We tried to answer that Question with another question”how many clients will talk with us?” – and that was wrong – we made that mistake once. We can’t restrict on the connections we create because we really wish to make contact with them all. Unlimited contacts was what we were searching for (in an affordable price label ). What we discovered were chats with 100 active contacts for $0/month that was quite pleasant, we climbed that up a little to 1,000 active contacts along with the price tag switched from $0/m to ~$125/m or even more (~$500/m). We have had that experience of price scaling for most of the solutions. As we did the Exact Same contact metric evaluation for Crisp we saw something different:
So at Crisp, you don’t scale by use – that is enormous! They think the same way we do in Storyblok, we do not want to restrict the consumer to the usage of this machine (eg. Content entries or contacts), we want to scale as their team scales. So at Crisp you select a program and you may scale the amounts from 10 to 10.000 contacts (or more) with exactly the exact same price tag.
Trigger events / communications
Automated triggers are used to Send a specific message on predefined events, eg. “a guest is on precisely the same website for more than 30 seconds”. Those causes are a good way to help your viewers with questions they could have. We use it on our pricing page since from time to time there are open questions about our pricing, maybe something is not covered in the FAQ section. This part is available in all options we tested and largely available in the very first paid program.
Ability to send campaign messages
From time to time we send mails Using our live chat. We think that it’s a good way to retarget our viewers because we ought to be able to send pertinent content based on some metrics those live talks provide. In all honesty, we are not sending many mails, because we hate spam on our side. So we like to send specific emails to specific target groups and : we really like the implementation in the Crisp client. It’s simple and fulfilled our needs at a sensible price tag.
Amount of agents
The broker chairs is kinda Intriguing, it’s something that you can control. You could choose one account for the whole team (which can be cheap with the majority of options ), or you could go for a single seat for each team member. Since we want to get that personal approach to our clients the idea of using one accounts for the whole group was dropped instantly. We’ve started to compare the very first paid plan contrary to most of the high tier plans to see how the price scales . The greatest prices we found were about ~$155/m per chair where the range was somewhere from $15/m to this. We had a peek at Crisp again and found that their greatest bundle has unlimited agents seats included. Additionally, their free strategy allowed 2 representatives, which was great for testing. Live Chat Software Live Chat App Download
Everybody loves integrations. Integrations into Slack, Telegram, Zendesk, Bitbucket, or Jira – you name it. Most live chats offer integrations into the main stations. We don’t really use integrations that much, but the one we use the most is with Slack. Slack is the principal communication tool in our company, we utilize it on a daily basis and added most of our resources already – so we concentrated on how they work and function together with Slack. We tested some of them and many are actually working quite well. We found one that has enormous delays when messaging from and also to Slack which was a no-go for us. We reported that issue to these, but we do not know if they changed it since we left six months ago. Together with Crisp the integration worked immediately, notifications arrived immediately and the whole set-up was completed in a few minutes.
What is Crisp?
“Crisp is the simplest way To communicate with your customers. From sales to customer service, Crisp is designed to maintain your workflow easy. From live chat to email, Crisp provides a single station to answer to your users employing a very simple team inbox where you are able to handle all of your user queries.”
From our experience, Crisp really Ships with all the attention on such chat experience for the customers. That is precisely what we were searching for as we evaluated other solutions.
This one is tricky. If you read The last few points you noticed that we compared the lower tier programs and feature together with the highest tier programs, some are cheap at the beginning and be expensive as you use them. After using Crisp for six months today, and switched from a competition because of the expensive”ending” and those feature we didn’t need but might have to pay for. We’re glad to say that we think we got the very best fit for us, maybe it will fit as well for you. We found the list of 8 facets above is all you want to find your best fit.
We made contact with unbelievable Fantastic people (thank You!) And businesses all over the globe. We might have had the exact same experience with other live chats too, but the price combined with the feature set Crisp does offer, we’d and already do recommend it to all of customers who are looking for a live chat . We’ve updated to the Crisp unlimited plan a while ago, and are thankful we made that choice. In case you have a question or wish to tell us about your adventure using Crisp along with other live chats, don’t hesitate to drop us a comment below or send a tweet or talk to us using Crisp! Live Chat Software Live Chat App Download