Why Select Crisp? Live Chat Software Live Chat Online
In this article I’ll cover our Expertise with Crisp, the reason we changed, and the way it is possible to make the perfect choice for your company and startup too. You will know how to compare live chats and which metrics could be significant for you too. Live Chat Software Live Chat Online
How was that choice made?
Looking at the market leaders With live chat feature on the market, we found Crisp through Producthunt. After we have made a Spreadsheet with multiple live chat vendors, we defined the core feature and metrics we were searching for.
What did we use before?
We have Used several other live chat earlier, which shifted their focus from a live conversation to a”all in one company suite”. Their live chat still functions, but metrics that are important for us were eliminated. We have used those metrics for our monthly reports, and customer overviews, growth rates and much more. After we were in for four months those metrics vanished and were replaced by other metrics. We’ve got a leaderboard for our team members, which we did not use because we’re searching for quality support rather than quantity as well as the pricing appears to outperform the advantage. Our choice was apparent at that moment: we had to move on.
We found 14 days history, 30 days History and unlimited history (for higher plans that this is common), also here the cost scaling was interesting. All live chats we tried had that attribute, a few at higher price tagsothers combined with a poorly implemented search feature, therefore the history wasn’t accessible. With Crisp, the unlimited history is already available with their original paid plan, and it not only ships with a fair price tag, also their hunt works astoundingly well.
How many contacts do we want?
First, we attempted to answer that Question with another question”how many customers will chat with us?” – and that was wrong – we made that mistake once. We can not limit on the connections we make because we actually wish to earn contact with all of them. Endless contacts was exactly what we were looking for (in an affordable price label ). What we discovered were chats with 100 active contacts for $0/month which was quite pleasant, we climbed up that a bit to 1,000 active contacts and the price tag shifted from $0/m to ~$125/m or even more (~$500/m). We’ve had that experience of cost scaling for the majority of the solutions. As we did exactly the same contact metric evaluation for Crisp we saw something different:
So at Crisp, you don’t scale by usage – that is enormous! They think the same way we do at Storyblokwe do not want to restrict the user to the use of the system (eg. Content entrances or contacts), we want to scale as their staff scales. So at Crisp you choose a program and you can scale the amounts from 10 to 10.000 contacts (or more) with exactly the same price tag.
Trigger events / communications
Automated triggers are used to Send a particular message on predefined events, eg. “a visitor is on precisely the same site for over 30 seconds”. Those causes are a fantastic way to help your viewers with questions they could have. We use it on our pricing page because from time to time there are open questions regarding our pricing, maybe something is not covered in the FAQ section. This component can be found in all options we analyzed and mainly available in the first paid program.
Possibility to send campaign messages
From Time to Time we send emails Using our live chat. We think it’s a good way to retarget our audience because we should have the ability to send relevant content based on some metrics those live talks offer. To be honest, we’re not sending many emails, because we also hate spam on our side. Therefore we like to send certain emails to specific target groups and again: we really like the execution in the Crisp client. It’s simple and satisfied our needs at a sensible price tag.
Amount of agents
The agent chairs is rather Intriguing, it is something that you can control. You could choose one account for the entire team (which can be cheap with the majority of options ), or you could go for a single chair for each team member. Since we want to have that personal approach to our clients the notion of using one account for the entire group was dropped immediately. We have started to compare the first paid plan against most of the high tier plans to observe the way the cost scales again. The greatest costs we discovered were approximately ~$155/m per seat where the range was somewhere from $15/m to that. We had a peek at Crisp again and found that their greatest package has unlimited agents chairs included. Additionally, their free plan allowed 2 agents, which was great for testing. Live Chat Software Live Chat Online
Everybody enjoys integrations. Integrations into Slack, Telegram, Zendesk, Bitbucket, or Jira – you name it. Most live chats offer integrations into the main stations. We don’t actually utilize integrations that much, but the one we use the most is using Slack. Slack is the main communication tool in our company, we use it on a daily basis and included the majority of our resources already – so we focused on how they operate and perform together with Slack. We tested some of these and many are actually working very well. We found one that has enormous delays when messaging from and to Slack which was a no-go for all of us. We reported that issue to these, but we do not know whether they changed it since we left six months ago. Together with Crisp the integration worked instantly, notifications arrived immediately and the whole setup was completed in a few minutes.
What is Crisp?
“Crisp is the simplest way To speak with your customers. From sales to customer service, Crisp is made to keep your workflow simple. From live chat to email, Crisp offers a single station to reply to your users employing a very simple team inbox where you are able to manage all your user inquiries.”
From our experience, Crisp actually Ships with the attention on that chat experience for the clients. Which is exactly what we were searching for as we evaluated other alternatives.
This one is tricky. If you browse The past few things you noticed that we contrasted the lower grade plans and feature with the maximum tier programs, some are economical at the beginning and be costly as you use them. After using Crisp for six months now, and switched from a competition because of the pricey”ending” and those feature we didn’t need but might need to pay for. We are glad to state we think we got the very best match for us, perhaps it will fit as well for you. We found the listing of 8 aspects above is all you need to locate your best fit.
We made contact with incredible great people (thank You!) And companies all over the world. We could have had the exact same experience with other live chats as well, but the price combined with the attribute set Crisp does provide, we’d and do recommend it to all clients that are looking for a live chat themselves. We’ve upgraded to the Crisp endless plan a while ago, and are glad we made that decision. If you have a query or want to tell us about your experience with Crisp along with other live chats, feel free to drop us a comment below or send a conversation or talk to us using Crisp! Live Chat Software Live Chat Online