Why choose Crisp? Live Chat Software Live Chat Services
In this article I’ll cover our Expertise with Crisp, the reason we changed, and how you can make the right choice for your company and startup as well. You will know how to compare live chats and which metrics could be significant for you also. Live Chat Software Live Chat Services
How was that choice made?
Taking a Look at the market leaders With live chat feature out there, we also found Crisp through Producthunt. After we have made a Spreadsheet with numerous live chat vendors, we defined the core feature and metrics we were searching for.
What did we use previously?
We have Used multiple other live chat before, which somehow shifted their focus from a live conversation to an”all in 1 company suite”. Their live chat still works, but metrics which are important for us were eliminated. We have used those metrics for our monthly reports, and client overviews, growth rates and much more. After we had been in for four weeks those metrics disappeared and were replaced by other metrics. We’ve obtained a leaderboard for our staff members, which we didn’t use because we are looking for quality service rather than quantity and the pricing appears to outperform the advantage. So our decision was clear at the moment: we needed to move on.
We found 14 days history, 30 days History and unlimited history (for greater plans this is common), here the price scaling was intriguing. All live chats we attempted had that feature, a few at higher price tagsothers combined with a poorly implemented search feature, and so the background wasn’t accessible. With Crisp, the unlimited history is already available with their original paid program, and it not only ships with a fair price tag, but also their search works astoundingly well.
How many contacts do we want?
We attempted to answer that Question with another question”how many clients will chat with us” – and that has been wrong – we made that mistake already once. We can not restrict on the contacts we create because we really want to make contact with them all. Unlimited contacts was what we were searching for (at a reasonable price tag). What we found were discussions with 100 active contacts for $0/month which was quite nice, we scaled up that a little to 1,000 active contacts along with the price tag switched from $0/m to ~$125/m or more (~$500/m). We have had that experience of cost scaling for most of the solutions. As we did exactly the same contact metric evaluation for Crisp we watched something different:
So at Crisp, you do not scale by use – which is enormous! They believe the same way we do at Storyblokwe don’t wish to limit the user to the usage of the machine (eg. Content entries or entries ), we want to scale because their team scales. So at Crisp you select a program and you can scale the amounts from 10 to 10.000 contacts (or much more ) with exactly the exact same price tag.
Trigger events / messages
Automated triggers are used to Send a particular message on predefined events, eg. “a guest is on precisely the exact same website for over 30 seconds”. Those causes are a fantastic way to help your viewers with questions they could have. We use it on our pricing page because from time to time there are open questions regarding our pricing, maybe something isn’t covered in the FAQ section. This component is available in most solutions we tested and largely available in the first paid plan.
Ability to send campaign messages
From Time to Time we send emails Using our live chat. We think that it’s a fantastic way to retarget our audience because we ought to be able to send relevant content according to some metrics those live talks provide. To be honest, we’re not sending many mails, because we hate spam on our side. Therefore we like to send certain mails to particular target groups and : we really enjoy the implementation in the Crisp client. It is simple and satisfied our needs at a sensible price tag.
Number of brokers
The broker chairs is rather Interesting, it is something you can control. You could choose 1 account for the whole team (which can be cheap with the majority of solutions), or you might go for a single seat for each team member. Since we like to get this personal approach to our customers the idea of using one account for the entire team was dropped immediately. We have started to compare the first paid plan against most of the high tier programs to see the way the cost scales . The highest prices we found were approximately ~$155/m per chair where the range was somewhere from $15/m to this. We had a look at Crisp again and found their greatest bundle has unlimited agents chairs included. Additionally, their free plan allowed 2 agents, which was great for testing. Live Chat Software Live Chat Services
Everybody enjoys integrations. Integrations into Slack, Telegram, Zendesk, Bitbucket, or Jira – you name it. Most live chats provide integrations to the main stations. We don’t actually utilize integrations that much, but the one we use the maximum is using Slack. Slack is the main communication tool in our business, we use it on a daily basis and added the majority of our resources already – so we focused on how they operate and function together with Slack. We tested some of these and many are actually working very well. We found one which has enormous delays when messaging from and also to Slack which was a no-go for us. We reported that difficulty to these, but we do not know whether they changed it because we left six months ago. With Crisp the integration worked instantly, notifications came immediately and the whole setup was completed in a few minutes.
What is Crisp?
“Crisp is the simplest way To communicate with your customers. From sales to customer service, Crisp is made to keep your workflow easy. From live chat to email, Crisp provides a single station to answer to your users employing a very simple team inbox where you are able to handle all of your user queries.”
From our experience, Crisp really Ships with the focus on such chat experience for your customers. That is exactly what we were looking for as we evaluated other solutions.
This one is tricky. If you read The last few points you saw that we compared the lower tier plans and feature together with the maximum tier programs, some are economical at the beginning and be expensive as you use them. After using Crisp for six months now, and switched from a competitor because of the expensive”end” and those attribute we did not need but would have to cover. We are pleased to state that we believe we got the very best fit for us, perhaps it will fit as nicely for you. We found that the list of 8 aspects above is all you need to locate your own best match.
We made contact with incredible Fantastic people (thank You!) And companies all around the world. We could have had the exact same experience with other live chats as well, but the price tag combined with the feature set Crisp does offer, we’d and do recommend it to all of customers who are searching for a live chat . We have upgraded to the Crisp unlimited plan some time ago, and are thankful that we made that choice. In case you’ve got a query or wish to inform us about your adventure using Crisp and other live discussions, feel free to drop us a comment below or send us a conversation or talk to us using Crisp! Live Chat Software Live Chat Services