Why Select Crisp? Live Chat Software Live Chat Software For Website
In this article I’ll cover our Experience with Crisp, the reason we switched, and the way you can make the right decision for your business and startup too. You may know how to compare live talks and that metrics could be important for you also. Live Chat Software Live Chat Software For Website
How was that selection made?
Looking at the market leaders With live chat feature on the market, we also found Crisp through Producthunt. After we’ve made a Spreadsheet with multiple live chat sellers, we identified that the core attribute and metrics we were looking for.
What did we use before?
We have Used several other live chat before, which somehow shifted their focus from a live chat to a”all in 1 business suite”. Their live chat still functions, but metrics that are significant for us were removed. We’ve used those metrics for our yearly reports, and customer overviews, growth rates and more. After we had been in for four weeks those metrics disappeared and were replaced with other metrics. We’ve obtained a leaderboard for our staff members, which we did not use because we are looking for quality service and not quantity as well as the pricing appears to outperform the benefit. So our decision was apparent at that moment: we needed to proceed.
We found 14 days background, 30 days History and history (for higher plans that this is common), here the price scaling was interesting. All live talks we attempted had that attribute, a few at higher price tags, others together with a badly executed search feature, and so the history wasn’t accessible. Together with Crisp, the boundless history is already available with their original paid plan, and it not only ships with a reasonable price tag, also their hunt works exceptionally well.
How many contacts do we want?
We tried to answer that Question with another question”how many customers will chat with us” – and that has been incorrect – we made that mistake once. We can not limit on the contacts we make because we really want to earn contact with them all. Unlimited contacts was exactly what we were looking for (in an affordable price tag). What we found were chats with 100 active contacts for $0/month which was quite pleasant, we climbed that up a bit to 1,000 active contacts and the price tag switched from $0/m to ~$125/m or even more (~$500/m). We’ve had that experience of price scaling for most of the solutions. As we did the Exact Same contact metric test for Crisp we saw something different:
So at Crisp, you don’t scale by use – that is enormous! They believe the same way we do at Storyblok, we don’t want to limit the user to the usage of this machine (eg. Content entries or contacts), we would like to scale because their team scales. So at Crisp you choose a program and you may scale the amounts from 10 to 10.000 contacts (or more) with exactly the exact same price tag.
Trigger events / communications
Automated triggers are Utilized to Send a specific message on predefined events, eg. “a guest is on the same website for more than 30 seconds”. Those triggers are a fantastic method to help your audience with queries they could have. We use it on our pricing page because from time to time there are open questions about our pricing, maybe something isn’t covered in the FAQ section. This component is available in most solutions we tested and mainly available in the very first paid plan.
Possibility to send campaign messages
From time to time we send mails Using our live chat. We think that it’s a good way to retarget our viewers because we should be able to send pertinent content based on some metrics people live talks provide. To be honest, we’re not sending many mails, because we hate spam on the side. Therefore we want to send certain emails to particular target groups and again: we really like the execution in the Crisp client. It is straightforward and fulfilled our needs at a sensible price tag.
Number of brokers
The agent chairs is rather Intriguing, it is something that you can control. You could choose 1 account for the entire team (which is cheap with most options ), or you might go for one chair for each team member. Since we want to have this personal approach to our clients the notion of using one accounts for the whole team was dropped instantly. We’ve begun to compare the very first paid plan contrary to most of the high tier plans to see the way the cost scales again. The greatest prices we found were approximately ~$155/m per chair where the range was somewhere from $15/m to this. We had a look at Crisp again and found that their highest package has unlimited agents chairs included. Also, their free strategy allowed 2 agents, which was great for testing. Live Chat Software Live Chat Software For Website
Everybody loves integrations. Integrations to Slack, Telegram, Zendesk, Bitbucket, or Jira – you name it. Most live chats offer integrations to the main channels. We do not really use integrations that much, but the one we use the maximum is using Slack. Slack is the main communication tool in our company, we utilize it on a daily basis and included most of our resources already – so we concentrated on how they work and perform together with Slack. We tested some of them and most are actually working quite well. We found one that has enormous delays when messaging from and also to Slack that was a no-go for all of us. We reported that issue to them, but we don’t know if they changed it because we left six months ago. Together with Crisp the integration worked immediately, notifications came immediately and the entire setup was completed in a couple of minutes.
“Crisp is the simplest way To speak with your clients. From sales to client service, Crisp is made to keep your workflow easy. From live chat to email, Crisp offers one station to answer to your users employing a simple team inbox where you can handle all your user inquiries.”
From our experience, Crisp really Ships with all the focus on such chat experience for your customers. Which is precisely what we were looking for as we evaluated other solutions.
This one is tricky. If you browse The past few points you noticed that we compared the lower tier plans and feature with the maximum tier programs, some are economical at the start and be costly as you use them. After using Crisp for six months today, and changed from a competitor because of that expensive”ending” and those attribute we did not need but might need to cover. We’re glad to state that we believe we got the very best fit for us, perhaps it will fit as nicely for you. We found the list of 8 aspects above is all you want to find your best match.
We made contact with incredible great people (thank You!) And businesses all over the world. We could have had the exact same experience with other live chats too, but the price tag combined with the feature set Crisp does offer, we would and do recommend it to all customers who are looking for a live chat themselves. We have updated to the Crisp unlimited plan some time ago, and are glad that we made that choice. In case you’ve got a query or wish to tell us about your adventure with Crisp and other live discussions, feel free to drop us a comment below or send us a tweet or talk to us using Crisp! Live Chat Software Live Chat Software For Website