Why choose Crisp? Live Chat Software Live Chat Support
In this article I’ll cover our Experience with Crisp, why we switched, and the way it is possible to make the right decision for your business and startup as well. You may understand how to compare live talks and that metrics could be important for you also. Live Chat Software Live Chat Support
How was that choice made?
Taking a Look at the market leaders With live chat feature out there, we also found Crisp via Producthunt. After we’ve made a Spreadsheet with multiple live chat sellers, we defined the core attribute and metrics we were searching for.
What did we use previously?
We have Used multiple other live chat before, which shifted their focus from a live conversation to an”all in 1 business suite”. Their live chat still works, but metrics which are important for us were eliminated. We’ve used those metrics for our yearly reports, and client overviews, growth rates and much more. After we had been in for four months those metrics vanished and were replaced with other metrics. We have got a leaderboard for our team members, which we did not use because we’re looking for quality support and not quantity and the pricing appears to outperform the benefit. So our choice was clear at the moment: we had to proceed.
We found 14 days background, 30 days History and unlimited history (for greater plans this is common), also here the cost scaling was interesting. All live chats we attempted had this attribute, some at higher price tagsothers together with a badly implemented search feature, therefore the background was not available. With Crisp, the boundless history is already available with their first paid plan, and it not only ships with a reasonable price tag, but also their hunt works astoundingly well.
How many contacts do we need?
We attempted to answer that Question with another question”how many clients will chat with us?” – and that has been incorrect – we made that mistake already once. We can’t restrict on the contacts we make because we actually wish to earn contact with all of them. Endless contacts was exactly what we were searching for (at an affordable price label ). What we found were discussions with 100 active contacts for $0/month that was quite pleasant, we climbed up that a little to 1,000 active contacts along with the price tag switched from $0/m to ~$125/m or more (~$500/m). We have had that experience of price scaling for most of the solutions. As we did the Exact Same contact metric evaluation for Crisp we watched something different:
So at Crisp, you don’t scale by usage – which is enormous! They think the identical way we do at Storyblokwe don’t wish to limit the consumer to the usage of the system (eg. Content entrances or entries ), we want to scale as their staff scales. So at Crisp you select a program and you may scale the numbers from 10 to 10.000 contacts (or more) with the exact same price tag.
Trigger events / communications
Automated triggers are used to Send a particular message on predefined events, eg. “a guest is on the same website for more than 30 seconds”. Those causes are a fantastic method to help your viewers with queries they could have. We use it on our pricing page because from time to time there are open questions regarding our pricing, maybe something is not covered in the FAQ section. This component is available in all solutions we tested and mainly available in the very first paid program.
Ability to send campaign messages
From Time to Time we send emails Utilizing our live chat. We think it’s a fantastic way to retarget our viewers because we ought to have the ability to send relevant content according to some metrics people live talks provide. In all honesty, we are not sending many emails, because we also hate spam on our side. Therefore we like to send certain emails to specific target groups and : we really enjoy the implementation in the Crisp customer. It’s straightforward and fulfilled our needs at a sensible price tag.
Number of agents
The broker seats is rather Intriguing, it is something you can control. You could choose one accounts for the entire group (which can be cheap with the majority of solutions), or you could go for one seat for every team member. Since we like to have this personal approach to our clients the idea of using one accounts for the whole group was dropped immediately. We have begun to compare the very first paid program contrary to the majority of the high tier plans to observe how the cost scales . The highest costs we discovered were about ~$155/m per chair where the range was somewhere from $15/m to this. We had a peek at Crisp again and saw that their greatest bundle has unlimited agents seats included. Also, their free plan permitted 2 agents, which was great for testing. Live Chat Software Live Chat Support
Everybody enjoys integrations. Integrations into Slack, Telegram, Zendesk, Bitbucket, or Jira – you name it. Most live chats offer integrations into the main channels. We don’t actually utilize integrations that much, but the one we use the maximum is with Slack. Slack is the main communication tool in our company, we utilize it on a daily basis and added the majority of our resources already – so we focused on how they operate and perform together with Slack. We analyzed some of these and many are actually working quite well. We found one that has huge delays when messaging from and to Slack that was a no-go for us. We reported that issue to these, but we do not know if they changed it because we left six months ago. With Crisp the integration worked immediately, notifications arrived immediately and the entire set-up was completed in a few minutes.
“Crisp is the simplest way To communicate with your customers. From sales to customer support, Crisp is made to keep your workflow simple. From live chat to email, Crisp offers one channel to reply to your users employing a very simple team inbox where you are able to handle all your user inquiries.”
From our experience, Crisp really Ships with the attention on that chat experience for your clients. That is precisely what we were looking for since we evaluated other solutions.
This one is tricky. If you read The last few things you noticed that we compared the lower tier programs and attribute with the maximum tier plans, some are economical at the start and be expensive as you use them. After using Crisp for six months now, and changed from a competitor because of the expensive”end” and those attribute we didn’t need but would have to cover. We’re pleased to say we believe we have the very best match for us, perhaps it will fit as well for you. We found the listing of 8 facets above is all you need to locate your best fit.
We made contact with incredible great people (thank You!) And companies all around the world. We could have had exactly the exact same experience with other live chats as well, but the price combined with the attribute set Crisp does offer, we’d and already do recommend it to all customers that are searching for a live discussion . We’ve updated to the Crisp unlimited plan a while ago, and are glad that we made that decision. In case you’ve got a query or wish to tell us about your experience with Crisp along with other live discussions, don’t hesitate to drop us a comment below or send us a tweet or talk to us with Crisp! Live Chat Software Live Chat Support