Why Select Crisp? Live Chat Software Meaning
In this article I’ll cover our Experience with Crisp, why we switched, and the way it is possible to make the perfect decision for your company and startup too. You may know how to compare live talks and that metrics might be significant for you also. Live Chat Software Meaning
How was that decision made?
Taking a Look at the market leaders With live chat feature on the market, we also found Crisp through Producthunt. After we have made a Spreadsheet with multiple live chat vendors, we defined the core attribute and metrics we were searching for.
What did we use previously?
We have Used several other live chat earlier, which shifted their attention from a live chat to a”all in one company suite”. Their live chat still works, but metrics that are significant for us were eliminated. We have used those metrics for our monthly reports, and client overviews, growth rates and much more. After we were in for four months those metrics vanished and were replaced with other metrics. We’ve obtained a leaderboard for our staff members, which we did not use because we’re searching for quality support rather than quantity as well as the pricing appears to outperform the benefit. So our choice was apparent at the moment: we needed to move on.
We found 14 times history, 30 days History and history (for higher plans that this is common), also here the price scaling was interesting. All live chats we attempted had that attribute, some at higher price tags, others together with a badly implemented search feature, therefore the background was not accessible. With Crisp, the boundless history is already available with their first paid plan, and it not only ships with a reasonable price tag, but also their search works exceptionally well.
How many connections do we need?
First, we tried to answer that Question with another question”how many clients will talk with us” – and that was wrong – we made that mistake already once. We can not limit on the contacts we make because we really want to earn contact with all of them. Endless contacts was what we were searching for (in an affordable price tag). What we discovered were discussions with 100 active contacts for $0/month that was quite nice, we climbed that up a little to 1,000 active contacts and the price tag shifted from $0/m to ~$125/m or more (~$500/m). We have had that experience of cost scaling for the majority of the solutions. As we did the Exact Same contact metric evaluation for Crisp we watched something different:
So at Crisp, you do not scale by usage – that is huge! They think the identical way we do at Storyblok, we do not wish to restrict the consumer to the use of the system (eg. Content entrances or entries ), we want to scale as their team scales. So at Crisp you select a program and you can scale the numbers from 10 to 10.000 contacts (or much more ) with the exact same price tag.
Trigger events / communications
Automated triggers are used to Send a specific message on predefined events, eg. “a guest is on precisely the exact same site for more than 30 seconds”. Those triggers are a good way to help your viewers with queries they may have. We use it on our pricing page since from time to time there are open questions regarding our pricing, possibly something is not covered in the FAQ section. This component is available in all options we tested and largely available in the very first paid program.
Possibility to send campaign emails
From Time to Time we send mails Utilizing our live chat. We think that it’s a good way to retarget our viewers because we ought to have the ability to send pertinent content according to some metrics people live chats offer. In all honesty, we are not sending many emails, because we also hate spam on our side. So we want to send certain mails to particular target groups and : we really enjoy the execution in the Crisp customer. It’s simple and fulfilled our needs at a sensible price tag.
Amount of brokers
The agent chairs is rather Interesting, it’s something you can control. You could choose one accounts for the whole group (which is cheap with most options ), or you could go for one chair for each team member. Since we want to have that personal approach to our clients the notion of using one accounts for the entire team was dropped instantly. We’ve started to compare the very first paid plan against the majority of the high tier programs to see how the cost scales again. The highest prices we discovered were about ~$155/m per chair where the scope was somewhere from $15/m to this. We had a peek at Crisp again and saw their highest bundle has unlimited agents chairs included. Also, their free plan permitted 2 representatives, which was excellent for analyzing. Live Chat Software Meaning
Everybody loves integrations. Integrations into Slack, Telegram, Zendesk, Bitbucket, or Jira – you name it. Most live chats offer integrations into the main stations. We do not actually use integrations that much, but the one we use the most is with Slack. Slack is the principal communication tool in our business, we use it on a daily basis and included the majority of our tools already – so we concentrated on how they operate and function with Slack. We tested some of these and most are actually working very well. We found one which has enormous delays when messaging from and also to Slack which was a no-go for all of us. We reported that difficulty to them, but we don’t know if they changed it since we left six months ago. With Crisp the integration worked immediately, notifications came immediately and the whole set-up was completed in a couple of minutes.
“Crisp is the simplest way To communicate with your customers. From sales to client service, Crisp is designed to keep your workflow easy. From live chat to email, Crisp provides one channel to reply to your users employing a simple team inbox where you can manage all of your user queries.”
From our experience, Crisp actually Ships with all the focus on such chat experience for your clients. That is precisely what we were looking for as we evaluated other alternatives.
This one is tricky. If you browse The last few things you noticed that we compared the lower grade programs and feature with the highest tier programs, some are economical at the beginning and be costly as you use them. After using Crisp for six months now, and changed from a competition because of that pricey”end” and those feature we didn’t need but would have to pay for. We’re pleased to say we think we have the very best match for us, perhaps it will fit as well for you. We saw that the listing of 8 aspects above is all you want to find your best fit.
We made contact with unbelievable Fantastic people (thank You!) And companies all around the globe. We might have had the same experience with other live discussions as well, but the price tag combined with the feature set Crisp does provide, we would and do recommend it to all customers that are looking for a live discussion . We’ve updated to the Crisp endless plan a while ago, and are thankful we made that decision. In case you’ve got a query or want to tell us about your adventure using Crisp along with other live chats, don’t hesitate to drop us a comment below or send us a conversation or talk to us using Crisp! Live Chat Software Meaning