Why Select Crisp? Live Chat Software Mobile App
In this article I’ll cover our Experience with Crisp, why we changed, and how you can make the perfect decision for your business and startup as well. You will know how to compare live talks and that metrics might be significant for you also. Live Chat Software Mobile App
How was that decision made?
Looking at the market leaders With live chat feature out there, we also found Crisp through Producthunt. After we have made a Spreadsheet with multiple live chat sellers, we defined the core feature and metrics we were searching for.
What did we use previously?
We’ve Used multiple other live chat earlier, which somehow shifted their attention from a live chat to a”all in 1 business suite”. Their live chat still works, but metrics which are important for us were removed. We’ve used those metrics for our yearly reports, and client overviews, growth rates and much more. After we had been in for four months those metrics vanished and were replaced by other metrics. We have obtained a leaderboard for our staff members, which we did not use because we’re searching for quality service and not quantity and the pricing seems to outperform the benefit. So our decision was clear at the moment: we needed to move on.
We found 14 days history, 30 days History and history (for greater plans that this is common), here the price scaling was interesting. All live talks we tried had that attribute, a few at higher price tags, others combined with a badly implemented search feature, and so the history wasn’t accessible. Together with Crisp, the unlimited history is currently available with their original paid program, and it not only ships with a reasonable price tag, also their hunt works exceptionally well.
How many contacts do we need?
First, we attempted to answer that Question with another question”how many clients will chat with us” – and that was incorrect – we made that mistake once. We can not limit on the contacts we make because we actually wish to earn contact with them all. Unlimited contacts was what we were searching for (in an affordable price tag). What we discovered were chats with 100 active contacts for $0/month that was quite nice, we scaled that up a little to 1,000 active contacts along with the price tag shifted from $0/m to ~$125/m or even more (~$500/m). We’ve had that experience of price scaling for most of the solutions. As we did exactly the Exact Same contact metric evaluation for Crisp we watched something different:
So at Crisp, you don’t scale by usage – which is huge! They believe the same way we do at Storyblok, we do not wish to restrict the consumer to the use of this machine (eg. Content entries or entries ), we would like to scale because their team scales. So at Crisp you select a program and you may scale the amounts from 10 to 10.000 contacts (or much more ) with the exact same price tag.
Trigger events / communications
Automated triggers are used to Send a specific message on predefined events, eg. “a guest is on precisely the same site for over 30 seconds”. Those causes are a good way to help your viewers with queries they could have. We use it on our pricing page because from time to time there are open questions regarding our pricing, possibly something is not covered in the FAQ section. This part can be found in all options we analyzed and mainly available in the first paid program.
Possibility to send campaign emails
From time to time we send mails Utilizing our live chat. We think it’s a fantastic way to retarget our viewers because we should have the ability to send relevant content based on some metrics people live talks provide. In all honesty, we’re not sending many emails, because we hate spam on our side. Therefore we want to send certain mails to specific target groups and : we really enjoy the execution in the Crisp customer. It is straightforward and satisfied our needs at a reasonable price tag.
Number of agents
The broker seats is kinda Interesting, it is something you can control. You could choose one accounts for the entire group (which can be cheap with most options ), or you might go for one seat for each team member. Since we want to get that personal approach to our clients the notion of using one account for the whole group was dropped immediately. We’ve started to compare the very first paid plan contrary to most of the high tier plans to observe the way the price scales . The highest costs we found were approximately ~$155/m per seat where the range was somewhere from $15/m to that. We had a look at Crisp again and saw that their greatest package has unlimited agents chairs included. Additionally, their free plan permitted 2 agents, which was excellent for analyzing. Live Chat Software Mobile App
Everybody enjoys integrations. Integrations into Slack, Telegram, Zendesk, Bitbucket, or Jira – you name it. Most live chats provide integrations to the key channels. We do not really utilize integrations that much, but the one we use the maximum is using Slack. Slack is the main communication tool in our business, we utilize it on a daily basis and included the majority of our resources already – so we concentrated on how they work and perform with Slack. We tested some of them and many are actually working very well. We found one which has enormous delays when messaging from and also to Slack which was a no-go for all of us. We reported that difficulty to these, but we do not know whether they changed it because we left six months ago. With Crisp the integration worked instantly, notifications arrived immediately and the entire set-up was completed in a few minutes.
“Crisp is the simplest way To speak with your clients. From sales to client support, Crisp is designed to maintain your workflow simple. From live chat to email, Crisp offers one station to reply to your users using a very simple team inbox where you can handle all your user queries.”
From our experience, Crisp really Ships with all the attention on such chat experience for the clients. Which is exactly what we were searching for since we evaluated other solutions.
This one is tricky. If you browse The last few points you saw that we compared the lower tier programs and feature with the highest tier programs, some are cheap at the beginning and become expensive as you use them. After using Crisp for six months now, and changed from a competition because of that expensive”end” and those feature we didn’t need but would need to pay for. We’re glad to say that we think we have the best match for us, maybe it will fit as nicely for you. We saw the list of 8 facets above is all you want to locate your own best match.
We made contact with unbelievable great people (thank You!) And businesses all over the globe. We could have had the exact same experience with other live chats too, but the price combined with the attribute set Crisp does provide, we’d and already do recommend it to all clients that are looking for a live chat . We’ve updated to the Crisp unlimited plan a while ago, and are thankful we made that choice. In case you have a question or want to tell us about your experience with Crisp along with other live discussions, don’t hesitate to drop us a comment below or send us a tweet or chat with us using Crisp! Live Chat Software Mobile App