Why choose Crisp? Live Chat Software Money
In this article I’ll cover our Expertise with Crisp, the reason we switched, and the way it is possible to make the right decision for your business and startup as well. You will know how to compare live talks and that metrics might be important for you too. Live Chat Software Money
How was that decision made?
Taking a Look at the market leaders With live chat feature on the market, we found Crisp through Producthunt. After we have made a Spreadsheet with multiple live chat vendors, we defined the core feature and metrics we were looking for.
What did we use before?
We have Used multiple other live chat before, which somehow shifted their attention from a live chat to an”all in 1 company suite”. Their live chat still functions, but metrics which are important for us were removed. We have used those metrics for our monthly reports, and customer overviews, growth rates and much more. After we had been in for four months those metrics disappeared and were replaced by other metrics. We have obtained a leaderboard for our staff members, which we didn’t use because we are searching for quality service and not quantity and the pricing seems to outperform the benefit. So our decision was apparent at that moment: we had to proceed.
We found 14 times history, 30 days History and history (for higher plans that this is common), also here the cost scaling was interesting. All live talks we tried had this feature, a few at higher price tags, others together with a badly executed search feature, therefore the background wasn’t available. Together with Crisp, the boundless history is already available with their original paid plan, and it not only ships with a reasonable price tag, also their search works astoundingly well.
How many connections do we need?
We attempted to answer that Question with another question”how many customers will talk with us” – and that was wrong – we made that mistake once. We can not limit on the contacts we create because we actually wish to earn contact with them all. Endless contacts was exactly what we were searching for (in an affordable price tag). What we discovered were chats with 100 active contacts for $0/month which was quite pleasant, we climbed that up a bit to 1,000 active contacts along with the price tag switched from $0/m to ~$125/m or more (~$500/m). We’ve had that experience of price scaling for most of the solutions. As we did the same contact metric evaluation for Crisp we saw something different:
So at Crisp, you do not scale by use – that is enormous! They think the identical way we do at Storyblokwe don’t wish to limit the user to the usage of this machine (eg. Content entrances or entries ), we would like to scale as their team scales. So at Crisp you select a program and you may scale the numbers from 10 to 10.000 contacts (or much more ) with the same price tag.
Trigger events / messages
Automated triggers are used to Send a particular message on predefined events, eg. “a guest is on precisely the exact same website for more than 30 seconds”. Those triggers are a good method to help your audience with queries they could have. We use it on our pricing page because from time to time there are open questions about our pricing, maybe something isn’t covered in the FAQ section. This component is available in most options we analyzed and mainly available in the very first paid plan.
Ability to send campaign emails
From time to time we send emails Using our live chat. We think it’s a fantastic way to retarget our audience because we should be able to send pertinent content based on some metrics those live chats offer. In all honesty, we are not sending many mails, because we hate spam on the side. So we like to send specific mails to specific target groups and : we really enjoy the execution in the Crisp customer. It is straightforward and satisfied our needs at a sensible price tag.
Number of agents
The broker chairs is rather Interesting, it is something that you can control. You could choose 1 account for the entire group (which can be cheap with the majority of options ), or you could go for one seat for every team member. Since we want to have that personal approach to our customers the notion of using one account for the whole group was dropped instantly. We’ve begun to compare the very first paid program contrary to the majority of the high tier programs to observe the way the cost scales . The highest costs we found were about ~$155/m per chair where the range was somewhere from $15/m to that. We had a look at Crisp again and found that their greatest package has unlimited agents chairs included. Also, their free strategy allowed 2 agents, which was excellent for testing. Live Chat Software Money
Everybody enjoys integrations. Integrations to Slack, Telegram, Zendesk, Bitbucket, or Jira – you name it. Most live chats provide integrations into the main channels. We do not really use integrations that much, but the one we use the most is using Slack. Slack is the main communication tool in our business, we utilize it on a daily basis and included most of our resources – so we focused on how they operate and perform with Slack. We analyzed some of these and most are actually working very well. We found one that has enormous delays when messaging from and to Slack which was a no-go for us. We reported that issue to these, but we don’t know if they changed it since we left six months ago. With Crisp the integration worked immediately, notifications arrived immediately and the entire set-up was done in a couple of minutes.
“Crisp is the simplest way To speak with your clients. From sales to customer support, Crisp is designed to maintain your workflow simple. From live chat to email, Crisp offers a single station to answer to your users using a simple team inbox where you can handle all your user inquiries.”
From our experience, Crisp actually Ships with all the focus on that chat experience for the clients. Which is precisely what we were looking for as we evaluated other alternatives.
This one is tricky. If you browse The past few things you saw that we compared the lower grade programs and feature together with the highest tier programs, some are economical at the start and become expensive as you use them. After using Crisp for six months today, and switched from a competition because of that pricey”ending” and those feature we didn’t need but might need to cover. We’re pleased to say we believe we got the best fit for us, perhaps it will fit as well for you. We saw that the list of 8 aspects above is all you need to find your best match.
We made contact with incredible great people (thank You!) And companies all around the world. We could have had the exact same experience with other live discussions as well, but the price combined with the feature set Crisp does provide, we would and do recommend it to all clients who are searching for a live discussion . We’ve upgraded to the Crisp endless plan some time ago, and are glad that we made that decision. If you have a query or want to tell us about your experience using Crisp along with other live chats, feel free to drop us a comment below or send a tweet or talk to us with Crisp! Live Chat Software Money