Why Select Crisp? Live Chat Software Notowania
In this article I’ll cover our Experience with Crisp, why we changed, and the way it is possible to make the right choice for your company and startup too. You will understand how to compare live chats and which metrics could be significant for you too. Live Chat Software Notowania
How was that selection made?
Looking at the market leaders With live chat feature out there, we also found Crisp via Producthunt. After we’ve created a Spreadsheet with numerous live chat sellers, we identified that the core feature and metrics we were searching for.
What did we use before?
We have Used several other live chat before, which shifted their focus from a live conversation to a”all in 1 business suite”. Their live chat still functions, but metrics which are important for us were eliminated. We’ve used those metrics for our monthly reports, and customer overviews, growth rates and much more. After we had been in for four weeks those metrics disappeared and were replaced by other metrics. We have obtained a leaderboard for our team members, which we didn’t use because we’re looking for quality support rather than quantity and the pricing appears to outperform the advantage. Our decision was apparent at that moment: we had to proceed.
We found 14 times background, 30 days History and history (for higher plans that this is common), here the price scaling was interesting. All live talks we tried had this feature, a few at higher price tagsothers together with a poorly executed search feature, and so the background was not available. Together with Crisp, the boundless history is currently available with their original paid plan, and it not only ships with a reasonable price tag, but also their search works astoundingly well.
How many contacts do we want?
First, we attempted to answer that Question with another question”how many clients will talk with us” – and that has been wrong – we made that mistake once. We can’t restrict on the connections we create because we really wish to earn contact with all of them. Unlimited contacts was exactly what we were searching for (at an affordable price tag). What we discovered were discussions with 100 active contacts for $0/month that was quite nice, we scaled up that a little to 1,000 active contacts along with the price tag switched from $0/m to ~$125/m or more (~$500/m). We have had that experience of price scaling for most of the solutions. As we did exactly the Exact Same contact metric test for Crisp we watched something different:
So at Crisp, you don’t scale by usage – that is huge! They think the same way we do at Storyblokwe don’t want to restrict the consumer to the usage of the machine (eg. Content entries or contacts), we would like to scale as their team scales. So at Crisp you choose a program and you may scale the numbers from 10 to 10.000 contacts (or much more ) with the exact same price tag.
Trigger events / messages
Automated triggers are used to Send a particular message on predefined events, eg. “a guest is on the exact same website for over 30 seconds”. Those triggers are a good way to help your viewers with queries they may have. We use it on our pricing page since from time to time there are open questions regarding our pricing, possibly something isn’t covered in the FAQ section. This part is available in most solutions we tested and mainly available in the very first paid program.
Possibility to send campaign messages
From time to time we send mails Utilizing our live chat. We think it’s a fantastic way to retarget our audience because we ought to have the ability to send pertinent content according to some metrics people live talks provide. To be honest, we’re not sending many emails, because we also hate spam on the side. Therefore we want to send certain emails to specific target groups and : we really enjoy the implementation in the Crisp customer. It’s straightforward and satisfied our needs at a sensible price tag.
Number of brokers
The broker chairs is kinda Interesting, it is something that you can control. You could choose 1 accounts for the whole group (which is cheap with the majority of solutions), or you might go for one seat for every team member. Since we want to get this personal approach to our clients the notion of using one account for the whole group was dropped instantly. We have started to compare the first paid plan against most of the high tier programs to see how the cost scales again. The greatest prices we found were approximately ~$155/m per chair where the scope was somewhere from $15/m to this. We had a look at Crisp again and saw their highest bundle has unlimited agents seats included. Additionally, their free plan permitted 2 representatives, which was great for testing. Live Chat Software Notowania
Everybody loves integrations. Integrations to Slack, Telegram, Zendesk, Bitbucket, or Jira – you name it. Most live chats provide integrations into the main stations. We don’t really utilize integrations that much, but the one we use the most is using Slack. Slack is the main communication tool in our business, we use it on a daily basis and included most of our resources already – so we focused on how they work and function with Slack. We tested some of these and many are actually working quite well. We found one that has huge delays when messaging from and to Slack that was a no-go for us. We reported that issue to these, but we don’t know if they changed it since we left six months ago. With Crisp the integration worked instantly, notifications came immediately and the entire set-up was done in a couple of minutes.
“Crisp is the simplest way To communicate with your clients. From sales to customer service, Crisp is made to maintain your workflow simple. From live chat to email, Crisp offers one channel to answer to your users employing a very simple team inbox where you can manage all of your user queries.”
From our experience, Crisp actually Ships with the focus on that chat experience for the customers. That is precisely what we were looking for since we evaluated other alternatives.
This one is tricky. If you browse The past few points you saw that we compared the lower grade plans and feature with the maximum tier plans, some are economical at the start and be costly as you use them. After using Crisp for six months now, and switched from a competition because of that pricey”ending” and those attribute we did not need but might need to pay for. We are glad to say that we think we have the very best match for us, perhaps it will fit as well for you. We found the list of 8 aspects above is all you want to locate your best fit.
We made contact with unbelievable great people (thank You!) And companies all around the world. We could have had exactly the same experience with other live discussions as well, but the price combined with the feature set Crisp does provide, we’d and already do recommend it to all of customers that are searching for a live chat . We’ve updated to the Crisp endless plan some time ago, and are thankful we made that decision. In case you have a question or want to inform us about your adventure with Crisp and other live discussions, don’t hesitate to drop us a comment below or send us a tweet or chat with us with Crisp! Live Chat Software Notowania