Why choose Crisp? Live Chat Software Online Chatting Now
In this article I’ll cover our Experience with Crisp, why we switched, and how you can make the perfect decision for your company and startup too. You will understand how to compare live chats and which metrics might be significant for you too. Live Chat Software Online Chatting Now
How was that choice made?
Looking at the market leaders With live chat feature on the market, we found Crisp via Producthunt. After we have made a Spreadsheet with multiple live chat vendors, we defined the core feature and metrics we were looking for.
What did we use before?
We’ve Used multiple other live chat earlier, which somehow shifted their attention from a live conversation to a”all in 1 business suite”. Their live chat still functions, but metrics which are significant for us were eliminated. We’ve used those metrics for our monthly reports, and client overviews, growth rates and more. After we were in for four weeks those metrics disappeared and were replaced by other metrics. We’ve obtained a leaderboard for our staff members, which we did not use because we are looking for quality support rather than quantity as well as the pricing seems to outperform the benefit. So our choice was clear at the moment: we needed to move on.
We found 14 days background, 30 days History and history (for greater plans this is common), here the price scaling was intriguing. All live chats we tried had this feature, some at higher price tags, others combined with a badly executed search feature, therefore the background was not accessible. Together with Crisp, the boundless history is already available with their first paid program, and it not only ships with a fair price tag, but also their search works astoundingly well.
How many contacts do we want?
We tried to answer that Question with another question”how many customers will chat with us?” – and that was wrong – we made that mistake already once. We can’t restrict on the connections we create because we actually want to make contact with them all. Endless contacts was what we were looking for (in an affordable price label ). What we discovered were discussions with 100 active contacts for $0/month that was quite pleasant, we climbed that up a bit to 1,000 active contacts and the price tag switched from $0/m to ~$125/m or even more (~$500/m). We have had that experience of cost scaling for the majority of the solutions. As we did exactly the Exact Same contact metric evaluation for Crisp we watched something different:
So at Crisp, you do not scale by usage – which is enormous! They think the same way we do in Storyblokwe do not wish to limit the user to the use of this machine (eg. Content entrances or contacts), we would like to scale because their team scales. So at Crisp you choose a plan and you can scale the numbers from 10 to 10.000 contacts (or more) with the exact same price tag.
Trigger events / messages
Automated triggers are used to Send a particular message on predefined events, eg. “a guest is on precisely the exact same website for more than 30 seconds”. Those causes are a good method to help your viewers with questions they may have. We use it on our pricing page since from time to time there are open questions regarding our pricing, possibly something is not covered in the FAQ section. This component is available in all options we tested and largely available in the first paid program.
Possibility to send campaign messages
From Time to Time we send emails Utilizing our live chat. We think it’s a good way to retarget our audience because we ought to be able to send relevant content according to some metrics those live chats provide. To be honest, we’re not sending many mails, because we hate spam on the side. So we like to send certain emails to particular target groups and : we really enjoy the implementation in the Crisp client. It is straightforward and satisfied our needs at a reasonable price tag.
Number of brokers
The broker chairs is kinda Interesting, it is something you can control. You could choose one account for the whole group (which is cheap with the majority of options ), or you might go for a single seat for each team member. Since we want to get this personal approach to our customers the notion of using one account for the entire group was dropped instantly. We have started to compare the first paid plan against the majority of the high tier programs to see the way the price scales . The highest prices we discovered were approximately ~$155/m per seat where the scope was somewhere from $15/m to that. We had a peek at Crisp again and found that their greatest bundle has unlimited agents chairs included. Additionally, their free plan permitted 2 agents, which was great for testing. Live Chat Software Online Chatting Now
Everybody loves integrations. Integrations into Slack, Telegram, Zendesk, Bitbucket, or Jira – you name it. Most live chats provide integrations to the key stations. We do not actually use integrations that much, but the one we use the maximum is with Slack. Slack is the principal communication tool in our company, we use it on a daily basis and added the majority of our tools – so we focused on how they operate and perform together with Slack. We tested some of these and most are actually working quite well. We found one that has enormous delays when messaging from and also to Slack that was a no-go for all of us. We reported that issue to them, but we do not know whether they changed it since we left six months ago. With Crisp the integration worked instantly, notifications arrived immediately and the entire set-up was done in a few minutes.
What is Crisp?
“Crisp is the simplest way To communicate with your clients. From sales to customer service, Crisp is designed to maintain your workflow simple. From live chat to email, Crisp provides one channel to answer to your users employing a simple team inbox where you are able to manage all your user queries.”
From our experience, Crisp really Ships with all the focus on such chat experience for your clients. That is exactly what we were searching for as we evaluated other alternatives.
This one is tricky. If you read The last few points you saw that we compared the lower grade plans and attribute with the highest tier programs, some are economical at the beginning and be expensive as you use them. After using Crisp for six months today, and switched from a competitor because of that pricey”end” and those feature we didn’t need but might have to cover. We are pleased to state that we believe we have the best match for us, maybe it will fit as nicely for you. We saw the listing of 8 aspects above is all you need to find your own best fit.
We made contact with incredible great people (thank You!) And companies all over the globe. We might have had the same experience with other live discussions too, but the price tag combined with the attribute set Crisp does provide, we’d and already do recommend it to all clients that are looking for a live discussion . We’ve upgraded to the Crisp unlimited plan some time ago, and are thankful we made that choice. In case you have a question or wish to inform us about your experience using Crisp and other live discussions, don’t hesitate to drop us a comment below or send a tweet or chat with us with Crisp! Live Chat Software Online Chatting Now