Why Select Crisp? Live Chat Software Open Source
In this article I’ll cover our Expertise with Crisp, the reason we switched, and the way it is possible to make the perfect decision for your business and startup too. You will know how to compare live chats and which metrics could be significant for you too. Live Chat Software Open Source
How was that selection made?
Taking a Look at the market leaders With live chat feature out there, we found Crisp via Producthunt. After we have made a Spreadsheet with multiple live chat vendors, we defined the core feature and metrics we were searching for.
What did we use before?
We have Used multiple other live chat before, which shifted their focus from a live chat to an”all in 1 company suite”. Their live chat still functions, but metrics that are significant for us were removed. We have used those metrics for our monthly reports, and client overviews, growth rates and much more. After we had been in for four weeks those metrics vanished and were replaced with other metrics. We have obtained a leaderboard for our team members, which we did not use because we’re searching for quality support rather than quantity as well as the pricing seems to outperform the advantage. Our choice was clear at that moment: we needed to move on.
We found 14 times background, 30 days History and unlimited history (for greater plans this is common), here the cost scaling was intriguing. All live talks we attempted had this attribute, some at higher price tags, others combined with a poorly implemented search feature, therefore the background was not available. Together with Crisp, the boundless history is already available with their original paid plan, and it not only ships with a fair price tag, also their search works astoundingly well.
How many contacts do we want?
We tried to answer that Question with another question”how many clients will chat with us” – and that has been incorrect – we made that mistake already once. We can’t limit on the contacts we create because we really want to make contact with all of them. Unlimited contacts was what we were searching for (at an affordable price label ). What we found were chats with 100 active contacts for $0/month which was quite nice, we climbed up that a little to 1,000 active contacts and the price tag switched from $0/m to ~$125/m or even more (~$500/m). We have had that experience of cost scaling for the majority of the solutions. As we did the same contact metric test for Crisp we watched something different:
So at Crisp, you don’t scale by use – that is huge! They believe the same way we do at Storyblok, we do not want to limit the consumer to the use of the system (eg. Content entrances or entries ), we want to scale because their staff scales. So at Crisp you choose a program and you can scale the numbers from 10 to 10.000 contacts (or more) with the exact same price tag.
Trigger events / messages
Automated triggers are used to Send a particular message on predefined events, eg. “a visitor is on precisely the same website for over 30 seconds”. Those causes are a fantastic way to help your viewers with queries they may have. We use it on our pricing page because from time to time there are open questions about our pricing, maybe something is not covered in the FAQ section. This part is available in most options we tested and mainly available in the very first paid program.
Ability to send campaign messages
From Time to Time we send emails Using our live chat. We think it’s a good way to retarget our audience because we ought to have the ability to send relevant content according to some metrics people live talks provide. In all honesty, we are not sending many emails, because we also hate spam on our side. Therefore we like to send certain emails to particular target groups and : we really enjoy the implementation in the Crisp customer. It is simple and satisfied our needs at a reasonable price tag.
Amount of agents
The agent seats is rather Intriguing, it’s something you can control. You could choose one account for the entire team (which is cheap with the majority of solutions), or you could go for a single seat for each team member. Since we want to get this personal approach to our clients the idea of using one accounts for the entire group was dropped instantly. We have started to compare the very first paid program against the majority of the high tier plans to see how the cost scales again. The highest costs we discovered were about ~$155/m per chair where the scope was somewhere from $15/m to that. We had a look at Crisp again and found that their greatest bundle has unlimited agents seats included. Also, their free plan permitted 2 representatives, which was great for testing. Live Chat Software Open Source
Everybody loves integrations. Integrations to Slack, Telegram, Zendesk, Bitbucket, or Jira – you name it. Most live chats provide integrations to the key channels. We do not really use integrations that much, but the one we use the most is with Slack. Slack is the main communication tool in our business, we utilize it on a daily basis and included the majority of our tools – so we focused on how they operate and function with Slack. We analyzed some of these and most are actually working quite well. We found one that has enormous delays when messaging from and to Slack which was a no-go for us. We reported that difficulty to these, but we do not know whether they changed it since we left six months ago. Together with Crisp the integration worked immediately, notifications arrived immediately and the whole set-up was completed in a few minutes.
What is Crisp?
“Crisp is the simplest way To communicate with your customers. From sales to client support, Crisp is made to keep your workflow easy. From live chat to email, Crisp provides one station to reply to your users employing a very simple team inbox where you are able to manage all your user queries.”
From our experience, Crisp really Ships with all the attention on that chat experience for your customers. Which is precisely what we were searching for as we evaluated other alternatives.
This one is tricky. If you browse The last few points you saw that we contrasted the lower grade programs and attribute with the maximum tier programs, some are economical at the beginning and be expensive as you use them. After using Crisp for six months now, and switched from a competition because of that expensive”end” and those attribute we didn’t need but might have to pay for. We’re glad to say we believe we got the best match for us, maybe it will fit as well for you. We found the listing of 8 facets above is all you want to find your best match.
We made contact with incredible Fantastic people (thank You!) And businesses all around the world. We could have had the same experience with other live discussions as well, but the price tag combined with the feature set Crisp does provide, we’d and already do recommend it to all customers that are searching for a live discussion themselves. We have upgraded to the Crisp endless plan some time ago, and are glad we made that choice. In case you have a query or want to tell us about your experience with Crisp and other live chats, feel free to drop us a comment below or send a conversation or talk to us using Crisp! Live Chat Software Open Source