Why choose Crisp? Live Chat Software Org
In this article I’ll cover our Expertise with Crisp, why we changed, and how it is possible to make the perfect decision for your company and startup as well. You may understand how to compare live talks and that metrics could be significant for you too. Live Chat Software Org
How was that decision made?
Taking a Look at the market leaders With live chat feature on the market, we also found Crisp through Producthunt. After we’ve created a Spreadsheet with numerous live chat vendors, we identified that the core feature and metrics we were looking for.
What did we use previously?
We’ve Used multiple other live chat before, which shifted their focus from a live chat to an”all in one business suite”. Their live chat still works, but metrics that are important for us were removed. We’ve used those metrics for our monthly reports, and customer overviews, growth rates and much more. After we had been in for four weeks those metrics disappeared and were replaced with other metrics. We’ve got a leaderboard for our staff members, which we did not use because we’re looking for quality service rather than quantity as well as the pricing seems to outperform the advantage. Our choice was clear at that moment: we had to proceed.
We found 14 times history, 30 days History and unlimited history (for higher plans this is common), here the price scaling was interesting. All live talks we tried had this feature, a few at higher price tagsothers combined with a poorly implemented search feature, therefore the history wasn’t accessible. Together with Crisp, the boundless history is already available with their first paid plan, and it not only ships with a fair price tag, also their search works astoundingly well.
How many contacts do we need?
First, we tried to answer that Question with another question”how many customers will talk with us?” – and that has been incorrect – we made that mistake already once. We can not restrict on the connections we make because we really wish to make contact with them all. Unlimited contacts was exactly what we were searching for (at a reasonable price label ). What we found were discussions with 100 active contacts for $0/month that was quite nice, we scaled up that a little to 1,000 active contacts along with the price tag switched from $0/m to ~$125/m or even more (~$500/m). We have had that experience of price scaling for the majority of the solutions. As we did the same contact metric evaluation for Crisp we watched something different:
So at Crisp, you do not scale by use – which is huge! They think the same way we do in Storyblok, we don’t want to restrict the consumer to the usage of this system (eg. Content entries or entries ), we would like to scale as their team scales. So at Crisp you select a plan and you can scale the amounts from 10 to 10.000 contacts (or much more ) with the exact same price tag.
Trigger events / messages
Automated triggers are Utilized to Send a specific message on predefined events, eg. “a guest is on the same website for over 30 seconds”. Those triggers are a fantastic method to help your audience with questions they may have. We use it on our pricing page since from time to time there are open questions regarding our pricing, maybe something is not covered in the FAQ section. This part is available in all solutions we tested and largely available in the very first paid program.
Ability to send campaign emails
From Time to Time we send mails Utilizing our live chat. We think that it’s a fantastic way to retarget our viewers because we should be able to send relevant content based on some metrics those live talks offer. In all honesty, we are not sending many emails, because we also hate spam on our side. Therefore we want to send certain emails to particular target groups and again: we really enjoy the execution in the Crisp customer. It is straightforward and fulfilled our needs at a reasonable price tag.
Number of agents
The broker chairs is kinda Intriguing, it is something you can control. You could choose 1 account for the entire group (which can be cheap with most options ), or you might go for one chair for every team member. Since we like to have that personal approach to our customers the idea of using one account for the entire group was dropped instantly. We’ve started to compare the very first paid program against the majority of the high tier programs to observe how the cost scales . The highest costs we found were about ~$155/m per chair where the scope was somewhere from $15/m to that. We had a peek at Crisp again and found that their highest package has unlimited agents seats included. Also, their free plan allowed 2 agents, which was excellent for testing. Live Chat Software Org
Everybody enjoys integrations. Integrations to Slack, Telegram, Zendesk, Bitbucket, or Jira – you name it. Most live chats offer integrations to the key stations. We don’t actually utilize integrations that much, but the one we use the maximum is with Slack. Slack is the main communication tool in our company, we use it on a daily basis and included the majority of our tools – so we focused on how they operate and function together with Slack. We tested some of them and many are actually working quite well. We found one which has enormous delays when messaging from and also to Slack which was a no-go for all of us. We reported that difficulty to them, but we do not know whether they changed it because we left six months ago. Together with Crisp the integration worked immediately, notifications arrived immediately and the entire set-up was done in a couple of minutes.
What is Crisp?
“Crisp is the simplest way To speak with your customers. From sales to customer service, Crisp is designed to keep your workflow easy. From live chat to email, Crisp offers one station to answer to your users using a very simple team inbox where you can handle all of your user queries.”
From our experience, Crisp actually Ships with all the attention on such chat experience for the customers. That is exactly what we were looking for since we evaluated other alternatives.
This one is tricky. If you read The past few things you noticed that we compared the lower grade programs and attribute together with the highest tier programs, some are cheap at the beginning and be costly as you use them. After using Crisp for six months today, and changed from a competition because of the pricey”end” and those attribute we didn’t need but might need to cover. We’re glad to state that we believe we have the very best fit for us, maybe it will fit as nicely for you. We saw the list of 8 facets above is all you need to find your own best match.
We made contact with unbelievable Fantastic people (thank You!) And companies all around the world. We might have had exactly the same experience with other live chats too, but the price combined with the attribute set Crisp does provide, we’d and already do recommend it to all clients that are looking for a live discussion themselves. We have updated to the Crisp endless plan a while ago, and are glad that we made that choice. In case you’ve got a question or want to inform us about your adventure with Crisp along with other live discussions, don’t hesitate to drop us a comment below or send us a conversation or chat with us with Crisp! Live Chat Software Org