Why choose Crisp? Live Chat Software Php Free
In this article I’ll cover our Experience with Crisp, the reason we changed, and how you can make the right decision for your business and startup too. You may know how to compare live chats and which metrics might be important for you also. Live Chat Software Php Free
How was that choice made?
Taking a Look at the market leaders With live chat feature out there, we found Crisp through Producthunt. After we’ve made a Spreadsheet with numerous live chat vendors, we identified that the core attribute and metrics we were looking for.
What did we use previously?
We’ve Used multiple other live chat before, which somehow shifted their attention from a live conversation to a”all in 1 company suite”. Their live chat still functions, but metrics that are significant for us were removed. We’ve used those metrics for our yearly reports, and client overviews, growth rates and more. After we had been in for four months those metrics disappeared and were replaced with other metrics. We have obtained a leaderboard for our staff members, which we didn’t use because we’re looking for quality support and not quantity and the pricing seems to outperform the advantage. So our decision was apparent at the moment: we needed to move on.
We found 14 days history, 30 days History and history (for higher plans this is common), also here the price scaling was interesting. All live talks we tried had this feature, a few at higher price tags, others combined with a badly executed search feature, therefore the background wasn’t accessible. With Crisp, the boundless history is currently available with their first paid plan, and it not only ships with a reasonable price tag, also their hunt works astoundingly well.
How many connections do we want?
First, we tried to answer that Question with another question”how many clients will chat with us?” – and that was incorrect – we made that mistake once. We can not limit on the contacts we create because we really wish to make contact with all of them. Endless contacts was exactly what we were looking for (in an affordable price tag). What we found were discussions with 100 active contacts for $0/month which was quite pleasant, we scaled that up a little to 1,000 active contacts and the price tag switched from $0/m to ~$125/m or even more (~$500/m). We’ve had that experience of cost scaling for the majority of the solutions. As we did exactly the same contact metric test for Crisp we saw something different:
So at Crisp, you do not scale by usage – that is enormous! They believe the identical way we do in Storyblokwe do not wish to restrict the consumer to the usage of this system (eg. Content entries or entries ), we would like to scale because their team scales. So at Crisp you select a plan and you may scale the numbers from 10 to 10.000 contacts (or much more ) with the same price tag.
Trigger events / communications
Automated triggers are used to Send a particular message on predefined events, eg. “a visitor is on the exact same site for over 30 seconds”. Those causes are a good method to help your viewers with queries they may have. We use it on our pricing page since from time to time there are open questions about our pricing, possibly something is not covered in the FAQ section. This component can be found in most options we analyzed and largely available in the very first paid program.
Possibility to send campaign emails
From Time to Time we send mails Using our live chat. We think it’s a good way to retarget our viewers because we should be able to send pertinent content based on some metrics people live talks provide. To be honest, we are not sending many mails, because we hate spam on the side. Therefore we want to send specific mails to particular target groups and : we really enjoy the execution in the Crisp customer. It is straightforward and fulfilled our needs at a reasonable price tag.
Number of agents
The agent seats is rather Interesting, it’s something you can control. You could choose one accounts for the whole group (which can be cheap with most options ), or you could go for one seat for every team member. Since we like to get this personal approach to our customers the notion of using one accounts for the entire group was dropped instantly. We have started to compare the very first paid program contrary to the majority of the high tier programs to observe the way the price scales . The greatest prices we discovered were approximately ~$155/m per seat where the scope was somewhere from $15/m to this. We had a peek at Crisp again and saw their greatest package has unlimited agents seats included. Also, their free strategy permitted 2 representatives, which was great for testing. Live Chat Software Php Free
Everybody loves integrations. Integrations into Slack, Telegram, Zendesk, Bitbucket, or Jira – you name it. Most live chats offer integrations into the main channels. We don’t really use integrations that much, but the one we use the most is with Slack. Slack is the main communication tool in our company, we utilize it on a daily basis and included most of our resources already – so we focused on how they work and function with Slack. We analyzed some of them and most are actually working quite well. We found one that has enormous delays when messaging from and also to Slack which was a no-go for all of us. We reported that difficulty to these, but we do not know if they changed it since we left six months ago. Together with Crisp the integration worked immediately, notifications came immediately and the whole setup was done in a few minutes.
“Crisp is the simplest way To communicate with your customers. From sales to client support, Crisp is designed to keep your workflow simple. From live chat to email, Crisp offers a single station to reply to your users using a very simple team inbox where you can manage all your user queries.”
From our experience, Crisp really Ships with the focus on that chat experience for the clients. Which is precisely what we were looking for since we evaluated other solutions.
This one is tricky. If you read The last few points you saw that we compared the lower tier programs and feature together with the maximum tier programs, some are cheap at the start and be costly as you use them. After using Crisp for six months today, and changed from a competitor because of that expensive”end” and those attribute we did not need but might need to cover. We’re pleased to say that we think we got the very best match for us, maybe it will fit as nicely for you. We found that the list of 8 facets above is all you need to locate your own best fit.
We made contact with unbelievable Fantastic people (thank You!) And businesses all around the globe. We could have had exactly the same experience with other live discussions as well, but the price tag combined with the attribute set Crisp does offer, we’d and do recommend it to all of customers who are searching for a live discussion themselves. We have updated to the Crisp unlimited plan some time ago, and are thankful we made that decision. If you have a question or wish to inform us about your adventure with Crisp and other live discussions, feel free to drop us a comment below or send a tweet or chat with us using Crisp! Live Chat Software Php Free