Why choose Crisp? Live Chat Software Post Chat Survey
In this article I’ll cover our Expertise with Crisp, why we changed, and the way you can make the right choice for your company and startup too. You may know how to compare live talks and that metrics might be important for you also. Live Chat Software Post Chat Survey
How was that choice made?
Looking at the market leaders With live chat feature on the market, we also found Crisp via Producthunt. After we have made a Spreadsheet with numerous live chat sellers, we defined the core feature and metrics we were looking for.
What did we use before?
We have Used several other live chat before, which somehow shifted their focus from a live conversation to a”all in one company suite”. Their live chat still functions, but metrics that are significant for us were eliminated. We have used those metrics for our monthly reports, and customer overviews, growth rates and much more. After we had been in for four months those metrics disappeared and were replaced by other metrics. We’ve got a leaderboard for our team members, which we didn’t use because we are searching for quality support rather than quantity and the pricing appears to outperform the advantage. So our choice was apparent at that moment: we had to proceed.
We found 14 times background, 30 days History and unlimited history (for greater plans this is common), also here the cost scaling was interesting. All live chats we attempted had this feature, some at higher price tags, others combined with a badly implemented search feature, therefore the background wasn’t accessible. With Crisp, the unlimited history is already available with their original paid plan, and it not only ships with a fair price tag, but also their hunt works exceptionally well.
How many contacts do we want?
First, we tried to answer that Question with another question”how many customers will chat with us?” – and that was wrong – we made that mistake once. We can not limit on the connections we make because we really wish to make contact with all of them. Endless contacts was exactly what we were looking for (at an affordable price label ). What we found were chats with 100 active contacts for $0/month that was quite nice, we climbed that up a bit to 1,000 active contacts along with the price tag shifted from $0/m to ~$125/m or even more (~$500/m). We’ve had that experience of price scaling for most of the solutions. As we did exactly the Exact Same contact metric test for Crisp we watched something different:
So at Crisp, you do not scale by usage – which is enormous! They believe the same way we do at Storyblokwe don’t wish to restrict the consumer to the use of the system (eg. Content entries or entries ), we would like to scale as their team scales. So at Crisp you choose a plan and you may scale the numbers from 10 to 10.000 contacts (or more) with exactly the same price tag.
Trigger events / messages
Automated triggers are Utilized to Send a particular message on predefined events, eg. “a guest is on the same website for over 30 seconds”. Those triggers are a fantastic method to help your audience with questions they may have. We use it on our pricing page because from time to time there are open questions regarding our pricing, possibly something isn’t covered in the FAQ section. This component is available in all solutions we analyzed and mainly available in the very first paid program.
Possibility to send campaign messages
From time to time we send mails Utilizing our live chat. We think that it’s a good way to retarget our viewers because we ought to have the ability to send relevant content according to some metrics people live chats provide. To be honest, we’re not sending many mails, because we also hate spam on our side. Therefore we like to send specific mails to particular target groups and again: we really like the execution in the Crisp customer. It’s straightforward and satisfied our needs at a reasonable price tag.
Number of brokers
The agent chairs is rather Intriguing, it’s something that you can control. You could choose 1 accounts for the entire group (which can be cheap with most solutions), or you could go for one chair for every team member. Since we like to have this personal approach to our customers the idea of using one accounts for the entire group was dropped instantly. We have started to compare the first paid program against the majority of the high tier programs to observe the way the cost scales again. The greatest prices we found were about ~$155/m per chair where the range was somewhere from $15/m to this. We had a look at Crisp again and found that their greatest package has unlimited agents chairs included. Additionally, their free plan allowed 2 agents, which was excellent for analyzing. Live Chat Software Post Chat Survey
Everybody loves integrations. Integrations to Slack, Telegram, Zendesk, Bitbucket, or Jira – you name it. Most live chats provide integrations to the main channels. We do not actually utilize integrations that much, but the one we use the maximum is with Slack. Slack is the principal communication tool in our company, we use it on a daily basis and included the majority of our resources – so we focused on how they work and function with Slack. We tested some of them and many are actually working very well. We found one which has enormous delays when messaging from and also to Slack which was a no-go for us. We reported that issue to these, but we don’t know whether they changed it since we left six months ago. With Crisp the integration worked immediately, notifications arrived immediately and the entire setup was completed in a couple of minutes.
“Crisp is the simplest way To speak with your clients. From sales to customer support, Crisp is designed to keep your workflow simple. From live chat to email, Crisp provides a single channel to answer to your users employing a very simple team inbox where you can handle all of your user inquiries.”
From our experience, Crisp really Ships with all the focus on such chat experience for your clients. Which is exactly what we were searching for since we evaluated other solutions.
This one is tricky. If you browse The past few points you saw that we compared the lower grade plans and feature with the highest tier programs, some are economical at the beginning and be expensive as you use them. After using Crisp for six months today, and switched from a competition because of the pricey”ending” and those feature we did not need but might need to cover. We are glad to say that we think we got the very best fit for us, perhaps it will fit as nicely for you. We found that the list of 8 facets above is all you need to find your own best match.
We made contact with incredible great people (thank You!) And businesses all around the world. We might have had the same experience with other live discussions as well, but the price combined with the attribute set Crisp does offer, we’d and already do recommend it to all of clients who are searching for a live discussion . We’ve upgraded to the Crisp endless plan a while ago, and are glad we made that choice. In case you’ve got a question or wish to inform us about your adventure with Crisp along with other live chats, don’t hesitate to drop us a comment below or send a conversation or talk to us with Crisp! Live Chat Software Post Chat Survey