Background Live Chat Software Price Comparison
There is no reason live chat shouldn’t be simple. Live Chat Software Price Comparison
It’s all about connecting with your customers and providing them the best solution in a reasonable amount of time.
That said, many live chat extensions for online stores offer you a much too intimidating interface with tools which are overkill for such a basic support moderate.
Pure Chat has another approach.
Pure Chat is a live chat software that helps small businesses provide instant answers and convert more leads.
You are not likely to locate anything mad with this tool, but that’s the glory of this. The pricing is simple. The features are easy, and the overall interface makes it rather simple to communicate with clients who need answers fast.
So let us take a deeper look to the live chat platform to know who it is ideal for and which of those attributes are most impressive.
Pure Chat is a live chat software which allows users to communicate with their customers directly on their site. Its attributes include unlimited agents, boundless chats, full chat history, widget customization, and more. We compiled Pure Chat user reviews from around the net and determined that it has normally positive evaluations. We also shared its available pricing choices.
Briefing of User Reviews
What PureChat does nicely:
Users who gave Pure Chat a favorable review stated that the program is simple to set up and navigate because of its user-friendly interface. They also enjoy the way the tab switches to a email form when all the operators are all offline.
What Pure Chat does not do well:
Users who gave Pure Chat a negative review stated that the app can be slow at times, causing delays in customer communications. They also complained about frequent disconnections, especially on mobile.
Most Useful Positive User Review
An individual who left a positive overview of Pure Chat on G2 Crowd stated they were in a position to persuade customers to commit to a buy within moments of communicating through the program. He also likes how the tool supplies them with a way to answer clients’ questions quickly and market their goods without the use of phone calls.
Most Helpful Negative User Review
An individual who left a negative review of Pure Chat on Capterra whined about becoming timed out with notifications. He explained that making it difficult to keep agents who’ve retail duties on discussion during high traffic hours causing them to lose potential business. He also suggested adding an on-screen prompt that reminds them when they’ve been logged off.
Starting conversations at the right time depends on how well you can track your traffic. For instance, if you are sitting on the Chat backend you’ve got the capability to see which users are surfing your website in real time. So if someone is considering a pair of sneakers that you sell on your site, you understand exactly what to start talking about, and you have the instruments for creating canned responses for certain components of your site. Live Chat Software Price Comparison
The obvious beginning to this particular review is that the actual chat interface. Does this feel useable for both novices and advanced users?
Everything begins by revealing a chat box into the new visitor. If they’ve been to your site before, the agent on the backend sees each the customer information and interactions that have happened before. It works exactly like an instant messenger, (where the talks come in real time ), but in addition, it lets you see previous transcripts and which reps have spoken to a client before.”
Notifications are sent to you when a conversation comes from, and you’ll be able to schedule when you are available for chatting to ensure customers know when you are online.
Implementing a chat box on your site only takes a quick copy and paste of some code or the use of their Shopify, Weebly and WordPress plugins. After that you have the ability to customize what the conversation box looks like prior to, during and after the dialog. Feel free to modify around colors, set triggers for as soon as the chat box pops open and configure the types that you want people to fill out before speaking to you.
You’ve got the chance to decide on the default option stylings (which is fine,) but the layout tools are easy enough for beginners and powerful enough for more sophisticated users.
The two iOS and Android programs are offered for those who’d like to manage live chats while on the go. By way of instance, if you have to leave the workplace but still wish to give the best support out there, you won’t need to fret about it with a mobile app.
Pretty much all of the features that you would find on the normal dashboard are all taken over to the mobile apps. You have settings for actually carrying out the talks, along with setting your accessibility, managing transcripts and more. This gives you a little boost of confidence as it doesn’t matter where you are when viewing who’s on your site in real time. Your customer support is continually managed, as it functions like texting from your phone.
The reporting is one of the strongest sections of Chat, since it not only gives you the performance for exporting reports, but it provides amazing graphs and imagery for seeing chat metrics over time. You can track your customer satisfaction to make decisions about your staff or to figure out which unruly customers you might be spending too much time on.
Pure Chat Customer Service
The Pure Chat service outlets are far more impressive than a number of the other solutions you will discover for live chat. By way of instance, a site is supplied for studying about updates and tips, while the Guides page is full of advice about the best way best to sell online, how to manage rude customers, how to obtain more live chats and more.
The FAQ page gives you a good notion of what other men and women are talking about using PureChat, while the primary Support page is a knowledge base with documentation for both installations, integrations, chat boxes and much more. I didn’t find any support modules for calling in or emailing, so it looks like you’ll need to complete most of the research yourself.
A conversation box is provided on the dashboard, so rapid interactions with the support team are possible and they also provide email support in-app and about the website for all programs. Live Chat Software Price Comparison
Pure Chat doesn’t have a free trial. However, you don’t need one at all, because the company offers a strong free plan that you can continue to use for as long as you would like. The paid plans are reasonably priced too, and the monthly obligations bring along a wide set of characteristics you don’t get together with the free package.
Let us Look at what programs you can choose from:
Free — For $0 you get support for one user, one website, unlimited chats each month, a one day chat history and native mobile apps.
Starter — For $20 a month you receive support for 2 consumers, two sites, unlimited chats each month, a 30 day chat history, native mobile programs, reports, visitor tracking, SMS notifications and integrations.
Business — For $50 per month you get everything out of the previous plan and service for five users, three sites and 90 days of chat history.
Growing — For $100 a month you get everything from the former plan and support for ten consumers, five sites, an infinite chat history and the ability to remove the Chat branding.
We like the Free plan for individuals just testing out the system, but the genuine functionality comes into play when you choose the Starter Plan. The only gripe I have is that you have to receive all the way up to the $100 per month plan to remove branding.
Helpful Live Chat Software Resources
Best Live Chat Software 2017: Zendesk vs LiveChat vs Pure Chat We took a closer look at three of their top and up-and-coming live chat software to small businesses and reviewed their attributes and pricing. Read this guide to know our recommendations.
7 Ways Live Chat Can Help You Attain First Contact Settlement — Addressing a client’s concern at the first point of contact is an integral performance indicator. Check out this article to learn more about how using a live chat software can improve your customer support and grow your customer base.
Free Small Business Software: 37 Tools For Simplifying Your Business — There are a lot of free tools that can help you keep expenses down. In this report, we share with you a few answers from small business owners using these tools to make their business procedures easier for free.
Pure Chat FAQ
Does Pure Chat have a free trial?
Yes. Interested users are eligible for a 7-day trial.
Can I ask for a refund if I’m not satisfied with PureChat PRO?
Yes. Pure Chat has a 30-day money back guarantee for clients that aren’t pleased with their services. Read these directions to find out the cancelation terms and other specifics.
Can agents utilize mobile devices to respond to customers?
Yes. Pure Chat offers programs for both iOS and Android allowing agents to respond to customers’ queries from anywhere.
Popular Software Connections
When deciding upon a live chat software, it’s essential that the software integrates with other software your company is currently using. Here’s a list of a few of Pure Chat’s popular integrations:
Who Should Use PureChat?
Anyone with an ecommerce store may benefit from this kind of easy-to-use conversation box tool such as Pure Chat. It all depends on the pricing strategy you pick. The Free Plan is great for testing and tiny operations with only a few goods and a single rep. The Starter Plan is probably the most common, although the Growth Plan gets up there for companies with big support teams. Live Chat Software Price Comparison