Why choose Crisp? Live Chat Software Pricing
In this article I’ll cover our Expertise with Crisp, the reason we changed, and how you can make the perfect decision for your business and startup too. You may understand how to compare live chats and which metrics might be important for you too. Live Chat Software Pricing
How was that selection made?
Looking at the market leaders With live chat feature out there, we also found Crisp through Producthunt. After we have made a Spreadsheet with multiple live chat vendors, we identified that the core attribute and metrics we were looking for.
What did we use previously?
We have Used multiple other live chat before, which somehow shifted their attention from a live conversation to an”all in 1 company suite”. Their live chat still works, but metrics which are significant for us were eliminated. We have used those metrics for our yearly reports, and customer overviews, growth rates and much more. After we were in for four months those metrics vanished and were replaced by other metrics. We’ve got a leaderboard for our staff members, which we didn’t use because we’re searching for quality service and not quantity as well as the pricing appears to outperform the advantage. So our decision was apparent at the moment: we had to proceed.
We found 14 days history, 30 days History and unlimited history (for higher plans this is common), here the price scaling was interesting. All live chats we tried had this feature, some at higher price tagsothers together with a poorly executed search feature, therefore the background wasn’t available. With Crisp, the boundless history is already available with their first paid plan, and it not only ships with a reasonable price tag, but also their hunt works exceptionally well.
How many connections do we need?
We tried to answer that Question with another question”how many clients will chat with us” – and that was wrong – we made that mistake once. We can not limit on the connections we create because we really wish to earn contact with all of them. Unlimited contacts was what we were looking for (at a reasonable price tag). What we discovered were discussions with 100 active contacts for $0/month which was quite nice, we scaled up that a bit to 1,000 active contacts and the price tag switched from $0/m to ~$125/m or more (~$500/m). We have had that experience of price scaling for the majority of the solutions. As we did exactly the same contact metric test for Crisp we watched something different:
So at Crisp, you don’t scale by usage – which is enormous! They believe the same way we do at Storyblok, we don’t wish to restrict the consumer to the usage of this machine (eg. Content entrances or contacts), we would like to scale as their team scales. So at Crisp you choose a program and you can scale the numbers from 10 to 10.000 contacts (or more) with the exact same price tag.
Trigger events / messages
Automated triggers are used to Send a specific message on predefined events, eg. “a guest is on precisely the same site for more than 30 seconds”. Those triggers are a good method to help your viewers with questions they could have. We use it on our pricing page since from time to time there are open questions regarding our pricing, possibly something isn’t covered in the FAQ section. This component is available in all solutions we tested and largely available in the very first paid program.
Ability to send campaign emails
From Time to Time we send mails Utilizing our live chat. We think that it’s a good way to retarget our viewers because we should have the ability to send relevant content based on some metrics those live chats provide. In all honesty, we’re not sending many emails, because we also hate spam on the side. Therefore we like to send certain mails to particular target groups and again: we really like the execution in the Crisp client. It is simple and fulfilled our needs at a sensible price tag.
Amount of agents
The broker seats is kinda Interesting, it is something you can control. You could choose 1 accounts for the whole group (which is cheap with most options ), or you could go for a single seat for each team member. Since we like to get that personal approach to our customers the notion of using one account for the entire team was dropped immediately. We’ve started to compare the very first paid program against most of the high tier plans to observe the way the price scales . The highest prices we discovered were about ~$155/m per seat where the scope was somewhere from $15/m to this. We had a peek at Crisp again and found that their greatest bundle has unlimited agents chairs included. Also, their free plan allowed 2 representatives, which was great for analyzing. Live Chat Software Pricing
Everybody loves integrations. Integrations to Slack, Telegram, Zendesk, Bitbucket, or Jira – you name it. Most live chats offer integrations into the main stations. We do not actually utilize integrations that much, but the one we use the most is using Slack. Slack is the principal communication tool in our company, we utilize it on a daily basis and added the majority of our tools – so we focused on how they work and perform together with Slack. We tested some of these and most are actually working quite well. We found one that has huge delays when messaging from and to Slack that was a no-go for all of us. We reported that difficulty to them, but we don’t know if they changed it since we left six months ago. Together with Crisp the integration worked instantly, notifications arrived immediately and the entire set-up was completed in a couple of minutes.
“Crisp is the simplest way To communicate with your customers. From sales to customer service, Crisp is designed to keep your workflow easy. From live chat to email, Crisp offers a single channel to answer to your users using a simple team inbox where you are able to handle all your user inquiries.”
From our experience, Crisp actually Ships with all the focus on that chat experience for the customers. That is exactly what we were searching for as we evaluated other solutions.
This one is tricky. If you read The past few things you noticed that we contrasted the lower tier programs and attribute together with the maximum tier plans, some are economical at the start and be costly as you use them. After using Crisp for six months today, and changed from a competition because of that pricey”end” and those attribute we did not need but would have to cover. We are glad to say we believe we got the very best fit for us, maybe it will fit as well for you. We saw the listing of 8 aspects above is all you want to find your own best fit.
We made contact with unbelievable great people (thank You!) And businesses all around the globe. We could have had exactly the same experience with other live chats too, but the price tag combined with the attribute set Crisp does provide, we would and do recommend it to all of customers who are searching for a live discussion . We have upgraded to the Crisp endless plan some time ago, and are glad we made that decision. In case you have a query or wish to tell us about your adventure using Crisp along with other live discussions, feel free to drop us a comment below or send us a conversation or chat with us using Crisp! Live Chat Software Pricing