Introduction Live Chat Software
Provide Support is a Live Chat Service that can be implemented on sites and operated remotely as a third party customer. There are lots of customizable aspects of the tool, and having live chat available on your own website is a procedure which may be completed in a matter of minutes. As a personal favorite of the team at Flytonic, we’re pleased to examine and divide down the varied elements of Live Chat by ProvideSupport.com. Live Chat Software
The Live chat program is a great deal more involved than your normal customer. You will have the ability to see each of the visitors which are on your website at any given time, as well as their own IP address, their referral origin, their regional time, operating system and much more. While some of this information will be a whole lot more valuable than the remainder, it is going to help to keep you (or your designated chat operators) as educated on your visitors as possible if they are needing any assistance. They provide 10 days free trial, no credit card needed.
Once you install an account, You’re attracted to a website which looks somewhat old fashioned. It seems like it is packed with ads, but it’s just a site edition of ProvideSupport. If you wont let that disturb you too much, you may read the next steps which you ought to take, like customizing your chat messenger window, then add chat buttons for your mails, produce a set of predefined replies and a lot more.
Provide Support Benefits
In Provide Support you can Personalize your operator’s console along with your greeting message along with company’s logo. You can also add your operator’s picture so the chat looks more private. The live chat button on the site can be chosen from an present gallery, or you can upload your own image. The chat messenger can be customized with colour schemes and styles that match your website’s main theme.
If You Would like to match your Site’s style, you are able to personalize the conversation messenger with offered fashions and color schemes.
Real-time visitor monitoring
The real time visitor Feature permits you to view your visitor’s IP address, server name, referrer address, pages visited etc.. You can also find a world map and a spot from which a person writes to you.
Transfer chats between agents
Provide Support offers She capability to transfer ongoing chats involving representatives. Another representative can follow-up the case and answer within seconds. It is useful when an agent does not possess the knowledge to solve the case. Thanks to moving chats there’s no delay, which increases client satisfaction.
Spell checker with some Languages such as US, Canadian, Brazilian Portuguese, French, French, German, Italian, Spanish and many others is built into the Operator Console. It automatically checks your spelling while you’re typing your message in the Live Chat Operator Console and emphasize words that might be spelled incorrectly.
Additionally, it has a suggestion list. If you’re on the fly you spell something incorrectly in a live chat session, this spell checker will provide you a drop down box with a list of possible spellings and you can choose the best word. Live Chat Software
Provide Support Disadvantages
I am not an avid fan of The look of Provide Support port. I miss the personalization when it concerns the whole site. The picture on the main page is a Stock picture which provides you the impression that everything there does not have any character as well. The movie tutorial I saw felt automatic, like it was not the actual person talking.
I like brands with personalities. While the lack of personality might not have any impact on customer service on your website, it definitely discourages people like me from using this program.
Provide support offers 24 integrations. They integrate with Content Management and Shopping Cart Systems such as WordPress, Magento and Shopify and many others. I didn’t locate the integration using Google Analytics though.
When it comes to pricing, Provide Support offers”live chat packages for companies of any size.”
They let four Kinds of Payments, every month every 2 weeks, every six months and yearly. Paying annually is your ideal alternative or each the plans. They offer 3 plans — little company with 1 operator, Corporate plans with 3 operator and Enterprise with 10 operators. If you are interested in more operators, then you can check out the PDF file where they given prices per operator profile. It looks like this:
The verdict for Provide Support
With ProvideSupport you Can offer personalized service. A geographical presentation of real time visitor info gives you an insight into what customers are searching for. You’ve got tons of customization options that you may use in your chat.
If you’re not bothered by A little old expression of the program, you might discover there what you need to provide customer service to your customers.
Free Trial Period
Live Chat From Provide Support can be tried with no price for 30 days. All attributes (out of additional operators) can be retrieved with this free time trial period. Provide Support will not always harass you in the event that you do not take advantage of the supply, either, and billing going forward is very straightforward.
In our View, one of our favourite things about this service is how smooth and easy it’s to use together with this”no hassle” form of billing and service that’s provided. None of the writers at Flytonic have run into any issues using Live Chat from ProvideSupport.com and we could confidently recommend it to all of our users. If you’re on the fence about whether or not to employ a live chat option on your website, our best suggestion would be to provide this program a download, try it out for 30 days, and choose in the end of the free period if you would like to continue from that point. Live Chat Software