Why choose Crisp? Live Chat Software Rekomendacje
In this article I’ll cover our Experience with Crisp, the reason we changed, and the way it is possible to make the right decision for your business and startup too. You will understand how to compare live talks and that metrics might be significant for you also. Live Chat Software Rekomendacje
How was that selection made?
Looking at the market leaders With live chat feature out there, we found Crisp via Producthunt. After we have made a Spreadsheet with multiple live chat sellers, we defined the core feature and metrics we were looking for.
What did we use previously?
We’ve Used multiple other live chat before, which somehow shifted their attention from a live chat to an”all in one business suite”. Their live chat still functions, but metrics which are important for us were removed. We’ve used those metrics for our monthly reports, and customer overviews, growth rates and more. After we were in for four months those metrics disappeared and were replaced by other metrics. We have obtained a leaderboard for our team members, which we didn’t use because we’re searching for quality service and not quantity as well as the pricing seems to outperform the advantage. Our decision was apparent at that moment: we needed to proceed.
We found 14 days background, 30 days History and history (for greater plans that this is common), also here the price scaling was intriguing. All live talks we tried had this attribute, a few at higher price tagsothers together with a poorly implemented search feature, therefore the history wasn’t accessible. Together with Crisp, the unlimited history is currently available with their original paid program, and it not only ships with a fair price tag, but also their hunt works astoundingly well.
How many connections do we need?
We tried to answer that Question with another question”how many customers will chat with us” – and that was wrong – we made that mistake already once. We can’t limit on the contacts we create because we really want to make contact with all of them. Endless contacts was exactly what we were looking for (at a reasonable price label ). What we discovered were discussions with 100 active contacts for $0/month that was quite pleasant, we climbed up that a little to 1,000 active contacts along with the price tag shifted from $0/m to ~$125/m or more (~$500/m). We’ve had that experience of cost scaling for the majority of the solutions. As we did exactly the same contact metric evaluation for Crisp we watched something different:
So at Crisp, you do not scale by use – which is huge! They think the same way we do in Storyblokwe do not want to limit the consumer to the use of this system (eg. Content entries or contacts), we would like to scale because their staff scales. So at Crisp you select a program and you can scale the numbers from 10 to 10.000 contacts (or more) with the exact same price tag.
Trigger events / messages
Automated triggers are used to Send a particular message on predefined events, eg. “a guest is on precisely the exact same site for more than 30 seconds”. Those causes are a good way to help your viewers with queries they may have. We use it on our pricing page since from time to time there are open questions about our pricing, maybe something is not covered in the FAQ section. This part can be found in all solutions we analyzed and mainly available in the very first paid program.
Possibility to send campaign messages
From Time to Time we send emails Using our live chat. We think that it’s a good way to retarget our audience because we ought to be able to send relevant content based on some metrics those live chats provide. In all honesty, we’re not sending many emails, because we hate spam on the side. So we like to send specific emails to specific target groups and : we really enjoy the execution in the Crisp customer. It is straightforward and satisfied our needs at a reasonable price tag.
Amount of brokers
The agent seats is kinda Intriguing, it’s something that you can control. You could choose one account for the whole team (which can be cheap with most options ), or you might go for a single seat for every team member. Since we like to have that personal approach to our clients the notion of using one accounts for the whole team was dropped immediately. We’ve started to compare the very first paid program contrary to most of the high tier programs to see how the cost scales again. The greatest prices we discovered were approximately ~$155/m per chair where the range was somewhere from $15/m to that. We had a look at Crisp again and found that their highest bundle has unlimited agents chairs included. Also, their free plan permitted 2 agents, which was great for analyzing. Live Chat Software Rekomendacje
Everybody loves integrations. Integrations into Slack, Telegram, Zendesk, Bitbucket, or Jira – you name it. Most live chats offer integrations to the key channels. We do not really utilize integrations that much, but the one we use the maximum is with Slack. Slack is the principal communication tool in our business, we utilize it on a daily basis and added the majority of our tools already – so we concentrated on how they operate and perform together with Slack. We tested some of them and many are actually working very well. We found one which has enormous delays when messaging from and also to Slack which was a no-go for us. We reported that issue to these, but we do not know if they changed it because we left six months ago. Together with Crisp the integration worked immediately, notifications came immediately and the entire setup was completed in a few minutes.
“Crisp is the simplest way To speak with your clients. From sales to customer service, Crisp is designed to maintain your workflow easy. From live chat to email, Crisp provides one channel to answer to your users using a simple team inbox where you can manage all your user queries.”
From our experience, Crisp actually Ships with all the attention on such chat experience for the clients. That is precisely what we were looking for since we evaluated other solutions.
This one is tricky. If you browse The last few points you noticed that we compared the lower grade plans and attribute together with the highest tier plans, some are cheap at the start and be expensive as you use them. After using Crisp for six months now, and switched from a competition because of the pricey”ending” and those feature we didn’t need but might have to pay for. We are pleased to say that we think we have the best fit for us, perhaps it will fit as well for you. We found that the list of 8 facets above is all you want to locate your best fit.
We made contact with unbelievable Fantastic people (thank You!) And companies all over the globe. We could have had the exact same experience with other live chats too, but the price tag combined with the attribute set Crisp does offer, we’d and already do recommend it to all of clients that are searching for a live chat . We have upgraded to the Crisp unlimited plan a while ago, and are thankful we made that decision. In case you have a query or wish to tell us about your adventure using Crisp along with other live chats, feel free to drop us a comment below or send us a tweet or chat with us using Crisp! Live Chat Software Rekomendacje