Why Select Crisp? Live Chat Software Reviews
In this article I’ll cover our Expertise with Crisp, why we changed, and the way you can make the perfect choice for your company and startup too. You may know how to compare live talks and that metrics might be important for you too. Live Chat Software Reviews
How was that choice made?
Looking at the market leaders With live chat feature out there, we also found Crisp via Producthunt. After we have created a Spreadsheet with multiple live chat sellers, we defined the core attribute and metrics we were looking for.
What did we use before?
We’ve Used multiple other live chat before, which shifted their attention from a live chat to an”all in one company suite”. Their live chat still functions, but metrics which are important for us were removed. We have used those metrics for our yearly reports, and customer overviews, growth rates and much more. After we were in for four months those metrics disappeared and were replaced by other metrics. We have got a leaderboard for our staff members, which we did not use because we’re looking for quality support rather than quantity and the pricing appears to outperform the benefit. So our choice was apparent at that moment: we needed to proceed.
We found 14 days background, 30 days History and unlimited history (for greater plans this is common), also here the cost scaling was intriguing. All live chats we attempted had this attribute, some at higher price tags, others together with a poorly executed search feature, therefore the history wasn’t available. Together with Crisp, the boundless history is currently available with their original paid program, and it not only ships with a reasonable price tag, also their hunt works astoundingly well.
How many connections do we want?
First, we attempted to answer that Question with another question”how many customers will chat with us?” – and that has been incorrect – we made that mistake once. We can not limit on the connections we make because we really wish to earn contact with all of them. Unlimited contacts was exactly what we were looking for (in an affordable price tag). What we found were discussions with 100 active contacts for $0/month that was quite pleasant, we climbed that up a little to 1,000 active contacts and the price tag shifted from $0/m to ~$125/m or more (~$500/m). We have had that experience of price scaling for the majority of the solutions. As we did the same contact metric evaluation for Crisp we saw something different:
So at Crisp, you do not scale by use – which is enormous! They believe the identical way we do in Storyblok, we don’t want to restrict the user to the usage of the machine (eg. Content entries or entries ), we want to scale as their team scales. So at Crisp you select a plan and you can scale the amounts from 10 to 10.000 contacts (or more) with the exact same price tag.
Trigger events / messages
Automated triggers are Utilized to Send a particular message on predefined events, eg. “a guest is on the exact same site for over 30 seconds”. Those causes are a good way to help your audience with questions they could have. We use it on our pricing page since from time to time there are open questions about our pricing, maybe something is not covered in the FAQ section. This component can be found in all options we tested and mainly available in the first paid plan.
Ability to send campaign messages
From Time to Time we send mails Using our live chat. We think that it’s a good way to retarget our audience because we ought to be able to send relevant content based on some metrics people live chats provide. In all honesty, we’re not sending many emails, because we also hate spam on our side. Therefore we like to send specific emails to particular target groups and : we really like the execution in the Crisp client. It is simple and satisfied our needs at a sensible price tag.
Number of agents
The agent seats is rather Interesting, it’s something that you can control. You could choose 1 accounts for the whole group (which is cheap with the majority of solutions), or you might go for one chair for every team member. Since we like to get that personal approach to our clients the notion of using one account for the entire group was dropped immediately. We have begun to compare the very first paid plan contrary to the majority of the high tier plans to observe the way the price scales . The greatest prices we discovered were about ~$155/m per chair where the scope was somewhere from $15/m to that. We had a peek at Crisp again and found that their greatest bundle has unlimited agents chairs included. Also, their free strategy permitted 2 representatives, which was great for testing. Live Chat Software Reviews
Everybody enjoys integrations. Integrations to Slack, Telegram, Zendesk, Bitbucket, or Jira – you name it. Most live chats offer integrations to the main channels. We don’t actually utilize integrations that much, but the one we use the most is with Slack. Slack is the main communication tool in our company, we utilize it on a daily basis and included most of our tools already – so we concentrated on how they operate and function together with Slack. We tested some of these and most are actually working quite well. We found one that has huge delays when messaging from and to Slack that was a no-go for all of us. We reported that difficulty to these, but we do not know if they changed it because we left six months ago. Together with Crisp the integration worked instantly, notifications came immediately and the whole set-up was completed in a couple of minutes.
What is Crisp?
“Crisp is the simplest way To communicate with your clients. From sales to customer service, Crisp is designed to keep your workflow easy. From live chat to email, Crisp offers one channel to reply to your users employing a simple team inbox where you can manage all your user queries.”
From our experience, Crisp really Ships with the focus on that chat experience for the customers. Which is exactly what we were looking for as we evaluated other solutions.
This one is tricky. If you browse The last few points you saw that we compared the lower tier programs and feature together with the maximum tier plans, some are cheap at the beginning and become expensive as you use them. After using Crisp for six months now, and changed from a competition because of the pricey”ending” and those feature we did not need but might have to pay for. We’re glad to say we believe we got the very best match for us, perhaps it will fit as nicely for you. We saw the list of 8 facets above is all you need to locate your own best match.
We made contact with incredible great people (thank You!) And businesses all over the world. We might have had exactly the same experience with other live discussions as well, but the price combined with the attribute set Crisp does offer, we’d and already do recommend it to all of customers who are looking for a live discussion . We’ve updated to the Crisp endless plan some time ago, and are glad we made that choice. In case you’ve got a query or want to inform us about your adventure using Crisp and other live discussions, feel free to drop us a comment below or send us a tweet or talk to us using Crisp! Live Chat Software Reviews