Overview Live Chat Software Reviews
Provide Support is a Live Chat Service that may be implemented on sites and operated remotely as a third party customer. There are lots of customizable aspects of this particular tool, and having live chat available on your website is a process which can be finished in a couple of minutes. As a personal favorite of the staff at Flytonic, we are pleased to review and divide down the varied elements of Live Chat by ProvideSupport.com. Live Chat Software Reviews
The Live chat app itself is much more involved than your average customer. You will have the ability to see each of the visitors that are on your site at any given time, as well as their IP address, their own referral origin, their local time, operating system and a whole lot more. Though some of this info is going to be much more valuable than the remainder, it will help to keep you (or your designated chat operators) as educated on your customers as possible should they be in need of any assistance. They offer 10 days free trial, no credit card required.
After you set up an account, You’re brought to a site which seems somewhat old fashioned. It looks like it is packed with advertisements, but it’s only a site version of ProvideSupport. If you wont let this bother you too much, you can read the next steps that you ought to take, like customizing your conversation messenger window, add chat buttons for your emails, create a set of predefined replies and a lot more.
Provide Support Advantages
In Provide Support you can Customize your operator’s console along with your greeting message and company’s logo. It is also possible to add your operator’s image so the chat looks more personal. The live chat button on the website can be either chosen from an present gallery, or you can upload your own image. The chat messenger could be customized with color schemes and styles that match your site’s most important theme.
If You Would like to match your Website’s style, you are able to customize the chat messenger with offered fashions and color schemes.
Real-time visitor tracking
The real time visitor Feature permits you to look at your customer’s IP address, host name, referrer address, pages visited etc.. You can also see a world map and a place from which a user writes to you.
Transfer chats between agents
Provide Support offers She ability to move ongoing discussions involving agents. The other representative can follow-up the situation and reply within minutes. It’s useful when an agent does not have the knowledge to solve the instance. Thanks to moving chats there’s no delay, which increases customer satisfaction.
Spell checker with a few Languages like US, Canadian, Brazilian Portuguese, French, French, Italian, German, Spanish and several others is built in the Operator Console. It automatically checks your spelling while you’re typing your message from the Live Chat Operator Console and highlight words that might be spelled incorrectly.
It also has a proposal list. If you are on the fly you spell something incorrectly at a live chat session, this spell checker will provide you a drop down box with a list of possible spellings and you’re able to pick the right word. Live Chat Software Reviews
Provide Support Disadvantages
I’m not an avid fan of The appearance of Provide Support port. I miss the personalization when it concerns the whole website. The image on the main page is a Stock image which provides you the belief that everything there does not have any character as well. The movie tutorial I saw felt automatic, like it wasn’t the actual person speaking.
I like brands with personalities. While the lack of personality might have no effect on customer support on your website, it certainly discourages people like me from using this software.
Provide support offers 24 integrations. They incorporate with Content Management and Shopping Cart Systems such as WordPress, Magento and Shopify and Lots of others. I didn’t locate the integration using Google Analytics though.
When it comes to pricing, Provide Support offers”live chat packages for companies of any size.”
They let four types of Payments, every month every two weeks, every six months and annually. Paying annually is your ideal option or all of the plans. They provide 3 plans — little business using 1 operator, company plans with 3 operator and Enterprise with 10 operators. If you are interested in more operators, then you can check out the PDF file where they given prices per operator profile. It looks like this:
The verdict for Provide Support
With ProvideSupport you Can provide personalized support. A geographical presentation of real time visitor info gives you an insight in what clients are searching for. You have a lot of customization options that you may use in your chat.
If you are not bothered by A little old look of the program, you may discover there what you want to provide customer support to your clients.
Free Trial Option
Live Chat From Provide Support can be attempted with no price for 30 days. All attributes (outside of further operators) can be retrieved with this free time trial period. Provide Support won’t always harass you if you do not take advantage of the offer, possibly, and billing going forward is quite straightforward.
In our Opinion, one of our favorite things about this service is how smooth and easy it is to use together with the”no hassle” form of charging and service that’s provided. Not one of the authors at Flytonic have personally run into any issues using Live Chat from ProvideSupport.com and we could confidently recommend it to all our users. If you are on the fence about whether or not to employ a live chat solution on your website, our very best suggestion is to give this app a download, check it out for 30 days, and decide at the end of the free period whether you’d like to keep from that point. Live Chat Software Reviews