Background Live Chat Software Reviews
There is no motive live chat shouldn’t be simple. Live Chat Software Reviews
It’s all about connecting with your customers and providing them the very best solution in a reasonable amount of time.
Nevertheless, many live chat extensions for online stores offer you a much too intimidating interface with tools that are overkill for such a rudimentary support medium.
Pure Chat has another strategy.
Pure Chat is a live chat program that helps small businesses deliver instant replies and convert more leads.
You are not going to locate anything mad with this particular tool, but that’s the glory of this. The pricing is simple. The features are easy, and the total interface makes it rather easy to communicate with clients who want answers fast.
So let’s have a deeper look into the live chat system to understand who it’s best for and which of those features are most impressive.
Pure Chat is a live chat program which lets users communicate with their clients directly on their site. Its attributes include unlimited agents, unlimited chats, complete chat background, widget personalization, and much more. We compiled Pure Chat user testimonials from around the web and decided that it’s generally positive evaluations. We also shared its own accessible pricing choices.
Summary of User Reviews
What PureChat does well:
Users that gave Pure Chat a favorable review said that the app is simple to set up and navigate due to its user-friendly interface. They also enjoy how the tab switches to a email form when all the operators are offline.
What Pure Chat Doesn’t do well:
Users that gave Pure Chat a negative review stated that the program can be slow at times, causing delays in customer communications. They also complained about frequent disconnections, particularly on mobile.
Most Useful Favorable User Review
A user who left a favorable review of Chat on G2 Crowd stated that they were in a position to convince customers to commit to a buy within minutes of communication via the program. He also likes how the tool supplies them with a means to answer customers’ questions quickly and promote their goods without the use of mobile calls.
Most Helpful Unfavorable User Review
An individual who left a negative review of Chat on Capterra whined about becoming timed out with notifications. He explained that making it hard to maintain agents who’ve retail responsibilities on chat during high traffic hours causing them to lose potential business. He also suggested adding an on-screen prompt that reminds them whenever they’ve been logged off.
Starting conversations at the right time depends on how well you can track your traffic. By way of example, if you are sitting on the Pure Chat backend you’ve got the ability to view which users are surfing your website in real time. So if somebody is looking at a pair of shoes you sell on your site, you understand precisely what to start talking about, and you have the tools for creating canned responses for specific parts of your site. Live Chat Software Reviews
The obvious start to this particular review is the true chat interface. Does it feel usable for both novices and advanced users?
Everything starts by revealing a chat box into the new visitor. If they’ve been to your website before, the representative on the backend sees each of the customer information and interactions that have occurred before. It functions exactly like an instant messenger, (in which the chats come in real time ), but in addition, it lets you see previous transcripts and reps have spoken to a client in the past.”
Notifications are delivered to you when a conversation comes in, and you can schedule when you are available for chatting so that customers know when you’re online.
Implementing a chat box on your site only takes a fast copy and paste of some code or using the Shopify, Weebly and WordPress plugins. After that you have the capability to personalize what the conversation box appears like prior to, during and following the conversation. Feel free to modify around colours, set triggers for when the chat box pops open and configure the types that you want people to fill out before talking to you.
You’ve got the opportunity to decide on the default option stylings (which can be fine,) but the design tools are easy enough for beginners and powerful enough for more advanced users.
The two iOS and Android programs are offered for people who’d like to manage live chats while on the go. For example, if you need to leave the workplace but still wish to give the best support out there, you won’t have to worry about it using a mobile app.
Pretty much all of the features you would find on the regular dashboard are taken over to the cellular apps. You’ve got settings for actually executing the chats, along with setting your accessibility, managing transcripts and much more. This gives you a little boost of confidence as it isn’t important where you are when viewing who’s on your website in real time. Your customer support is constantly managed, as it functions like texting from the cell phone.
The coverage is one of the strongest sections of Chat, because it not only provides you the performance for exporting accounts, but it supplies beautiful graphs and imagery for seeing chat metrics with time. You can monitor your client satisfaction to make decisions about your employees or to determine which particular clients you might be spending too much time .
Pure Chat Customer Service
The Pure Chat service outlets are a lot more impressive than a number of the other solutions you’ll discover for live chat. For instance, a blog is supplied for studying about updates and suggestions, while the Guides page is filled with information about how best to sell online, how to handle rude customers, how to obtain more live chats and more.
The FAQ page offers you a good idea of what other people are talking about using PureChat, while the principal Support page is a knowledge base with documentation for both installations, integrations, chat boxes and much more. I didn’t find any service modules for calling in or emailing, so it seems as if you are going to have to complete the majority of the research yourself.
A conversation box is provided on the dashboard, so quick interactions together with the service team are potential and they also offer email support in-app and on the web site for many programs. Live Chat Software Reviews
Pure Chat doesn’t have a free trial. However, you do not need one at all, because the provider offers a solid free plan that you can continue to use for as long as you would like. The paid plans are reasonably priced as well, along with the monthly obligations bring along a wide set of characteristics you don’t get together with the free bundle.
Let us take a look at what plans you can choose from:
Free — For $0 you receive support for one user, one site, boundless chats each month, a 1 day chat history and native cellular programs.
Starter — For $20 a month you receive support for two consumers, two websites, unlimited chats each month, per 30 day chat history, native cellular programs, reports, visitor monitoring, SMS alarms and integrations.
Business — For $50 a month you receive everything from the previous plan and support for five users, three sites and 90 days of chat history.
Growing — For $100 a month you get everything from the previous plan and service for ten consumers, five websites, an infinite chat history and also the ability to remove the Chat branding.
We enjoy the Free plan for individuals simply testing out the system, but the true operation comes into play when you opt for the Starter Plan. The only criticism I have is that you need to get all of the way up into the $100 per month plan to eliminate branding.
Helpful Live Chat Software Resources
Best Live Chat Software 2017: Zendesk vs LiveChat vs Pure Chat — We took a closer look at three of the top and up-and-coming live chat software to small companies and reviewed their attributes and pricing. Read this guide to know our recommendations.
7 Ways Live Chat will be able to help you Achieve First Contact Settlement — Addressing a customer’s concern at the very first point of contact is a key performance indicator. Check out this guide to learn more about how using a live chat software can enhance your customer support and grow your customer base.
Free Small Business Software: 37 Tools For bettering Your Business — There are a great deal of free tools which can assist you in keeping expenses down. In this article, we discuss with you a few responses from small business owners using these tools to produce their business processes easier for free.
Pure Chat FAQ
Can Pure Chat possess a free trial?
Yes. Interested users are eligible for a 7-day free trial.
Can I request a refund if I’m not satisfied with PureChat PRO?
Yes. Pure Chat includes a 30-day money-back guarantee for clients that aren’t satisfied with their services. Read the following instructions to learn the cancelation terms along with other specifics.
Can agents utilize mobile devices to reply to clients?
Yes. Pure Chat provides apps for both iOS and Android to allow agents to react to customers’ inquiries from anyplace.
Popular Software Connections
When choosing a live chat software, it’s important that the program integrates with other software your company is currently using. Here is a list of some of Pure Chat’s favorite integrations:
Who Should Use PureChat?
Anyone having an ecommerce shop could benefit from such an easy-to-use conversation box tool such as Pure Chat. It all depends on the pricing strategy you pick. The Free Plan is great for testing and tiny operations with only a couple of products and a single rep. The Starter Plan is most likely the most common, while the Growth Plan gets up there for companies with big aid groups. Live Chat Software Reviews