Why choose Crisp? Live Chat Software Sa
In this article I’ll cover our Expertise with Crisp, the reason we changed, and how it is possible to make the perfect decision for your company and startup too. You will know how to compare live chats and which metrics could be important for you too. Live Chat Software Sa
How was that choice made?
Taking a Look at the market leaders With live chat feature on the market, we also found Crisp via Producthunt. After we’ve made a Spreadsheet with multiple live chat sellers, we identified that the core attribute and metrics we were looking for.
What did we use before?
We have Used several other live chat earlier, which somehow shifted their attention from a live conversation to a”all in one business suite”. Their live chat still functions, but metrics that are important for us were eliminated. We’ve used those metrics for our monthly reports, and client overviews, growth rates and more. After we were in for four weeks those metrics disappeared and were replaced with other metrics. We’ve obtained a leaderboard for our team members, which we did not use because we are looking for quality support and not quantity and the pricing seems to outperform the advantage. So our choice was apparent at the moment: we needed to move on.
We found 14 days history, 30 days History and history (for higher plans that this is common), here the price scaling was intriguing. All live talks we attempted had that feature, some at higher price tagsothers together with a badly executed search feature, and so the history was not available. With Crisp, the unlimited history is already available with their first paid plan, and it not only ships with a reasonable price tag, but also their search works exceptionally well.
How many connections do we want?
We attempted to answer that Question with another question”how many clients will chat with us?” – and that has been incorrect – we made that mistake already once. We can not limit on the contacts we create because we actually want to earn contact with them all. Endless contacts was exactly what we were looking for (in a reasonable price tag). What we found were discussions with 100 active contacts for $0/month that was quite pleasant, we scaled that up a little to 1,000 active contacts and the price tag shifted from $0/m to ~$125/m or more (~$500/m). We’ve had that experience of price scaling for most of the solutions. As we did the same contact metric test for Crisp we watched something different:
So at Crisp, you do not scale by usage – which is huge! They believe the identical way we do in Storyblokwe do not want to limit the user to the usage of this machine (eg. Content entrances or entries ), we would like to scale because their team scales. So at Crisp you choose a plan and you may scale the amounts from 10 to 10.000 contacts (or more) with the exact same price tag.
Trigger events / communications
Automated triggers are Utilized to Send a specific message on predefined events, eg. “a guest is on precisely the exact same site for more than 30 seconds”. Those triggers are a good way to help your viewers with queries they could have. We use it on our pricing page since from time to time there are open questions regarding our pricing, maybe something isn’t covered in the FAQ section. This component is available in most options we analyzed and mainly available in the very first paid plan.
Ability to send campaign emails
From time to time we send mails Utilizing our live chat. We think it’s a good way to retarget our audience because we should have the ability to send relevant content according to some metrics people live chats provide. To be honest, we’re not sending many emails, because we also hate spam on the side. So we want to send certain emails to specific target groups and again: we really like the execution in the Crisp customer. It’s straightforward and fulfilled our needs at a sensible price tag.
Amount of brokers
The agent chairs is rather Interesting, it is something that you can control. You could choose one accounts for the entire team (which is cheap with most options ), or you could go for a single seat for each team member. Since we like to have this personal approach to our clients the idea of using one account for the whole group was dropped immediately. We have started to compare the very first paid plan contrary to most of the high tier plans to see the way the price scales . The greatest costs we found were approximately ~$155/m per seat where the range was somewhere from $15/m to that. We had a peek at Crisp again and saw that their highest bundle has unlimited agents chairs included. Also, their free strategy allowed 2 agents, which was great for testing. Live Chat Software Sa
Everybody loves integrations. Integrations into Slack, Telegram, Zendesk, Bitbucket, or Jira – you name it. Most live chats provide integrations to the key stations. We don’t actually utilize integrations that much, but the one we use the maximum is using Slack. Slack is the principal communication tool in our company, we use it on a daily basis and included the majority of our resources already – so we focused on how they work and function together with Slack. We tested some of these and most are actually working quite well. We found one that has huge delays when messaging from and also to Slack that was a no-go for us. We reported that issue to these, but we do not know if they changed it since we left six months ago. Together with Crisp the integration worked immediately, notifications arrived immediately and the whole set-up was done in a few minutes.
What is Crisp?
“Crisp is the simplest way To communicate with your clients. From sales to customer service, Crisp is designed to maintain your workflow easy. From live chat to email, Crisp offers one channel to answer to your users using a very simple team inbox where you can handle all of your user queries.”
From our experience, Crisp really Ships with all the attention on such chat experience for your customers. That is precisely what we were looking for as we evaluated other alternatives.
This one is tricky. If you read The last few things you noticed that we compared the lower grade programs and feature with the highest tier programs, some are cheap at the beginning and become expensive as you use them. After using Crisp for six months today, and switched from a competitor because of that pricey”ending” and those attribute we did not need but might need to cover. We’re glad to say that we believe we have the very best match for us, perhaps it will fit as nicely for you. We saw that the list of 8 facets above is all you need to locate your own best match.
We made contact with unbelievable great people (thank You!) And businesses all around the globe. We might have had the exact same experience with other live chats as well, but the price tag combined with the feature set Crisp does offer, we would and already do recommend it to all customers who are searching for a live discussion . We’ve updated to the Crisp endless plan some time ago, and are thankful that we made that choice. If you’ve got a question or wish to tell us about your experience using Crisp and other live chats, feel free to drop us a comment below or send a conversation or talk to us with Crisp! Live Chat Software Sa