Why choose Crisp? Live Chat Software Salesforce
In this article I’ll cover our Expertise with Crisp, the reason we changed, and how you can make the right choice for your business and startup as well. You may know how to compare live chats and which metrics might be important for you also. Live Chat Software Salesforce
How was that selection made?
Looking at the market leaders With live chat feature out there, we found Crisp through Producthunt. After we’ve made a Spreadsheet with multiple live chat vendors, we identified that the core feature and metrics we were looking for.
What did we use previously?
We have Used multiple other live chat earlier, which somehow shifted their focus from a live chat to a”all in 1 company suite”. Their live chat still works, but metrics that are significant for us were removed. We’ve used those metrics for our yearly reports, and customer overviews, growth rates and much more. After we were in for four weeks those metrics disappeared and were replaced by other metrics. We have got a leaderboard for our staff members, which we didn’t use because we’re looking for quality service rather than quantity as well as the pricing appears to outperform the benefit. So our choice was clear at the moment: we needed to proceed.
We found 14 times history, 30 days History and unlimited history (for higher plans that this is common), also here the price scaling was intriguing. All live chats we attempted had that feature, a few at higher price tagsothers combined with a badly implemented search feature, and so the history was not accessible. Together with Crisp, the boundless history is already available with their first paid plan, and it not only ships with a reasonable price tag, also their search works exceptionally well.
How many contacts do we want?
We attempted to answer that Question with another question”how many customers will chat with us?” – and that was wrong – we made that mistake already once. We can not limit on the contacts we create because we actually wish to earn contact with all of them. Unlimited contacts was what we were looking for (in an affordable price tag). What we discovered were chats with 100 active contacts for $0/month which was quite nice, we scaled up that a little to 1,000 active contacts along with the price tag shifted from $0/m to ~$125/m or even more (~$500/m). We’ve had that experience of cost scaling for most of the solutions. As we did the same contact metric test for Crisp we watched something different:
So at Crisp, you don’t scale by use – that is huge! They believe the same way we do in Storyblok, we do not want to limit the consumer to the use of this system (eg. Content entrances or entries ), we would like to scale as their staff scales. So at Crisp you choose a program and you can scale the amounts from 10 to 10.000 contacts (or much more ) with the same price tag.
Trigger events / communications
Automated triggers are used to Send a specific message on predefined events, eg. “a visitor is on the exact same website for more than 30 seconds”. Those causes are a good way to help your audience with questions they may have. We use it on our pricing page because from time to time there are open questions about our pricing, possibly something is not covered in the FAQ section. This part can be found in most options we tested and mainly available in the first paid program.
Possibility to send campaign messages
From Time to Time we send mails Utilizing our live chat. We think that it’s a good way to retarget our viewers because we should have the ability to send relevant content according to some metrics those live talks offer. To be honest, we are not sending many emails, because we also hate spam on the side. So we want to send specific mails to specific target groups and again: we really like the execution in the Crisp customer. It is straightforward and fulfilled our needs at a reasonable price tag.
Amount of agents
The broker chairs is rather Interesting, it is something you can control. You could choose one account for the whole team (which can be cheap with most solutions), or you might go for one seat for every team member. Since we want to have that personal approach to our clients the notion of using one account for the whole team was dropped immediately. We have begun to compare the first paid program contrary to most of the high tier programs to see how the price scales again. The highest prices we found were approximately ~$155/m per chair where the scope was somewhere from $15/m to this. We had a peek at Crisp again and saw that their highest bundle has unlimited agents seats included. Also, their free strategy allowed 2 representatives, which was excellent for testing. Live Chat Software Salesforce
Everybody loves integrations. Integrations into Slack, Telegram, Zendesk, Bitbucket, or Jira – you name it. Most live chats provide integrations to the key stations. We do not really use integrations that much, but the one we use the maximum is with Slack. Slack is the main communication tool in our business, we utilize it on a daily basis and included the majority of our resources – so we focused on how they work and perform with Slack. We tested some of them and many are actually working quite well. We found one that has enormous delays when messaging from and to Slack that was a no-go for us. We reported that issue to them, but we do not know if they changed it because we left six months ago. Together with Crisp the integration worked immediately, notifications came immediately and the entire setup was done in a few minutes.
What is Crisp?
“Crisp is the simplest way To speak with your clients. From sales to customer service, Crisp is designed to keep your workflow simple. From live chat to email, Crisp provides a single station to answer to your users using a very simple team inbox where you are able to manage all your user inquiries.”
From our experience, Crisp actually Ships with all the attention on that chat experience for the customers. That is exactly what we were looking for since we evaluated other solutions.
This one is tricky. If you browse The last few things you saw that we contrasted the lower tier plans and feature together with the highest tier programs, some are cheap at the start and become costly as you use them. After using Crisp for six months today, and changed from a competition because of that expensive”ending” and those attribute we didn’t need but would need to cover. We are pleased to state we believe we got the very best fit for us, maybe it will fit as well for you. We found that the listing of 8 aspects above is all you need to locate your best match.
We made contact with incredible great people (thank You!) And companies all over the globe. We could have had the same experience with other live discussions too, but the price combined with the feature set Crisp does offer, we’d and do recommend it to all clients who are looking for a live discussion . We have upgraded to the Crisp endless plan some time ago, and are glad we made that choice. If you have a query or want to inform us about your adventure using Crisp and other live discussions, feel free to drop us a comment below or send a tweet or chat with us using Crisp! Live Chat Software Salesforce