Why Select Crisp? Live Chat Software Security
In this article I’ll cover our Expertise with Crisp, the reason we changed, and the way it is possible to make the right decision for your business and startup too. You may know how to compare live chats and which metrics might be important for you too. Live Chat Software Security
How was that decision made?
Taking a Look at the market leaders With live chat feature out there, we also found Crisp via Producthunt. After we’ve made a Spreadsheet with multiple live chat sellers, we defined the core attribute and metrics we were looking for.
What did we use previously?
We have Used multiple other live chat before, which shifted their focus from a live chat to a”all in one company suite”. Their live chat still functions, but metrics which are significant for us were removed. We have used those metrics for our monthly reports, and client overviews, growth rates and more. After we had been in for four weeks those metrics disappeared and were replaced with other metrics. We’ve got a leaderboard for our team members, which we did not use because we’re searching for quality support and not quantity and the pricing seems to outperform the advantage. Our choice was apparent at the moment: we needed to proceed.
We found 14 times background, 30 days History and history (for greater plans this is common), also here the cost scaling was intriguing. All live talks we attempted had that attribute, some at higher price tags, others combined with a poorly executed search feature, and so the background was not accessible. Together with Crisp, the boundless history is currently available with their first paid plan, and it not only ships with a reasonable price tag, also their hunt works exceptionally well.
How many connections do we want?
We tried to answer that Question with another question”how many customers will talk with us” – and that was incorrect – we made that mistake already once. We can not limit on the connections we create because we really want to earn contact with all of them. Endless contacts was what we were looking for (at a reasonable price label ). What we found were chats with 100 active contacts for $0/month that was quite pleasant, we climbed that up a little to 1,000 active contacts along with the price tag switched from $0/m to ~$125/m or even more (~$500/m). We’ve had that experience of price scaling for the majority of the solutions. As we did the Exact Same contact metric test for Crisp we watched something different:
So at Crisp, you don’t scale by use – that is enormous! They think the same way we do in Storyblok, we don’t want to limit the user to the usage of this machine (eg. Content entrances or contacts), we want to scale because their staff scales. So at Crisp you select a program and you may scale the amounts from 10 to 10.000 contacts (or much more ) with the exact same price tag.
Trigger events / communications
Automated triggers are Utilized to Send a specific message on predefined events, eg. “a visitor is on precisely the same website for over 30 seconds”. Those triggers are a good way to help your audience with questions they may have. We use it on our pricing page because from time to time there are open questions about our pricing, possibly something isn’t covered in the FAQ section. This component can be found in most solutions we analyzed and largely available in the first paid plan.
Ability to send campaign messages
From time to time we send emails Utilizing our live chat. We think that it’s a good way to retarget our audience because we ought to be able to send relevant content according to some metrics those live talks offer. In all honesty, we’re not sending many mails, because we also hate spam on the side. So we like to send certain mails to specific target groups and : we really enjoy the implementation in the Crisp client. It is straightforward and satisfied our needs at a sensible price tag.
Amount of brokers
The agent chairs is kinda Interesting, it’s something that you can control. You could choose one accounts for the entire team (which can be cheap with the majority of options ), or you could go for one chair for every team member. Since we like to have this personal approach to our customers the idea of using one accounts for the entire team was dropped instantly. We have started to compare the very first paid plan contrary to the majority of the high tier plans to see how the cost scales again. The highest prices we found were approximately ~$155/m per chair where the scope was somewhere from $15/m to that. We had a peek at Crisp again and saw their greatest package has unlimited agents seats included. Additionally, their free plan allowed 2 agents, which was excellent for testing. Live Chat Software Security
Everybody enjoys integrations. Integrations into Slack, Telegram, Zendesk, Bitbucket, or Jira – you name it. Most live chats offer integrations into the key stations. We don’t actually utilize integrations that much, but the one we use the maximum is using Slack. Slack is the main communication tool in our company, we use it on a daily basis and included most of our resources already – so we focused on how they operate and perform with Slack. We analyzed some of these and most are actually working quite well. We found one that has huge delays when messaging from and also to Slack which was a no-go for all of us. We reported that issue to them, but we do not know whether they changed it because we left six months ago. With Crisp the integration worked immediately, notifications arrived immediately and the whole set-up was done in a few minutes.
“Crisp is the simplest way To speak with your customers. From sales to customer support, Crisp is made to keep your workflow simple. From live chat to email, Crisp provides one station to reply to your users employing a very simple team inbox where you are able to manage all your user queries.”
From our experience, Crisp actually Ships with the focus on such chat experience for your customers. That is exactly what we were searching for since we evaluated other solutions.
This one is tricky. If you browse The past few things you noticed that we compared the lower tier programs and attribute with the maximum tier programs, some are cheap at the start and be costly as you use them. After using Crisp for six months today, and switched from a competitor because of that expensive”end” and those feature we did not need but might have to cover. We are glad to say that we believe we got the best fit for us, maybe it will fit as well for you. We saw the listing of 8 aspects above is all you need to find your own best fit.
We made contact with unbelievable great people (thank You!) And companies all over the world. We might have had the same experience with other live discussions too, but the price combined with the attribute set Crisp does offer, we’d and do recommend it to all of customers that are searching for a live discussion themselves. We’ve upgraded to the Crisp endless plan a while ago, and are glad we made that choice. In case you’ve got a question or want to inform us about your adventure using Crisp and other live chats, feel free to drop us a comment below or send a conversation or talk to us with Crisp! Live Chat Software Security