Why Select Crisp? Live Chat Software Service Software
In this article I’ll cover our Expertise with Crisp, why we changed, and how you can make the right choice for your business and startup too. You will understand how to compare live talks and that metrics might be significant for you also. Live Chat Software Service Software
How was that decision made?
Looking at the market leaders With live chat feature out there, we also found Crisp through Producthunt. After we’ve made a Spreadsheet with numerous live chat sellers, we identified that the core attribute and metrics we were looking for.
What did we use before?
We’ve Used multiple other live chat earlier, which shifted their attention from a live conversation to an”all in 1 business suite”. Their live chat still functions, but metrics which are significant for us were eliminated. We have used those metrics for our yearly reports, and customer overviews, growth rates and more. After we had been in for four weeks those metrics disappeared and were replaced by other metrics. We’ve got a leaderboard for our team members, which we did not use because we are searching for quality service rather than quantity as well as the pricing appears to outperform the advantage. So our choice was apparent at that moment: we needed to move on.
We found 14 days background, 30 days History and history (for higher plans this is common), also here the cost scaling was intriguing. All live talks we attempted had this feature, some at higher price tagsothers combined with a poorly implemented search feature, therefore the background wasn’t available. With Crisp, the unlimited history is currently available with their original paid plan, and it not only ships with a reasonable price tag, also their search works exceptionally well.
How many contacts do we want?
We tried to answer that Question with another question”how many customers will talk with us?” – and that was wrong – we made that mistake already once. We can not limit on the contacts we create because we actually wish to make contact with them all. Endless contacts was what we were looking for (in an affordable price tag). What we found were chats with 100 active contacts for $0/month that was quite nice, we scaled that up a bit to 1,000 active contacts and the price tag switched from $0/m to ~$125/m or more (~$500/m). We have had that experience of cost scaling for the majority of the solutions. As we did exactly the same contact metric evaluation for Crisp we saw something different:
So at Crisp, you do not scale by usage – that is enormous! They believe the identical way we do at Storyblokwe don’t wish to limit the consumer to the use of the machine (eg. Content entrances or entries ), we want to scale because their staff scales. So at Crisp you choose a program and you may scale the amounts from 10 to 10.000 contacts (or much more ) with exactly the exact same price tag.
Trigger events / communications
Automated triggers are Utilized to Send a specific message on predefined events, eg. “a visitor is on precisely the exact same site for more than 30 seconds”. Those causes are a good method to help your audience with queries they could have. We use it on our pricing page since from time to time there are open questions regarding our pricing, maybe something isn’t covered in the FAQ section. This component is available in all solutions we tested and largely available in the first paid plan.
Ability to send campaign messages
From Time to Time we send emails Utilizing our live chat. We think that it’s a fantastic way to retarget our viewers because we ought to have the ability to send relevant content based on some metrics those live talks offer. To be honest, we’re not sending many mails, because we also hate spam on our side. So we like to send specific mails to particular target groups and : we really enjoy the implementation in the Crisp client. It’s simple and fulfilled our needs at a sensible price tag.
Amount of agents
The agent seats is rather Interesting, it is something you can control. You could choose 1 accounts for the whole team (which is cheap with the majority of solutions), or you could go for one chair for each team member. Since we like to have this personal approach to our customers the idea of using one account for the entire group was dropped immediately. We have started to compare the very first paid program against most of the high tier programs to observe how the cost scales . The greatest prices we found were about ~$155/m per seat where the range was somewhere from $15/m to that. We had a peek at Crisp again and saw that their highest package has unlimited agents seats included. Additionally, their free plan permitted 2 agents, which was great for analyzing. Live Chat Software Service Software
Everybody enjoys integrations. Integrations into Slack, Telegram, Zendesk, Bitbucket, or Jira – you name it. Most live chats provide integrations to the main stations. We don’t really utilize integrations that much, but the one we use the most is using Slack. Slack is the main communication tool in our business, we use it on a daily basis and included the majority of our tools already – so we concentrated on how they work and perform together with Slack. We analyzed some of them and most are actually working quite well. We found one that has enormous delays when messaging from and also to Slack which was a no-go for us. We reported that issue to these, but we don’t know if they changed it since we left six months ago. With Crisp the integration worked instantly, notifications arrived immediately and the whole setup was done in a couple of minutes.
What is Crisp?
“Crisp is the simplest way To speak with your customers. From sales to client service, Crisp is designed to keep your workflow easy. From live chat to email, Crisp provides one station to reply to your users using a very simple team inbox where you can handle all your user inquiries.”
From our experience, Crisp really Ships with all the focus on such chat experience for the clients. Which is precisely what we were searching for since we evaluated other alternatives.
This one is tricky. If you read The last few things you noticed that we contrasted the lower tier plans and attribute with the maximum tier programs, some are cheap at the beginning and become expensive as you use them. After using Crisp for six months today, and switched from a competitor because of that expensive”ending” and those feature we didn’t need but might need to pay for. We’re pleased to state we think we have the best match for us, perhaps it will fit as nicely for you. We saw the list of 8 facets above is all you want to locate your own best fit.
We made contact with incredible Fantastic people (thank You!) And companies all over the world. We could have had the exact same experience with other live discussions too, but the price tag combined with the feature set Crisp does provide, we’d and already do recommend it to all clients who are searching for a live discussion themselves. We’ve upgraded to the Crisp unlimited plan a while ago, and are glad that we made that choice. In case you’ve got a question or want to inform us about your experience with Crisp and other live discussions, feel free to drop us a comment below or send a conversation or talk to us with Crisp! Live Chat Software Service Software