Intro Live Chat Software Solutions
There is no reason live chat should not be simple. Live Chat Software Solutions
It is about connecting with your customers and giving them the very best solution in a reasonable period of time.
That said, many live chat extensions for online shops give you a much too intimidating interface using tools which are overkill for this type of basic support moderate.
Pure Chat has another approach.
Pure Chat is a live chat program which aids small companies deliver instant answers and convert more leads.
You are not likely to find anything crazy with this tool, but that is the glory of it. The pricing is simple. The features are simple, and the overall interface makes it quite simple to communicate with clients who need answers quickly.
So let’s take a deeper look to the live chat platform to understand who it is ideal for and which of the features are impressive.
Pure Chat is a live chat software that allows users to communicate with their clients directly on their site. Its features include unlimited agents, unlimited chats, complete chat background, widget personalization, and more. We compiled Pure Chat user reviews from around the web and decided that it’s normally favorable ratings. We also shared its own accessible pricing options.
Summary of User Reviews
What PureChat does nicely:
Users that gave Pure Chat a favorable review said that the program is easy to setup and navigate due to its user friendly interface. They also like the way the tab switches to an email form when all the operators are offline.
What Pure Chat Doesn’t do well:
Users who gave Pure Chat a negative review stated that the program can be slow occasionally, causing delays in customer communications. They also complained about frequent disconnections, especially on mobile.
Most Helpful Favorable User Review
A user who left a favorable overview of Pure Chat on G2 Crowd said they have been able to persuade customers to commit to a buy within minutes of communication via the program. He also likes the way the tool supplies them with a means to answer customers’ questions quickly and promote their goods without the usage of phone calls.
Most Helpful Negative User Review
A user who left a negative overview of Chat on Capterra complained about getting timed out without notifications. He clarified that this makes it difficult to keep agents who’ve retail responsibilities on chat during high traffic hours causing them to lose potential business. He also suggested adding an on-screen prompt that reminds them when they’ve been logged off.
Starting conversations at the ideal time is dependent upon how well you may track your visitors. By way of example, if you are sitting on the Chat backend you have the ability to view which users are browsing your site in real-time. So if someone is considering a pair of shoes that you sell on your website, you know exactly what to start speaking about, and you even have the instruments for making canned responses for specific components of your website. Live Chat Software Solutions
The obvious start to this review is the actual chat interface. Does this feel usable for both novices and advanced users?
It all begins by showing a chat box to the new visitor. If they have been to your site before, the agent on the backend sees all the customer information and interactions that have occurred in the past. It works exactly like an instant messenger, (in which the talks arrive in real time ), but in addition, it lets you view previous transcripts and which reps have spoken to a client in the past.”
Notifications are sent to you when a chat comes in, and you can schedule when you’re available for chatting to ensure customers know when you are online.
Implementing a chat box on your website only requires a fast copy and paste of a code or using the Shopify, Weebly and WordPress plugins. You then have the capability to customize what the chat box appears like prior to, during and after the conversation. Don’t hesitate to modify around colours, set triggers for as soon as the chat box pops open and then configure the forms that you want people to fill out before talking to you.
You have the opportunity to decide on the default option stylings (which is nice,) however, the layout tools are simple enough for beginners and powerful enough for more advanced users.
Both iOS and Android apps are offered for people who would like to handle live chats while on the go. By way of example, if you have to leave the office but still want to provide the best support on the market, you won’t need to fret about it using a mobile program.
Pretty much all of the features you would find on the normal dashboard are taken over to the cellular apps. You’ve got settings for actually executing the chats, along with setting your availability, managing transcripts and much more. This gives you a little boost of confidence as it doesn’t matter where you are when viewing who’s on your website in real time. Your customer service is continually managed, as it functions just like texting from the phone.
The reporting is one of the strongest parts of Pure Chat, because it not only provides you the functionality for exporting accounts, but it provides beautiful graphs and imagery for viewing chat metrics with time. It is possible to track your client satisfaction to make decisions about your employees or to determine which particular clients you may be spending too much time on.
Pure Chat Support
The Pure Chat service outlets are a lot more impressive than some of the other options you will find for live chat. By way of instance, a blog is provided for studying about updates and tips, while the Guides page is filled with information on the best way best to sell online, how to handle rude clients, the way to obtain more live chats and more.
The FAQ page gives you a good notion of what other men and women are talking about with PureChat, while the primary Support page is a knowledge base with documentation for both installations, integrations, chat boxes and much more. I didn’t find any service modules for calling in or emailing, so it seems as if you’ll have to finish most of the research yourself.
A chat box is provided on the dashboard, so quick interactions with the support team are potential and they also offer email service in-app and about the web site for all programs. Live Chat Software Solutions
Pure Chat does not have a free trial. But you do not need one at all, because the provider delivers a strong free plan that you can continue to work with for as long as you would like. The paid programs are reasonably priced too, along with the monthly obligations bring along a wide set of characteristics you don’t get together with the free bundle.
Let’s take a look at what plans you can choose from:
Free — For $0 you receive support for one user, one site, unlimited chats each month, a 1 day chat history and native mobile apps.
Starter — For $20 per month you receive support for two users, two websites, unlimited chats per month, a 30 day chat history, native mobile programs, reports, visitor monitoring, SMS notifications and integrations.
Business — For $50 per month you get everything from the former plan and service for five customers, three sites and 90 days of discussion history.
Growth — For $100 per month you receive everything out of the previous plan and service for ten consumers, five sites, an unlimited chat history and the capacity to eliminate the Chat branding.
We enjoy the Free program for people simply testing out the system, but the genuine functionality comes into play once you choose the Starter Plan. The only gripe I have is that you have to receive all the way up into the $100 per month plan to eliminate branding.
Helpful Live Chat Software Resources
Finest Live Chat Software 2017: Zendesk vs LiveChat vs Pure Chat — We took a closer look at three of the top and up-and-coming live chat software for small companies and reviewed their attributes and pricing. Read this guide to understand our recommendations.
7 Ways Live Chat will be able to help you Achieve First Contact Settlement — Addressing a client’s concern at the first point of contact is a key performance indicator. Check out this guide to find out more about how using a live chat software can enhance your customer service and grow your client base.
Free Small Business Software: 37 Tools For bettering Your Company — There are a lot of free tools that can assist you in keeping down expenses. In this article, we discuss with you a few answers from small business owners using these tools to produce their business procedures easier at no cost.
Pure Chat FAQ
Does Pure Chat possess a free trial?
Yes. Interested users are qualified for a 7-day trial.
Can I ask for a refund if I’m not happy with PureChat PRO?
Yes. Pure Chat has a 30-day money-back guarantee for clients that aren’t pleased with their services. Read the following directions to learn the cancelation terms along with other details.
Can agents utilize mobile devices to respond to customers?
Yes. Pure Chat provides apps for both iOS and Android to allow agents to respond to customers’ queries from anyplace.
Popular Software Connections
When choosing a live chat software, it is essential that the software integrates with other software your company is currently using. Here is a list of some of Pure Chat’s popular integrations:
Who Should Use PureChat?
Anyone having an ecommerce shop could benefit from this kind of easy-to-use chat box tool such as Pure Chat. It is all dependent on the pricing strategy you pick. The Free Plan is very good for testing and small operations with just a few goods and one rep. The Starter Plan is probably the most common, while the Development Strategy becomes up there for companies with big aid teams. Live Chat Software Solutions