Why Select Crisp? Live Chat Software Stock
In this article I’ll cover our Experience with Crisp, why we switched, and how it is possible to make the right choice for your company and startup as well. You will know how to compare live talks and that metrics could be significant for you too. Live Chat Software Stock
How was that decision made?
Looking at the market leaders With live chat feature on the market, we also found Crisp via Producthunt. After we’ve created a Spreadsheet with multiple live chat vendors, we identified that the core attribute and metrics we were looking for.
What did we use before?
We’ve Used multiple other live chat earlier, which somehow shifted their attention from a live conversation to an”all in one business suite”. Their live chat still works, but metrics which are important for us were removed. We’ve used those metrics for our monthly reports, and customer overviews, growth rates and much more. After we were in for four months those metrics vanished and were replaced with other metrics. We have got a leaderboard for our staff members, which we didn’t use because we are searching for quality support rather than quantity and the pricing appears to outperform the benefit. Our decision was apparent at the moment: we had to move on.
We found 14 days background, 30 days History and unlimited history (for greater plans this is common), here the price scaling was interesting. All live chats we tried had this feature, a few at higher price tagsothers together with a poorly implemented search feature, and so the background wasn’t available. Together with Crisp, the unlimited history is currently available with their first paid program, and it not only ships with a fair price tag, but also their hunt works astoundingly well.
How many connections do we want?
First, we tried to answer that Question with another question”how many customers will chat with us” – and that was incorrect – we made that mistake already once. We can’t restrict on the contacts we create because we really wish to make contact with all of them. Endless contacts was what we were looking for (in a reasonable price label ). What we found were chats with 100 active contacts for $0/month which was quite nice, we scaled that up a bit to 1,000 active contacts and the price tag shifted from $0/m to ~$125/m or more (~$500/m). We have had that experience of cost scaling for the majority of the solutions. As we did the Exact Same contact metric evaluation for Crisp we saw something different:
So at Crisp, you do not scale by usage – which is huge! They believe the identical way we do at Storyblokwe don’t want to limit the consumer to the usage of the machine (eg. Content entries or entries ), we want to scale as their team scales. So at Crisp you select a plan and you may scale the amounts from 10 to 10.000 contacts (or more) with the exact same price tag.
Trigger events / communications
Automated triggers are Utilized to Send a specific message on predefined events, eg. “a guest is on the same site for more than 30 seconds”. Those causes are a good method to help your viewers with questions they could have. We use it on our pricing page since from time to time there are open questions regarding our pricing, maybe something isn’t covered in the FAQ section. This part is available in all options we tested and mainly available in the first paid program.
Ability to send campaign messages
From time to time we send mails Using our live chat. We think that it’s a fantastic way to retarget our viewers because we should have the ability to send relevant content according to some metrics those live talks offer. To be honest, we are not sending many emails, because we also hate spam on our side. So we like to send certain mails to particular target groups and again: we really like the execution in the Crisp client. It is straightforward and fulfilled our needs at a reasonable price tag.
Amount of brokers
The agent chairs is kinda Intriguing, it’s something you can control. You could choose 1 account for the entire team (which is cheap with most solutions), or you might go for one chair for each team member. Since we want to have that personal approach to our clients the notion of using one accounts for the whole team was dropped instantly. We have begun to compare the first paid program contrary to the majority of the high tier programs to observe the way the price scales again. The greatest costs we found were approximately ~$155/m per seat where the scope was somewhere from $15/m to this. We had a look at Crisp again and saw their greatest package has unlimited agents chairs included. Additionally, their free plan allowed 2 agents, which was great for analyzing. Live Chat Software Stock
Everybody enjoys integrations. Integrations into Slack, Telegram, Zendesk, Bitbucket, or Jira – you name it. Most live chats offer integrations into the key stations. We do not actually use integrations that much, but the one we use the maximum is with Slack. Slack is the main communication tool in our business, we use it on a daily basis and included most of our tools already – so we focused on how they operate and perform with Slack. We tested some of them and many are actually working quite well. We found one that has huge delays when messaging from and also to Slack that was a no-go for us. We reported that issue to them, but we don’t know whether they changed it because we left six months ago. Together with Crisp the integration worked immediately, notifications arrived immediately and the whole set-up was done in a couple of minutes.
What is Crisp?
“Crisp is the simplest way To communicate with your clients. From sales to client service, Crisp is made to maintain your workflow easy. From live chat to email, Crisp offers a single channel to reply to your users using a simple team inbox where you are able to manage all of your user inquiries.”
From our experience, Crisp actually Ships with the attention on such chat experience for the clients. That is exactly what we were searching for as we evaluated other alternatives.
This one is tricky. If you read The last few points you saw that we contrasted the lower tier plans and attribute with the highest tier programs, some are cheap at the start and be costly as you use them. After using Crisp for six months now, and switched from a competitor because of the expensive”ending” and those feature we did not need but might have to cover. We are glad to say that we think we got the best match for us, maybe it will fit as nicely for you. We saw the listing of 8 aspects above is all you need to find your own best match.
We made contact with incredible Fantastic people (thank You!) And businesses all over the globe. We might have had exactly the same experience with other live discussions as well, but the price tag combined with the attribute set Crisp does provide, we would and already do recommend it to all of customers who are searching for a live discussion . We’ve updated to the Crisp unlimited plan a while ago, and are thankful that we made that choice. If you’ve got a question or wish to tell us about your adventure using Crisp along with other live discussions, don’t hesitate to drop us a comment below or send us a conversation or chat with us using Crisp! Live Chat Software Stock