Why choose Crisp? Live Chat Software Support Agents
In this article I’ll cover our Expertise with Crisp, why we switched, and the way you can make the perfect choice for your business and startup too. You will know how to compare live chats and which metrics might be important for you too. Live Chat Software Support Agents
How was that choice made?
Taking a Look at the market leaders With live chat feature on the market, we found Crisp through Producthunt. After we have made a Spreadsheet with numerous live chat vendors, we defined the core feature and metrics we were looking for.
What did we use before?
We’ve Used multiple other live chat before, which somehow shifted their attention from a live chat to a”all in one business suite”. Their live chat still works, but metrics that are significant for us were eliminated. We have used those metrics for our monthly reports, and customer overviews, growth rates and more. After we were in for four weeks those metrics vanished and were replaced by other metrics. We’ve obtained a leaderboard for our staff members, which we did not use because we’re looking for quality support and not quantity and the pricing appears to outperform the benefit. So our decision was apparent at the moment: we had to proceed.
We found 14 times background, 30 days History and history (for higher plans this is common), also here the cost scaling was interesting. All live talks we tried had this feature, a few at higher price tags, others combined with a badly executed search feature, and so the background wasn’t available. With Crisp, the unlimited history is already available with their original paid plan, and it not only ships with a fair price tag, but also their search works exceptionally well.
How many contacts do we need?
First, we tried to answer that Question with another question”how many customers will talk with us?” – and that was incorrect – we made that mistake already once. We can not limit on the connections we create because we really want to earn contact with all of them. Endless contacts was exactly what we were searching for (in a reasonable price tag). What we found were chats with 100 active contacts for $0/month which was quite nice, we scaled that up a bit to 1,000 active contacts along with the price tag shifted from $0/m to ~$125/m or even more (~$500/m). We have had that experience of cost scaling for the majority of the solutions. As we did exactly the Exact Same contact metric test for Crisp we watched something different:
So at Crisp, you don’t scale by usage – which is huge! They think the identical way we do at Storyblokwe don’t wish to limit the user to the use of the machine (eg. Content entries or entries ), we want to scale as their team scales. So at Crisp you select a plan and you can scale the amounts from 10 to 10.000 contacts (or much more ) with exactly the exact same price tag.
Trigger events / messages
Automated triggers are Utilized to Send a particular message on predefined events, eg. “a guest is on precisely the same site for more than 30 seconds”. Those causes are a fantastic method to help your audience with questions they could have. We use it on our pricing page since from time to time there are open questions about our pricing, maybe something is not covered in the FAQ section. This part can be found in most solutions we tested and mainly available in the very first paid plan.
Ability to send campaign emails
From time to time we send emails Utilizing our live chat. We think it’s a good way to retarget our viewers because we ought to have the ability to send relevant content based on some metrics those live talks offer. To be honest, we are not sending many mails, because we also hate spam on the side. So we like to send certain mails to particular target groups and : we really like the implementation in the Crisp customer. It’s simple and satisfied our needs at a sensible price tag.
Number of agents
The agent chairs is kinda Intriguing, it is something that you can control. You could choose 1 account for the entire group (which can be cheap with the majority of options ), or you could go for a single chair for every team member. Since we want to have this personal approach to our clients the notion of using one account for the entire team was dropped immediately. We have begun to compare the very first paid program contrary to the majority of the high tier plans to observe the way the price scales again. The highest prices we found were approximately ~$155/m per chair where the range was somewhere from $15/m to that. We had a look at Crisp again and saw that their greatest bundle has unlimited agents chairs included. Additionally, their free plan permitted 2 agents, which was great for analyzing. Live Chat Software Support Agents
Everybody enjoys integrations. Integrations to Slack, Telegram, Zendesk, Bitbucket, or Jira – you name it. Most live chats provide integrations to the key channels. We do not really use integrations that much, but the one we use the maximum is with Slack. Slack is the main communication tool in our company, we use it on a daily basis and added the majority of our tools – so we focused on how they operate and function with Slack. We tested some of these and many are actually working very well. We found one that has enormous delays when messaging from and to Slack that was a no-go for us. We reported that difficulty to these, but we don’t know if they changed it since we left six months ago. Together with Crisp the integration worked immediately, notifications came immediately and the whole setup was done in a few minutes.
“Crisp is the simplest way To speak with your customers. From sales to client service, Crisp is designed to keep your workflow simple. From live chat to email, Crisp provides a single station to reply to your users using a very simple team inbox where you are able to manage all of your user queries.”
From our experience, Crisp actually Ships with all the attention on such chat experience for the customers. That is exactly what we were searching for since we evaluated other alternatives.
This one is tricky. If you read The last few points you noticed that we contrasted the lower grade programs and feature together with the highest tier plans, some are economical at the start and be costly as you use them. After using Crisp for six months today, and changed from a competition because of that pricey”ending” and those attribute we didn’t need but would have to cover. We’re pleased to state we believe we have the very best fit for us, maybe it will fit as well for you. We found the list of 8 aspects above is all you need to find your best fit.
We made contact with unbelievable Fantastic people (thank You!) And businesses all over the globe. We could have had exactly the exact same experience with other live discussions as well, but the price tag combined with the feature set Crisp does offer, we’d and already do recommend it to all of customers who are looking for a live chat . We have updated to the Crisp endless plan a while ago, and are glad that we made that decision. In case you have a query or wish to tell us about your experience using Crisp and other live discussions, feel free to drop us a comment below or send a conversation or talk to us with Crisp! Live Chat Software Support Agents