Why Select Crisp? Live Chat Software Support Software
In this article I’ll cover our Experience with Crisp, why we switched, and the way you can make the right decision for your business and startup as well. You may understand how to compare live chats and which metrics might be important for you also. Live Chat Software Support Software
How was that choice made?
Taking a Look at the market leaders With live chat feature out there, we also found Crisp through Producthunt. After we have created a Spreadsheet with numerous live chat sellers, we identified that the core feature and metrics we were looking for.
What did we use previously?
We’ve Used several other live chat before, which somehow shifted their attention from a live chat to a”all in one company suite”. Their live chat still works, but metrics that are important for us were eliminated. We have used those metrics for our yearly reports, and customer overviews, growth rates and much more. After we were in for four months those metrics disappeared and were replaced by other metrics. We have got a leaderboard for our team members, which we did not use because we’re searching for quality support and not quantity as well as the pricing appears to outperform the benefit. So our choice was apparent at that moment: we had to proceed.
We found 14 times background, 30 days History and history (for greater plans this is common), here the cost scaling was intriguing. All live talks we tried had this feature, some at higher price tags, others together with a poorly executed search feature, and so the history wasn’t available. Together with Crisp, the boundless history is currently available with their first paid program, and it not only ships with a reasonable price tag, but also their hunt works exceptionally well.
How many contacts do we need?
First, we tried to answer that Question with another question”how many clients will chat with us” – and that was wrong – we made that mistake once. We can not limit on the connections we create because we really wish to earn contact with all of them. Endless contacts was what we were searching for (at a reasonable price label ). What we found were discussions with 100 active contacts for $0/month which was quite nice, we scaled up that a little to 1,000 active contacts and the price tag shifted from $0/m to ~$125/m or even more (~$500/m). We’ve had that experience of price scaling for the majority of the solutions. As we did the Exact Same contact metric test for Crisp we watched something different:
So at Crisp, you don’t scale by usage – that is huge! They think the same way we do at Storyblok, we don’t wish to limit the user to the use of the system (eg. Content entrances or contacts), we want to scale as their staff scales. So at Crisp you choose a program and you may scale the numbers from 10 to 10.000 contacts (or more) with the exact same price tag.
Trigger events / communications
Automated triggers are used to Send a particular message on predefined events, eg. “a guest is on precisely the same website for more than 30 seconds”. Those triggers are a fantastic method to help your viewers with questions they may have. We use it on our pricing page since from time to time there are open questions about our pricing, possibly something isn’t covered in the FAQ section. This component can be found in most options we tested and largely available in the very first paid program.
Ability to send campaign messages
From Time to Time we send mails Utilizing our live chat. We think that it’s a fantastic way to retarget our viewers because we ought to be able to send relevant content based on some metrics people live talks provide. In all honesty, we are not sending many emails, because we also hate spam on our side. Therefore we like to send certain mails to specific target groups and again: we really like the execution in the Crisp customer. It is straightforward and fulfilled our needs at a reasonable price tag.
Number of agents
The broker seats is rather Intriguing, it is something you can control. You could choose one accounts for the whole group (which is cheap with the majority of solutions), or you could go for one seat for each team member. Since we like to have that personal approach to our clients the notion of using one accounts for the entire group was dropped immediately. We have begun to compare the very first paid program against the majority of the high tier plans to observe the way the price scales . The greatest costs we discovered were approximately ~$155/m per seat where the range was somewhere from $15/m to that. We had a peek at Crisp again and saw their greatest bundle has unlimited agents seats included. Also, their free plan allowed 2 representatives, which was great for testing. Live Chat Software Support Software
Everybody enjoys integrations. Integrations to Slack, Telegram, Zendesk, Bitbucket, or Jira – you name it. Most live chats offer integrations to the key stations. We don’t really use integrations that much, but the one we use the most is with Slack. Slack is the main communication tool in our business, we utilize it on a daily basis and included most of our tools – so we focused on how they operate and perform together with Slack. We analyzed some of these and many are actually working very well. We found one which has enormous delays when messaging from and also to Slack that was a no-go for all of us. We reported that issue to them, but we do not know whether they changed it because we left six months ago. With Crisp the integration worked immediately, notifications came immediately and the entire setup was done in a couple of minutes.
What is Crisp?
“Crisp is the simplest way To communicate with your clients. From sales to client service, Crisp is made to maintain your workflow simple. From live chat to email, Crisp offers a single station to answer to your users using a very simple team inbox where you are able to manage all your user queries.”
From our experience, Crisp actually Ships with the attention on such chat experience for your customers. Which is precisely what we were looking for since we evaluated other solutions.
This one is tricky. If you browse The past few things you saw that we contrasted the lower tier plans and feature together with the highest tier plans, some are economical at the start and become costly as you use them. After using Crisp for six months now, and changed from a competition because of that expensive”ending” and those feature we didn’t need but would have to cover. We are pleased to say that we think we got the best fit for us, perhaps it will fit as nicely for you. We saw the listing of 8 aspects above is all you want to locate your best fit.
We made contact with incredible great people (thank You!) And businesses all around the globe. We could have had the same experience with other live discussions too, but the price tag combined with the attribute set Crisp does offer, we’d and do recommend it to all customers who are searching for a live chat . We’ve upgraded to the Crisp endless plan some time ago, and are thankful that we made that decision. In case you have a question or wish to tell us about your experience with Crisp and other live chats, feel free to drop us a comment below or send us a conversation or talk to us using Crisp! Live Chat Software Support Software