Why choose Crisp? Live Chat Software Test
In this article I’ll cover our Experience with Crisp, the reason we switched, and how it is possible to make the right decision for your company and startup as well. You will know how to compare live talks and that metrics might be important for you too. Live Chat Software Test
How was that selection made?
Taking a Look at the market leaders With live chat feature out there, we also found Crisp through Producthunt. After we have made a Spreadsheet with multiple live chat sellers, we defined the core attribute and metrics we were looking for.
What did we use before?
We have Used several other live chat earlier, which shifted their attention from a live conversation to an”all in 1 business suite”. Their live chat still functions, but metrics that are important for us were eliminated. We have used those metrics for our monthly reports, and client overviews, growth rates and more. After we were in for four weeks those metrics vanished and were replaced with other metrics. We’ve obtained a leaderboard for our staff members, which we did not use because we’re searching for quality support rather than quantity and the pricing seems to outperform the benefit. Our decision was apparent at that moment: we needed to proceed.
We found 14 days history, 30 days History and unlimited history (for higher plans that this is common), also here the cost scaling was intriguing. All live talks we tried had that feature, some at higher price tags, others together with a badly implemented search feature, therefore the background wasn’t accessible. Together with Crisp, the unlimited history is currently available with their original paid program, and it not only ships with a fair price tag, also their search works exceptionally well.
How many connections do we want?
We attempted to answer that Question with another question”how many customers will talk with us” – and that was incorrect – we made that mistake already once. We can’t restrict on the connections we create because we actually want to earn contact with them all. Endless contacts was exactly what we were looking for (in a reasonable price tag). What we discovered were discussions with 100 active contacts for $0/month that was quite pleasant, we climbed that up a little to 1,000 active contacts along with the price tag shifted from $0/m to ~$125/m or even more (~$500/m). We have had that experience of price scaling for most of the solutions. As we did the same contact metric test for Crisp we saw something different:
So at Crisp, you don’t scale by usage – that is huge! They think the same way we do in Storyblok, we don’t want to restrict the consumer to the use of the system (eg. Content entries or entries ), we want to scale because their staff scales. So at Crisp you select a plan and you may scale the numbers from 10 to 10.000 contacts (or much more ) with the exact same price tag.
Trigger events / messages
Automated triggers are Utilized to Send a specific message on predefined events, eg. “a visitor is on the exact same website for more than 30 seconds”. Those triggers are a good method to help your audience with queries they could have. We use it on our pricing page because from time to time there are open questions regarding our pricing, maybe something isn’t covered in the FAQ section. This part can be found in most options we tested and mainly available in the first paid program.
Ability to send campaign emails
From time to time we send mails Utilizing our live chat. We think that it’s a good way to retarget our audience because we ought to have the ability to send pertinent content according to some metrics people live chats offer. In all honesty, we are not sending many emails, because we also hate spam on our side. Therefore we want to send certain mails to particular target groups and : we really enjoy the implementation in the Crisp client. It is simple and fulfilled our needs at a reasonable price tag.
Number of agents
The broker chairs is rather Interesting, it is something that you can control. You could choose 1 accounts for the entire team (which can be cheap with the majority of options ), or you might go for one seat for every team member. Since we like to have this personal approach to our clients the idea of using one account for the entire team was dropped immediately. We’ve started to compare the first paid program contrary to the majority of the high tier plans to see the way the price scales . The highest costs we found were about ~$155/m per seat where the scope was somewhere from $15/m to that. We had a look at Crisp again and saw their greatest bundle has unlimited agents chairs included. Additionally, their free strategy allowed 2 agents, which was excellent for analyzing. Live Chat Software Test
Everybody loves integrations. Integrations into Slack, Telegram, Zendesk, Bitbucket, or Jira – you name it. Most live chats offer integrations into the main channels. We don’t really utilize integrations that much, but the one we use the most is using Slack. Slack is the main communication tool in our business, we use it on a daily basis and added most of our resources – so we focused on how they work and function together with Slack. We analyzed some of them and most are actually working quite well. We found one that has huge delays when messaging from and also to Slack which was a no-go for all of us. We reported that difficulty to these, but we don’t know whether they changed it since we left six months ago. Together with Crisp the integration worked instantly, notifications arrived immediately and the entire setup was done in a couple of minutes.
What is Crisp?
“Crisp is the simplest way To speak with your customers. From sales to client support, Crisp is made to maintain your workflow easy. From live chat to email, Crisp provides a single station to reply to your users employing a very simple team inbox where you can manage all of your user queries.”
From our experience, Crisp really Ships with all the attention on that chat experience for your clients. Which is exactly what we were looking for as we evaluated other solutions.
This one is tricky. If you read The last few points you noticed that we compared the lower tier programs and feature with the maximum tier programs, some are cheap at the beginning and become expensive as you use them. After using Crisp for six months now, and changed from a competitor because of that pricey”ending” and those attribute we did not need but might need to pay for. We’re glad to say we believe we have the best fit for us, maybe it will fit as nicely for you. We saw that the listing of 8 aspects above is all you need to find your best match.
We made contact with incredible Fantastic people (thank You!) And businesses all around the globe. We might have had exactly the exact same experience with other live chats too, but the price combined with the feature set Crisp does offer, we’d and already do recommend it to all of customers that are searching for a live discussion . We have upgraded to the Crisp endless plan a while ago, and are thankful we made that choice. In case you have a question or wish to inform us about your adventure with Crisp and other live chats, feel free to drop us a comment below or send us a conversation or chat with us with Crisp! Live Chat Software Test