Why Select Crisp? Live Chat Software Uk

In this article I’ll cover our Expertise with Crisp, why we switched, and how you can make the right choice for your business and startup too. You will know how to compare live talks and that metrics could be significant for you also. Live Chat Software Uk

Click here to subscribe to Crisp Now

How was that decision made?

Taking a Look at the market leaders With live chat feature on the market, we found Crisp through Producthunt. After we’ve created a Spreadsheet with numerous live chat sellers, we defined the core feature and metrics we were searching for.

 

What did we use previously?

We’ve Used multiple other live chat earlier, which somehow shifted their attention from a live conversation to an”all in 1 company suite”. Their live chat still functions, but metrics that are important for us were eliminated. We have used those metrics for our monthly reports, and client overviews, growth rates and more. After we were in for four weeks those metrics vanished and were replaced with other metrics. We have got a leaderboard for our team members, which we did not use because we are searching for quality service rather than quantity as well as the pricing seems to outperform the benefit. So our choice was apparent at the moment: we needed to move on.

 

Chat log

We found 14 times history, 30 days History and unlimited history (for higher plans that this is common), also here the price scaling was intriguing. All live talks we tried had this feature, some at higher price tags, others together with a badly implemented search feature, therefore the history was not available. With Crisp, the boundless history is currently available with their first paid program, and it not only ships with a reasonable price tag, but also their hunt works astoundingly well.

How many connections do we need?

First, we attempted to answer that Question with another question”how many clients will talk with us” – and that was wrong – we made that mistake already once. We can not restrict on the connections we create because we actually want to make contact with them all. Unlimited contacts was what we were searching for (in an affordable price label ). What we discovered were chats with 100 active contacts for $0/month that was quite pleasant, we climbed up that a bit to 1,000 active contacts along with the price tag switched from $0/m to ~$125/m or even more (~$500/m). We have had that experience of price scaling for the majority of the solutions. As we did the Exact Same contact metric evaluation for Crisp we saw something different:

So at Crisp, you don’t scale by usage – which is enormous! They believe the same way we do at Storyblok, we don’t wish to limit the consumer to the usage of this machine (eg. Content entrances or entries ), we would like to scale because their staff scales. So at Crisp you choose a program and you can scale the numbers from 10 to 10.000 contacts (or more) with exactly the same price tag.

 

Trigger events / messages

Automated triggers are Utilized to Send a particular message on predefined events, eg. “a guest is on the same website for more than 30 seconds”. Those triggers are a fantastic way to help your viewers with questions they may have. We use it on our pricing page since from time to time there are open questions about our pricing, maybe something is not covered in the FAQ section. This part is available in all solutions we analyzed and largely available in the first paid plan.

 

Possibility to send campaign emails

From Time to Time we send emails Utilizing our live chat. We think it’s a good way to retarget our audience because we should have the ability to send relevant content according to some metrics people live talks offer. In all honesty, we’re not sending many mails, because we also hate spam on our side. Therefore we like to send specific emails to particular target groups and : we really enjoy the implementation in the Crisp client. It is simple and satisfied our needs at a reasonable price tag.

 

Amount of agents

The broker chairs is kinda Intriguing, it’s something you can control. You could choose one accounts for the entire group (which is cheap with most solutions), or you might go for a single chair for every team member. Since we like to get this personal approach to our customers the idea of using one account for the entire team was dropped immediately. We’ve begun to compare the first paid plan against the majority of the high tier programs to see how the cost scales again. The greatest costs we found were approximately ~$155/m per chair where the scope was somewhere from $15/m to that. We had a look at Crisp again and found that their highest package has unlimited agents chairs included. Also, their free plan allowed 2 agents, which was excellent for analyzing. Live Chat Software Uk

Click here to subscribe to Crisp Now

Software Compatibility

Everybody enjoys integrations. Integrations to Slack, Telegram, Zendesk, Bitbucket, or Jira – you name it. Most live chats offer integrations into the key stations. We don’t really use integrations that much, but the one we use the maximum is with Slack. Slack is the principal communication tool in our company, we utilize it on a daily basis and included most of our resources – so we concentrated on how they operate and perform with Slack. We analyzed some of them and most are actually working very well. We found one that has huge delays when messaging from and also to Slack which was a no-go for all of us. We reported that difficulty to these, but we don’t know whether they changed it because we left six months ago. Together with Crisp the integration worked immediately, notifications arrived immediately and the entire setup was done in a couple of minutes.

 

Control the client via JavaScript

We are using the live chat not Only on the site but also in our program itself. Users may want to report a problem or simply have a quick question about something, hence the lead integration, and a possibility to initialize and hide/show the customer with JavaScript has been a must-have. It had been possible with the majority of live chats we’ve tried, the documentation of Crisp about their JavaScript SDK is crystal clear and well recorded so that we got that running in less than half an hour.

 

What is Crisp?

“Crisp is the simplest way To speak with your customers. From sales to customer service, Crisp is made to keep your workflow easy. From live chat to email, Crisp offers a single channel to answer to your users employing a very simple team inbox where you are able to handle all of your user queries.”

From our experience, Crisp really Ships with the attention on such chat experience for your customers. Which is exactly what we were searching for since we evaluated other alternatives.

 

Cost

This one is tricky. If you browse The last few things you noticed that we contrasted the lower tier programs and feature with the highest tier programs, some are cheap at the start and be expensive as you use them. After using Crisp for six months today, and changed from a competitor because of the expensive”ending” and those attribute we didn’t need but would need to cover. We are pleased to say we believe we have the best fit for us, perhaps it will fit as nicely for you. We saw that the listing of 8 facets above is all you need to locate your own best fit.

Summary

We made contact with incredible Fantastic people (thank You!) And businesses all around the globe. We could have had the same experience with other live discussions as well, but the price combined with the attribute set Crisp does provide, we would and already do recommend it to all clients that are looking for a live discussion themselves. We’ve updated to the Crisp endless plan a while ago, and are glad we made that decision. If you have a question or wish to inform us about your adventure using Crisp and other live chats, feel free to drop us a comment below or send a tweet or chat with us with Crisp! Live Chat Software Uk

 

Click here to subscribe to Crisp Now