Overview Live Chat Software Uk
Provide Support is a Live Chat Service that can be implemented on sites and operated as a third party customer. There are many customizable facets of this particular tool, and using live chat which can be found on your website is a process that may be finished in a matter of minutes. As a personal favorite of the team at Flytonic, we are pleased to review and break down the diverse elements of Live Chat by ProvideSupport.com. Live Chat Software Uk
The Live chat app itself is much more involved than your normal client. You will be able to see each of those visitors that are on your website at any particular time, as well as their own IP address, their referral source, their regional time, working system and a whole lot more. Though some of the information will be a whole lot more valuable than the remainder, it will help keep you (or your designated chat operators) as educated on your visitors as possible if they are needing any assistance. They provide 10 days free trial, no credit card needed.
Once you install an account, You are attracted to a website which seems a little old fashioned. It seems like it is packed with ads, except it is just a website version of ProvideSupport. If you wont let this disturb you too much, you can read the upcoming steps which you ought to take, such as customizing your conversation messenger window, then add chat buttons for your emails, create a set of predefined replies and many more.
Provide Support Advantages
In Provide Support you can Customize your operator’s console with your greeting message along with company’s emblem. You can also put in your operator’s picture so the chat appears more personal. The live chat button on the site can be chosen from an present gallery, or you may upload your own picture. The chat messenger could be customized with colour schemes and styles that match your site’s main theme.
If you want to match your Site’s style, you are able to personalize the conversation messenger with offered styles and colour schemes.
Real-time visitor tracking
The real time visitor Feature allows you to view your customer’s IP address, host name, referrer address, pages visited . You can also see a world map and a spot where a user writes to you.
Transfer chats between customer service reps
Provide Support offers She capability to transfer ongoing chats between representatives. The other agent can follow-up the situation and reply within minutes. It’s useful when an agent does not possess the knowledge to solve the instance. Thanks to moving chats there’s no delay, which increases client satisfaction.
Spell checker with a few Languages such as US, Canadian, Brazilian Portuguese, Danish, French, Italian, German, Spanish and several others is built in the Operator Console. It automatically checks your spelling as you’re typing your message from the Live Chat Operator Console and emphasize words that might be spelled incorrectly.
Additionally, it has a proposal list. If you’re on the fly you spell something incorrectly at a live chat session, this spell checker will provide you a drop down box with a list of possible spellings and you’re able to choose the right word. Live Chat Software Uk
Provide Support Drawbacks
I’m not an avid fan of The look of Provide Support interface. I miss that the personalization when it concerns the whole website. The picture on the main page is a Stock picture which gives you the belief that everything there doesn’t have any character as well. The video tutorial I watched felt automatic, like it wasn’t the actual person talking.
I like brands with personalities. While the dearth of character here might have no effect on customer service on your site, it certainly discourages people like me from using this software.
Provide support offers 24 integrations. They incorporate with Content Management and Shopping Cart Systems such as WordPress, Magento and Shopify and Lots of others. I didn’t find the integration using Google Analytics though.
When it comes to pricing, Provide Support provides”live chat bundles for businesses of any size.”
They let four types of Payments, each month every two weeks, every six months and yearly. Paying annually is the best alternative or all of the plans. They offer 3 plans — little company with 1 operator, Corporate aims with 3 operator and Business with 10 operators. If you’re interested in more operators, then you can take a look at the PDF file where they specified costs per operator profile. It looks like this:
The summary for Provide Support
With ProvideSupport you Can offer personalized support. A geographical presentation of real-time visitor information provides you an insight in what clients are searching for. You’ve got tons of customization options that you can use in your conversation.
If you’re not bothered by A tiny old expression of the application, you may discover there what you want to provide customer service to your customers.
Free Trial Period
Live Chat From Provide Support could be attempted with no cost for 30 days. All attributes (out of further operators) could be retrieved with this absolutely free time trial interval. Provide Support will not continually harass you in the event that you do not take advantage of their supply, possibly, and billing going forward is quite straightforward.
In our Opinion, one of our favorite things about this service is how smooth and easy it’s to use in conjunction with this”no hassle” form of billing and service that is provided. None of the writers at Flytonic have run into any issues using Live Chat from ProvideSupport.com and we could confidently recommend it to all of our users. If you are on the fence about whether or not to implement a live chat solution on your website, our best suggestion would be to give this app a download, check it out for 30 days, and choose in the end of the free period whether you’d like to keep from there. Live Chat Software Uk