Why Select Crisp? Live Chat Software Umbraco
In this article I’ll cover our Expertise with Crisp, the reason we switched, and how you can make the right choice for your business and startup too. You will understand how to compare live chats and which metrics could be significant for you also. Live Chat Software Umbraco
How was that decision made?
Looking at the market leaders With live chat feature on the market, we found Crisp via Producthunt. After we have created a Spreadsheet with numerous live chat sellers, we defined the core feature and metrics we were searching for.
What did we use before?
We’ve Used several other live chat before, which somehow shifted their attention from a live chat to a”all in 1 company suite”. Their live chat still functions, but metrics which are significant for us were eliminated. We have used those metrics for our yearly reports, and client overviews, growth rates and more. After we had been in for four months those metrics disappeared and were replaced with other metrics. We’ve obtained a leaderboard for our team members, which we did not use because we’re looking for quality support rather than quantity and the pricing appears to outperform the benefit. Our choice was clear at the moment: we had to move on.
We found 14 times history, 30 days History and unlimited history (for higher plans this is common), here the price scaling was interesting. All live chats we attempted had that attribute, some at higher price tags, others combined with a badly implemented search feature, therefore the background was not available. Together with Crisp, the unlimited history is already available with their original paid plan, and it not only ships with a fair price tag, also their search works exceptionally well.
How many connections do we need?
First, we attempted to answer that Question with another question”how many clients will talk with us?” – and that has been incorrect – we made that mistake once. We can not restrict on the connections we create because we actually wish to earn contact with all of them. Unlimited contacts was what we were looking for (in a reasonable price label ). What we found were discussions with 100 active contacts for $0/month that was quite pleasant, we climbed up that a little to 1,000 active contacts and the price tag shifted from $0/m to ~$125/m or even more (~$500/m). We have had that experience of cost scaling for the majority of the solutions. As we did the same contact metric evaluation for Crisp we watched something different:
So at Crisp, you don’t scale by usage – that is huge! They think the identical way we do at Storyblok, we don’t want to limit the consumer to the usage of the system (eg. Content entries or entries ), we would like to scale because their staff scales. So at Crisp you choose a program and you can scale the amounts from 10 to 10.000 contacts (or much more ) with exactly the same price tag.
Trigger events / messages
Automated triggers are used to Send a specific message on predefined events, eg. “a guest is on precisely the exact same website for over 30 seconds”. Those triggers are a good way to help your audience with queries they may have. We use it on our pricing page since from time to time there are open questions regarding our pricing, maybe something isn’t covered in the FAQ section. This component can be found in all options we tested and mainly available in the first paid plan.
Possibility to send campaign emails
From Time to Time we send emails Utilizing our live chat. We think it’s a good way to retarget our viewers because we should have the ability to send relevant content based on some metrics people live chats offer. In all honesty, we’re not sending many emails, because we also hate spam on the side. So we want to send certain mails to specific target groups and again: we really like the implementation in the Crisp client. It is simple and fulfilled our needs at a sensible price tag.
Number of agents
The broker chairs is rather Interesting, it’s something that you can control. You could choose 1 accounts for the whole team (which is cheap with the majority of solutions), or you might go for a single seat for each team member. Since we like to have this personal approach to our clients the idea of using one account for the entire group was dropped immediately. We have begun to compare the first paid plan against most of the high tier plans to observe the way the cost scales again. The highest costs we found were about ~$155/m per chair where the range was somewhere from $15/m to that. We had a look at Crisp again and saw that their greatest package has unlimited agents chairs included. Additionally, their free plan allowed 2 representatives, which was excellent for testing. Live Chat Software Umbraco
Everybody loves integrations. Integrations to Slack, Telegram, Zendesk, Bitbucket, or Jira – you name it. Most live chats offer integrations to the key channels. We don’t actually use integrations that much, but the one we use the most is with Slack. Slack is the main communication tool in our company, we use it on a daily basis and added most of our tools – so we focused on how they work and perform with Slack. We tested some of them and many are actually working quite well. We found one that has huge delays when messaging from and also to Slack which was a no-go for us. We reported that difficulty to these, but we don’t know if they changed it because we left six months ago. With Crisp the integration worked instantly, notifications arrived immediately and the entire setup was completed in a couple of minutes.
What is Crisp?
“Crisp is the simplest way To communicate with your clients. From sales to customer service, Crisp is made to keep your workflow easy. From live chat to email, Crisp provides one station to reply to your users employing a simple team inbox where you can manage all your user queries.”
From our experience, Crisp actually Ships with the attention on such chat experience for your clients. Which is precisely what we were looking for since we evaluated other alternatives.
This one is tricky. If you read The past few things you saw that we contrasted the lower tier plans and feature with the maximum tier plans, some are cheap at the beginning and be expensive as you use them. After using Crisp for six months now, and switched from a competition because of that expensive”ending” and those attribute we didn’t need but might have to cover. We’re glad to say we believe we have the very best fit for us, perhaps it will fit as well for you. We saw that the listing of 8 aspects above is all you want to locate your own best fit.
We made contact with incredible Fantastic people (thank You!) And companies all over the globe. We could have had exactly the same experience with other live chats as well, but the price combined with the attribute set Crisp does provide, we’d and already do recommend it to all customers who are looking for a live chat . We have upgraded to the Crisp unlimited plan some time ago, and are glad that we made that choice. In case you have a question or wish to tell us about your adventure using Crisp and other live discussions, feel free to drop us a comment below or send us a tweet or chat with us with Crisp! Live Chat Software Umbraco