Why Select Crisp? Live Chat Software Vendors
In this article I’ll cover our Experience with Crisp, the reason we switched, and the way you can make the perfect decision for your company and startup too. You will understand how to compare live chats and which metrics might be significant for you also. Live Chat Software Vendors
How was that decision made?
Looking at the market leaders With live chat feature out there, we also found Crisp through Producthunt. After we have made a Spreadsheet with numerous live chat sellers, we identified that the core attribute and metrics we were searching for.
What did we use previously?
We’ve Used multiple other live chat before, which somehow shifted their attention from a live chat to a”all in one company suite”. Their live chat still functions, but metrics which are important for us were removed. We have used those metrics for our yearly reports, and client overviews, growth rates and more. After we were in for four months those metrics disappeared and were replaced with other metrics. We have obtained a leaderboard for our staff members, which we didn’t use because we are looking for quality support rather than quantity and the pricing appears to outperform the advantage. Our decision was apparent at the moment: we needed to move on.
We found 14 times history, 30 days History and history (for higher plans this is common), also here the cost scaling was intriguing. All live chats we tried had this feature, some at higher price tags, others combined with a badly implemented search feature, therefore the background wasn’t accessible. Together with Crisp, the boundless history is currently available with their first paid plan, and it not only ships with a reasonable price tag, also their hunt works exceptionally well.
How many contacts do we need?
First, we tried to answer that Question with another question”how many clients will chat with us” – and that has been incorrect – we made that mistake once. We can not limit on the connections we create because we actually wish to earn contact with all of them. Unlimited contacts was what we were looking for (in a reasonable price label ). What we discovered were chats with 100 active contacts for $0/month which was quite pleasant, we scaled that up a little to 1,000 active contacts along with the price tag switched from $0/m to ~$125/m or even more (~$500/m). We’ve had that experience of cost scaling for most of the solutions. As we did exactly the Exact Same contact metric test for Crisp we watched something different:
So at Crisp, you don’t scale by use – that is huge! They believe the identical way we do at Storyblok, we don’t wish to limit the consumer to the use of the machine (eg. Content entrances or entries ), we want to scale as their staff scales. So at Crisp you select a plan and you can scale the numbers from 10 to 10.000 contacts (or much more ) with the exact same price tag.
Trigger events / communications
Automated triggers are Utilized to Send a particular message on predefined events, eg. “a guest is on the exact same site for over 30 seconds”. Those triggers are a good way to help your audience with queries they may have. We use it on our pricing page because from time to time there are open questions regarding our pricing, possibly something isn’t covered in the FAQ section. This component can be found in most options we tested and mainly available in the very first paid plan.
Possibility to send campaign emails
From time to time we send mails Using our live chat. We think that it’s a good way to retarget our viewers because we should have the ability to send relevant content based on some metrics people live chats offer. In all honesty, we’re not sending many mails, because we also hate spam on our side. Therefore we want to send specific mails to specific target groups and : we really like the implementation in the Crisp customer. It’s straightforward and fulfilled our needs at a reasonable price tag.
Amount of brokers
The agent chairs is kinda Interesting, it is something you can control. You could choose 1 accounts for the whole group (which is cheap with the majority of solutions), or you could go for a single chair for each team member. Since we want to have this personal approach to our clients the notion of using one accounts for the entire group was dropped instantly. We’ve begun to compare the first paid plan against the majority of the high tier plans to see the way the price scales again. The highest costs we found were about ~$155/m per chair where the range was somewhere from $15/m to that. We had a peek at Crisp again and saw their greatest package has unlimited agents chairs included. Also, their free plan allowed 2 representatives, which was excellent for testing. Live Chat Software Vendors
Everybody enjoys integrations. Integrations into Slack, Telegram, Zendesk, Bitbucket, or Jira – you name it. Most live chats provide integrations to the main channels. We don’t really use integrations that much, but the one we use the most is using Slack. Slack is the main communication tool in our company, we utilize it on a daily basis and included the majority of our resources already – so we focused on how they operate and function together with Slack. We analyzed some of them and many are actually working quite well. We found one that has enormous delays when messaging from and to Slack which was a no-go for all of us. We reported that difficulty to these, but we don’t know if they changed it since we left six months ago. With Crisp the integration worked instantly, notifications came immediately and the entire set-up was done in a couple of minutes.
What is Crisp?
“Crisp is the simplest way To speak with your customers. From sales to customer support, Crisp is made to maintain your workflow easy. From live chat to email, Crisp provides a single channel to reply to your users employing a simple team inbox where you are able to handle all your user queries.”
From our experience, Crisp really Ships with the focus on such chat experience for your clients. That is precisely what we were looking for as we evaluated other solutions.
This one is tricky. If you browse The last few things you noticed that we contrasted the lower tier programs and attribute together with the maximum tier programs, some are economical at the start and become expensive as you use them. After using Crisp for six months now, and changed from a competition because of the expensive”ending” and those attribute we did not need but might have to pay for. We’re pleased to state we think we have the very best match for us, perhaps it will fit as well for you. We found that the list of 8 aspects above is all you need to locate your own best fit.
We made contact with unbelievable great people (thank You!) And companies all over the world. We could have had the exact same experience with other live discussions too, but the price tag combined with the attribute set Crisp does provide, we’d and already do recommend it to all of customers who are looking for a live chat . We’ve upgraded to the Crisp unlimited plan a while ago, and are glad that we made that decision. If you’ve got a question or wish to inform us about your experience with Crisp and other live discussions, don’t hesitate to drop us a comment below or send us a tweet or chat with us with Crisp! Live Chat Software Vendors