Why choose Crisp? Live Chat Software Vergleich
In this article I’ll cover our Experience with Crisp, the reason we changed, and how you can make the perfect decision for your business and startup too. You may understand how to compare live talks and that metrics could be important for you too. Live Chat Software Vergleich
How was that choice made?
Looking at the market leaders With live chat feature out there, we found Crisp through Producthunt. After we have made a Spreadsheet with numerous live chat vendors, we defined the core feature and metrics we were looking for.
What did we use before?
We have Used several other live chat earlier, which shifted their attention from a live chat to an”all in 1 business suite”. Their live chat still works, but metrics which are significant for us were eliminated. We’ve used those metrics for our monthly reports, and client overviews, growth rates and more. After we were in for four months those metrics vanished and were replaced with other metrics. We’ve got a leaderboard for our team members, which we did not use because we are searching for quality service and not quantity and the pricing appears to outperform the benefit. Our decision was apparent at the moment: we had to move on.
We found 14 times background, 30 days History and unlimited history (for greater plans that this is common), also here the cost scaling was interesting. All live talks we tried had that attribute, some at higher price tagsothers combined with a poorly executed search feature, and so the background was not available. With Crisp, the boundless history is currently available with their original paid program, and it not only ships with a fair price tag, but also their search works exceptionally well.
How many contacts do we want?
We attempted to answer that Question with another question”how many customers will chat with us?” – and that was wrong – we made that mistake once. We can’t restrict on the contacts we create because we really wish to earn contact with all of them. Endless contacts was exactly what we were looking for (at an affordable price label ). What we found were discussions with 100 active contacts for $0/month which was quite nice, we scaled that up a bit to 1,000 active contacts along with the price tag switched from $0/m to ~$125/m or more (~$500/m). We’ve had that experience of cost scaling for the majority of the solutions. As we did the Exact Same contact metric test for Crisp we watched something different:
So at Crisp, you do not scale by usage – which is huge! They believe the identical way we do at Storyblok, we don’t wish to restrict the user to the usage of this machine (eg. Content entries or entries ), we would like to scale as their team scales. So at Crisp you choose a program and you may scale the numbers from 10 to 10.000 contacts (or more) with exactly the exact same price tag.
Trigger events / messages
Automated triggers are used to Send a specific message on predefined events, eg. “a visitor is on precisely the exact same site for more than 30 seconds”. Those causes are a fantastic way to help your audience with questions they may have. We use it on our pricing page because from time to time there are open questions about our pricing, possibly something is not covered in the FAQ section. This part can be found in all options we tested and mainly available in the very first paid plan.
Possibility to send campaign messages
From Time to Time we send emails Using our live chat. We think it’s a good way to retarget our audience because we should have the ability to send relevant content based on some metrics people live talks provide. In all honesty, we are not sending many emails, because we also hate spam on our side. So we want to send certain emails to specific target groups and : we really enjoy the execution in the Crisp customer. It is straightforward and fulfilled our needs at a reasonable price tag.
Number of brokers
The agent chairs is rather Intriguing, it’s something you can control. You could choose 1 account for the whole group (which can be cheap with the majority of options ), or you might go for a single seat for each team member. Since we want to have this personal approach to our clients the idea of using one accounts for the whole team was dropped instantly. We have begun to compare the first paid plan contrary to most of the high tier programs to see how the cost scales again. The highest costs we discovered were about ~$155/m per seat where the scope was somewhere from $15/m to that. We had a peek at Crisp again and saw their highest bundle has unlimited agents chairs included. Also, their free plan permitted 2 agents, which was excellent for testing. Live Chat Software Vergleich
Everybody enjoys integrations. Integrations to Slack, Telegram, Zendesk, Bitbucket, or Jira – you name it. Most live chats provide integrations into the key stations. We don’t actually utilize integrations that much, but the one we use the maximum is with Slack. Slack is the principal communication tool in our company, we utilize it on a daily basis and included the majority of our tools – so we concentrated on how they operate and function with Slack. We analyzed some of these and many are actually working very well. We found one that has enormous delays when messaging from and also to Slack which was a no-go for all of us. We reported that difficulty to them, but we do not know if they changed it since we left six months ago. Together with Crisp the integration worked immediately, notifications came immediately and the entire set-up was done in a few minutes.
“Crisp is the simplest way To communicate with your customers. From sales to client service, Crisp is designed to keep your workflow easy. From live chat to email, Crisp provides a single station to answer to your users using a very simple team inbox where you can manage all your user inquiries.”
From our experience, Crisp actually Ships with the attention on that chat experience for the clients. That is precisely what we were searching for as we evaluated other alternatives.
This one is tricky. If you browse The past few things you saw that we contrasted the lower tier plans and feature together with the highest tier plans, some are economical at the start and become expensive as you use them. After using Crisp for six months today, and switched from a competitor because of the expensive”end” and those attribute we didn’t need but might need to cover. We’re glad to say that we think we got the best match for us, perhaps it will fit as nicely for you. We found the list of 8 facets above is all you need to locate your best match.
We made contact with unbelievable great people (thank You!) And businesses all over the globe. We might have had exactly the exact same experience with other live discussions too, but the price combined with the attribute set Crisp does provide, we would and do recommend it to all customers who are looking for a live discussion . We have upgraded to the Crisp unlimited plan a while ago, and are glad that we made that decision. If you’ve got a question or want to tell us about your experience using Crisp along with other live discussions, feel free to drop us a comment below or send us a conversation or chat with us with Crisp! Live Chat Software Vergleich