Why Select Crisp? Live Chat Software Video
In this article I’ll cover our Expertise with Crisp, the reason we switched, and how it is possible to make the right decision for your business and startup too. You may understand how to compare live talks and that metrics might be significant for you also. Live Chat Software Video
How was that decision made?
Taking a Look at the market leaders With live chat feature on the market, we also found Crisp via Producthunt. After we have made a Spreadsheet with numerous live chat sellers, we defined the core feature and metrics we were searching for.
What did we use previously?
We have Used multiple other live chat before, which shifted their focus from a live conversation to an”all in one business suite”. Their live chat still works, but metrics which are important for us were eliminated. We have used those metrics for our monthly reports, and client overviews, growth rates and more. After we had been in for four months those metrics vanished and were replaced with other metrics. We have got a leaderboard for our team members, which we did not use because we’re looking for quality service and not quantity and the pricing appears to outperform the benefit. So our choice was clear at that moment: we had to move on.
We found 14 times background, 30 days History and history (for higher plans this is common), also here the price scaling was intriguing. All live talks we attempted had that attribute, some at higher price tagsothers together with a poorly implemented search feature, therefore the background was not accessible. With Crisp, the unlimited history is already available with their original paid plan, and it not only ships with a fair price tag, but also their hunt works exceptionally well.
How many contacts do we want?
We tried to answer that Question with another question”how many customers will chat with us” – and that was wrong – we made that mistake already once. We can not limit on the contacts we create because we really want to earn contact with them all. Endless contacts was what we were looking for (in a reasonable price tag). What we discovered were chats with 100 active contacts for $0/month that was quite nice, we climbed up that a bit to 1,000 active contacts along with the price tag shifted from $0/m to ~$125/m or even more (~$500/m). We have had that experience of price scaling for the majority of the solutions. As we did exactly the Exact Same contact metric evaluation for Crisp we saw something different:
So at Crisp, you do not scale by use – that is huge! They believe the same way we do in Storyblok, we do not want to restrict the consumer to the usage of this machine (eg. Content entries or contacts), we want to scale as their staff scales. So at Crisp you choose a plan and you can scale the amounts from 10 to 10.000 contacts (or much more ) with the same price tag.
Trigger events / messages
Automated triggers are Utilized to Send a specific message on predefined events, eg. “a visitor is on precisely the same website for over 30 seconds”. Those triggers are a good method to help your viewers with questions they may have. We use it on our pricing page since from time to time there are open questions regarding our pricing, possibly something is not covered in the FAQ section. This part can be found in most options we analyzed and largely available in the very first paid plan.
Ability to send campaign emails
From Time to Time we send mails Using our live chat. We think it’s a good way to retarget our viewers because we ought to have the ability to send relevant content according to some metrics those live chats offer. To be honest, we’re not sending many mails, because we also hate spam on the side. So we like to send certain emails to specific target groups and again: we really like the implementation in the Crisp customer. It’s simple and fulfilled our needs at a sensible price tag.
Amount of agents
The broker chairs is kinda Intriguing, it’s something you can control. You could choose one accounts for the entire group (which can be cheap with most options ), or you might go for one chair for each team member. Since we want to get this personal approach to our clients the idea of using one accounts for the whole group was dropped instantly. We’ve started to compare the first paid program contrary to most of the high tier programs to see the way the price scales . The highest costs we found were about ~$155/m per seat where the scope was somewhere from $15/m to that. We had a look at Crisp again and saw their greatest bundle has unlimited agents seats included. Additionally, their free plan permitted 2 agents, which was great for analyzing. Live Chat Software Video
Everybody loves integrations. Integrations into Slack, Telegram, Zendesk, Bitbucket, or Jira – you name it. Most live chats offer integrations to the main channels. We do not really use integrations that much, but the one we use the maximum is using Slack. Slack is the main communication tool in our business, we use it on a daily basis and included most of our resources already – so we concentrated on how they operate and perform together with Slack. We analyzed some of them and most are actually working quite well. We found one which has huge delays when messaging from and also to Slack that was a no-go for us. We reported that issue to these, but we don’t know whether they changed it since we left six months ago. With Crisp the integration worked instantly, notifications came immediately and the entire set-up was completed in a few minutes.
“Crisp is the simplest way To communicate with your clients. From sales to customer service, Crisp is designed to keep your workflow easy. From live chat to email, Crisp offers a single channel to answer to your users employing a simple team inbox where you are able to manage all your user queries.”
From our experience, Crisp actually Ships with all the focus on such chat experience for the clients. Which is exactly what we were looking for since we evaluated other solutions.
This one is tricky. If you read The past few things you noticed that we contrasted the lower grade programs and feature together with the maximum tier plans, some are economical at the start and be expensive as you use them. After using Crisp for six months today, and changed from a competitor because of the expensive”end” and those feature we didn’t need but might have to pay for. We are glad to state we think we got the best match for us, maybe it will fit as nicely for you. We found that the list of 8 aspects above is all you need to find your own best fit.
We made contact with incredible great people (thank You!) And companies all around the world. We might have had exactly the exact same experience with other live discussions as well, but the price combined with the attribute set Crisp does provide, we would and do recommend it to all of customers that are searching for a live discussion themselves. We have updated to the Crisp endless plan some time ago, and are thankful we made that choice. If you have a query or wish to inform us about your experience using Crisp along with other live discussions, don’t hesitate to drop us a comment below or send a tweet or talk to us with Crisp! Live Chat Software Video