Why Select Crisp? Live Chat Software Visitor Tracking
In this article I’ll cover our Expertise with Crisp, the reason we switched, and the way it is possible to make the perfect decision for your business and startup as well. You may understand how to compare live chats and which metrics might be important for you too. Live Chat Software Visitor Tracking
How was that choice made?
Taking a Look at the market leaders With live chat feature out there, we also found Crisp through Producthunt. After we have created a Spreadsheet with multiple live chat sellers, we identified that the core feature and metrics we were searching for.
What did we use before?
We have Used multiple other live chat before, which shifted their focus from a live chat to an”all in 1 business suite”. Their live chat still functions, but metrics that are important for us were eliminated. We’ve used those metrics for our yearly reports, and client overviews, growth rates and more. After we were in for four weeks those metrics vanished and were replaced with other metrics. We have got a leaderboard for our staff members, which we didn’t use because we are searching for quality support rather than quantity as well as the pricing appears to outperform the advantage. Our choice was clear at that moment: we needed to move on.
We found 14 days background, 30 days History and unlimited history (for higher plans that this is common), here the cost scaling was intriguing. All live talks we attempted had this feature, some at higher price tagsothers together with a poorly implemented search feature, therefore the background wasn’t available. With Crisp, the unlimited history is already available with their first paid plan, and it not only ships with a reasonable price tag, also their search works astoundingly well.
How many contacts do we need?
We tried to answer that Question with another question”how many customers will talk with us” – and that has been wrong – we made that mistake already once. We can’t limit on the connections we create because we really want to make contact with all of them. Unlimited contacts was what we were searching for (in a reasonable price label ). What we discovered were chats with 100 active contacts for $0/month which was quite pleasant, we scaled that up a bit to 1,000 active contacts along with the price tag switched from $0/m to ~$125/m or more (~$500/m). We’ve had that experience of price scaling for the majority of the solutions. As we did exactly the same contact metric evaluation for Crisp we watched something different:
So at Crisp, you don’t scale by usage – that is huge! They believe the same way we do at Storyblok, we don’t wish to limit the consumer to the usage of this system (eg. Content entries or entries ), we would like to scale because their staff scales. So at Crisp you choose a plan and you can scale the numbers from 10 to 10.000 contacts (or much more ) with the same price tag.
Trigger events / communications
Automated triggers are used to Send a specific message on predefined events, eg. “a visitor is on the exact same site for over 30 seconds”. Those causes are a fantastic method to help your viewers with questions they could have. We use it on our pricing page because from time to time there are open questions about our pricing, possibly something isn’t covered in the FAQ section. This part is available in all solutions we tested and largely available in the first paid program.
Ability to send campaign emails
From Time to Time we send mails Utilizing our live chat. We think it’s a fantastic way to retarget our audience because we should have the ability to send relevant content based on some metrics those live chats provide. To be honest, we are not sending many emails, because we hate spam on our side. Therefore we want to send specific emails to specific target groups and again: we really enjoy the implementation in the Crisp customer. It’s straightforward and fulfilled our needs at a sensible price tag.
Amount of brokers
The broker chairs is kinda Interesting, it is something that you can control. You could choose one accounts for the whole team (which can be cheap with most solutions), or you could go for one chair for each team member. Since we like to get this personal approach to our clients the idea of using one accounts for the entire group was dropped immediately. We have started to compare the very first paid plan against the majority of the high tier programs to observe how the cost scales again. The highest costs we found were about ~$155/m per seat where the scope was somewhere from $15/m to that. We had a look at Crisp again and saw that their highest package has unlimited agents seats included. Also, their free plan allowed 2 representatives, which was great for analyzing. Live Chat Software Visitor Tracking
Everybody enjoys integrations. Integrations to Slack, Telegram, Zendesk, Bitbucket, or Jira – you name it. Most live chats offer integrations into the key channels. We do not actually utilize integrations that much, but the one we use the most is using Slack. Slack is the principal communication tool in our company, we use it on a daily basis and included most of our tools already – so we concentrated on how they work and function with Slack. We analyzed some of these and many are actually working very well. We found one that has enormous delays when messaging from and also to Slack that was a no-go for us. We reported that issue to them, but we don’t know if they changed it since we left six months ago. Together with Crisp the integration worked instantly, notifications came immediately and the entire setup was completed in a few minutes.
“Crisp is the simplest way To communicate with your clients. From sales to client service, Crisp is designed to keep your workflow easy. From live chat to email, Crisp provides one station to reply to your users employing a simple team inbox where you can manage all of your user queries.”
From our experience, Crisp actually Ships with all the attention on such chat experience for the customers. Which is exactly what we were looking for since we evaluated other solutions.
This one is tricky. If you read The past few things you noticed that we compared the lower grade programs and attribute with the maximum tier programs, some are economical at the beginning and become expensive as you use them. After using Crisp for six months now, and changed from a competition because of the expensive”end” and those attribute we did not need but might need to pay for. We’re glad to state we believe we have the best fit for us, maybe it will fit as nicely for you. We found that the listing of 8 aspects above is all you need to find your own best match.
We made contact with incredible great people (thank You!) And businesses all over the globe. We might have had exactly the same experience with other live chats as well, but the price tag combined with the attribute set Crisp does provide, we would and already do recommend it to all of clients who are searching for a live chat themselves. We’ve updated to the Crisp endless plan a while ago, and are glad we made that decision. If you have a question or want to inform us about your adventure with Crisp along with other live chats, don’t hesitate to drop us a comment below or send us a tweet or talk to us using Crisp! Live Chat Software Visitor Tracking