Why Select Crisp? Live Chat Software Websites
In this article I’ll cover our Expertise with Crisp, why we changed, and how you can make the right choice for your company and startup as well. You may understand how to compare live chats and which metrics might be important for you also. Live Chat Software Websites
How was that selection made?
Looking at the market leaders With live chat feature on the market, we also found Crisp through Producthunt. After we have made a Spreadsheet with multiple live chat sellers, we identified that the core feature and metrics we were searching for.
What did we use before?
We have Used multiple other live chat earlier, which somehow shifted their attention from a live chat to an”all in one company suite”. Their live chat still works, but metrics that are significant for us were eliminated. We’ve used those metrics for our monthly reports, and customer overviews, growth rates and more. After we had been in for four weeks those metrics vanished and were replaced by other metrics. We’ve got a leaderboard for our team members, which we did not use because we are looking for quality service rather than quantity as well as the pricing seems to outperform the advantage. So our decision was clear at the moment: we needed to proceed.
We found 14 days history, 30 days History and history (for greater plans that this is common), also here the price scaling was intriguing. All live chats we tried had this feature, a few at higher price tagsothers together with a poorly executed search feature, therefore the background was not accessible. Together with Crisp, the boundless history is currently available with their original paid plan, and it not only ships with a fair price tag, also their search works exceptionally well.
How many connections do we need?
We attempted to answer that Question with another question”how many customers will talk with us” – and that has been wrong – we made that mistake once. We can’t limit on the contacts we create because we really want to make contact with all of them. Unlimited contacts was exactly what we were searching for (in a reasonable price label ). What we discovered were chats with 100 active contacts for $0/month which was quite nice, we climbed up that a bit to 1,000 active contacts along with the price tag switched from $0/m to ~$125/m or even more (~$500/m). We have had that experience of price scaling for the majority of the solutions. As we did exactly the same contact metric test for Crisp we watched something different:
So at Crisp, you don’t scale by use – which is enormous! They think the identical way we do in Storyblok, we don’t wish to limit the consumer to the use of the machine (eg. Content entrances or contacts), we would like to scale because their team scales. So at Crisp you select a program and you may scale the numbers from 10 to 10.000 contacts (or more) with the same price tag.
Trigger events / communications
Automated triggers are Utilized to Send a specific message on predefined events, eg. “a guest is on the same site for more than 30 seconds”. Those triggers are a fantastic method to help your viewers with questions they could have. We use it on our pricing page since from time to time there are open questions regarding our pricing, maybe something isn’t covered in the FAQ section. This component can be found in most options we tested and largely available in the very first paid program.
Ability to send campaign messages
From Time to Time we send mails Utilizing our live chat. We think it’s a good way to retarget our viewers because we ought to be able to send relevant content according to some metrics people live talks offer. To be honest, we are not sending many emails, because we also hate spam on our side. Therefore we like to send specific mails to specific target groups and : we really like the implementation in the Crisp client. It’s simple and fulfilled our needs at a sensible price tag.
Number of brokers
The broker chairs is kinda Intriguing, it’s something you can control. You could choose 1 account for the entire group (which is cheap with most options ), or you might go for one seat for each team member. Since we want to have that personal approach to our customers the idea of using one account for the whole team was dropped immediately. We have started to compare the first paid plan contrary to most of the high tier programs to observe how the cost scales again. The highest costs we discovered were about ~$155/m per chair where the scope was somewhere from $15/m to that. We had a look at Crisp again and found their highest package has unlimited agents seats included. Also, their free plan allowed 2 representatives, which was excellent for analyzing. Live Chat Software Websites
Everybody enjoys integrations. Integrations into Slack, Telegram, Zendesk, Bitbucket, or Jira – you name it. Most live chats provide integrations to the key channels. We do not actually use integrations that much, but the one we use the most is using Slack. Slack is the main communication tool in our company, we utilize it on a daily basis and added the majority of our tools already – so we concentrated on how they work and function with Slack. We tested some of these and most are actually working very well. We found one that has huge delays when messaging from and also to Slack that was a no-go for us. We reported that difficulty to these, but we don’t know if they changed it since we left six months ago. Together with Crisp the integration worked immediately, notifications came immediately and the entire set-up was completed in a few minutes.
“Crisp is the simplest way To speak with your customers. From sales to customer service, Crisp is designed to keep your workflow easy. From live chat to email, Crisp offers one station to reply to your users using a simple team inbox where you are able to handle all of your user inquiries.”
From our experience, Crisp actually Ships with the focus on such chat experience for the customers. That is precisely what we were searching for as we evaluated other alternatives.
This one is tricky. If you browse The past few things you noticed that we contrasted the lower tier programs and feature together with the highest tier programs, some are cheap at the start and be expensive as you use them. After using Crisp for six months today, and changed from a competition because of the expensive”end” and those attribute we did not need but might need to pay for. We’re pleased to state that we believe we have the best match for us, perhaps it will fit as nicely for you. We found that the list of 8 aspects above is all you want to find your own best fit.
We made contact with unbelievable great people (thank You!) And businesses all around the globe. We might have had the same experience with other live discussions too, but the price combined with the feature set Crisp does offer, we would and already do recommend it to all customers who are searching for a live chat themselves. We’ve upgraded to the Crisp endless plan a while ago, and are thankful that we made that decision. If you have a query or wish to inform us about your experience using Crisp along with other live chats, feel free to drop us a comment below or send a tweet or chat with us with Crisp! Live Chat Software Websites