Why choose Crisp? Live Chat Software White Label
In this article I’ll cover our Experience with Crisp, why we switched, and the way it is possible to make the perfect choice for your company and startup as well. You may understand how to compare live talks and that metrics could be significant for you also. Live Chat Software White Label
How was that decision made?
Looking at the market leaders With live chat feature on the market, we also found Crisp through Producthunt. After we have created a Spreadsheet with numerous live chat sellers, we identified that the core attribute and metrics we were looking for.
What did we use previously?
We’ve Used several other live chat earlier, which somehow shifted their attention from a live conversation to an”all in one company suite”. Their live chat still functions, but metrics that are significant for us were eliminated. We have used those metrics for our monthly reports, and client overviews, growth rates and much more. After we were in for four weeks those metrics disappeared and were replaced by other metrics. We have got a leaderboard for our staff members, which we did not use because we are looking for quality support and not quantity and the pricing seems to outperform the advantage. Our choice was apparent at that moment: we needed to proceed.
We found 14 days history, 30 days History and unlimited history (for higher plans that this is common), here the price scaling was intriguing. All live talks we tried had this feature, some at higher price tagsothers together with a poorly implemented search feature, therefore the history was not available. Together with Crisp, the unlimited history is already available with their first paid program, and it not only ships with a reasonable price tag, but also their search works exceptionally well.
How many connections do we need?
We tried to answer that Question with another question”how many customers will talk with us?” – and that has been incorrect – we made that mistake once. We can’t limit on the contacts we create because we actually want to make contact with all of them. Unlimited contacts was what we were searching for (at a reasonable price label ). What we found were discussions with 100 active contacts for $0/month that was quite nice, we scaled up that a bit to 1,000 active contacts and the price tag shifted from $0/m to ~$125/m or even more (~$500/m). We’ve had that experience of cost scaling for the majority of the solutions. As we did the Exact Same contact metric test for Crisp we watched something different:
So at Crisp, you don’t scale by usage – which is enormous! They believe the identical way we do in Storyblokwe do not want to limit the consumer to the use of this system (eg. Content entrances or contacts), we would like to scale as their staff scales. So at Crisp you select a program and you may scale the numbers from 10 to 10.000 contacts (or much more ) with the same price tag.
Trigger events / communications
Automated triggers are Utilized to Send a specific message on predefined events, eg. “a guest is on precisely the same website for over 30 seconds”. Those causes are a fantastic method to help your viewers with questions they may have. We use it on our pricing page since from time to time there are open questions about our pricing, possibly something is not covered in the FAQ section. This component can be found in all options we tested and largely available in the first paid plan.
Ability to send campaign messages
From Time to Time we send emails Utilizing our live chat. We think it’s a good way to retarget our audience because we should be able to send relevant content according to some metrics those live talks offer. To be honest, we are not sending many emails, because we also hate spam on our side. So we like to send certain mails to specific target groups and again: we really like the implementation in the Crisp customer. It’s straightforward and fulfilled our needs at a reasonable price tag.
Number of agents
The agent chairs is rather Interesting, it is something you can control. You could choose one account for the whole team (which can be cheap with most options ), or you could go for a single chair for each team member. Since we want to have that personal approach to our customers the notion of using one accounts for the entire group was dropped instantly. We have begun to compare the first paid program against most of the high tier programs to see the way the cost scales . The highest prices we discovered were about ~$155/m per seat where the scope was somewhere from $15/m to this. We had a peek at Crisp again and found that their greatest package has unlimited agents seats included. Also, their free strategy allowed 2 agents, which was great for analyzing. Live Chat Software White Label
Everybody enjoys integrations. Integrations to Slack, Telegram, Zendesk, Bitbucket, or Jira – you name it. Most live chats offer integrations to the key channels. We don’t actually utilize integrations that much, but the one we use the maximum is using Slack. Slack is the main communication tool in our company, we utilize it on a daily basis and included the majority of our tools already – so we concentrated on how they work and perform together with Slack. We analyzed some of them and most are actually working very well. We found one which has enormous delays when messaging from and also to Slack that was a no-go for us. We reported that difficulty to them, but we do not know if they changed it since we left six months ago. Together with Crisp the integration worked instantly, notifications came immediately and the whole set-up was completed in a few minutes.
“Crisp is the simplest way To speak with your customers. From sales to customer support, Crisp is designed to maintain your workflow simple. From live chat to email, Crisp offers one channel to reply to your users using a very simple team inbox where you are able to manage all of your user inquiries.”
From our experience, Crisp really Ships with all the focus on that chat experience for your customers. That is precisely what we were looking for since we evaluated other alternatives.
This one is tricky. If you read The last few points you noticed that we contrasted the lower tier plans and feature together with the highest tier programs, some are economical at the start and become expensive as you use them. After using Crisp for six months today, and changed from a competition because of the expensive”ending” and those feature we didn’t need but would need to pay for. We are glad to say that we think we got the best match for us, perhaps it will fit as well for you. We saw the list of 8 facets above is all you want to find your best fit.
We made contact with unbelievable Fantastic people (thank You!) And companies all over the world. We might have had exactly the exact same experience with other live discussions too, but the price tag combined with the feature set Crisp does offer, we would and do recommend it to all clients who are searching for a live chat . We have updated to the Crisp endless plan a while ago, and are thankful we made that choice. If you’ve got a query or want to inform us about your adventure with Crisp along with other live chats, don’t hesitate to drop us a comment below or send a conversation or chat with us with Crisp! Live Chat Software White Label