Why choose Crisp? Live Chat Software Wikipedia
In this article I’ll cover our Experience with Crisp, the reason we changed, and the way it is possible to make the perfect choice for your business and startup as well. You will know how to compare live chats and which metrics might be significant for you also. Live Chat Software Wikipedia
How was that decision made?
Taking a Look at the market leaders With live chat feature out there, we found Crisp through Producthunt. After we’ve made a Spreadsheet with multiple live chat sellers, we defined the core attribute and metrics we were searching for.
What did we use previously?
We have Used multiple other live chat before, which shifted their attention from a live chat to a”all in one company suite”. Their live chat still functions, but metrics which are important for us were eliminated. We have used those metrics for our monthly reports, and client overviews, growth rates and more. After we had been in for four months those metrics disappeared and were replaced with other metrics. We’ve obtained a leaderboard for our team members, which we did not use because we are searching for quality support rather than quantity and the pricing seems to outperform the benefit. Our decision was apparent at the moment: we had to move on.
We found 14 times history, 30 days History and history (for higher plans that this is common), also here the price scaling was interesting. All live talks we attempted had this feature, some at higher price tagsothers together with a poorly executed search feature, therefore the background wasn’t available. With Crisp, the boundless history is already available with their first paid program, and it not only ships with a reasonable price tag, also their hunt works astoundingly well.
How many connections do we need?
First, we attempted to answer that Question with another question”how many customers will talk with us?” – and that was wrong – we made that mistake once. We can not limit on the connections we make because we actually wish to make contact with them all. Endless contacts was exactly what we were looking for (in an affordable price tag). What we found were discussions with 100 active contacts for $0/month which was quite pleasant, we climbed up that a bit to 1,000 active contacts and the price tag switched from $0/m to ~$125/m or more (~$500/m). We have had that experience of price scaling for most of the solutions. As we did the same contact metric evaluation for Crisp we watched something different:
So at Crisp, you don’t scale by usage – that is huge! They believe the same way we do in Storyblok, we don’t wish to restrict the user to the usage of this machine (eg. Content entries or entries ), we would like to scale as their team scales. So at Crisp you select a plan and you may scale the numbers from 10 to 10.000 contacts (or more) with exactly the same price tag.
Trigger events / communications
Automated triggers are used to Send a particular message on predefined events, eg. “a guest is on precisely the same site for more than 30 seconds”. Those triggers are a good way to help your viewers with queries they may have. We use it on our pricing page because from time to time there are open questions about our pricing, maybe something isn’t covered in the FAQ section. This part can be found in all solutions we tested and largely available in the first paid plan.
Ability to send campaign messages
From Time to Time we send mails Using our live chat. We think it’s a good way to retarget our audience because we ought to have the ability to send relevant content according to some metrics people live talks offer. To be honest, we are not sending many mails, because we also hate spam on the side. So we like to send specific mails to specific target groups and again: we really like the implementation in the Crisp client. It’s straightforward and fulfilled our needs at a reasonable price tag.
Amount of agents
The agent chairs is kinda Interesting, it’s something that you can control. You could choose 1 accounts for the whole team (which is cheap with the majority of options ), or you could go for one chair for each team member. Since we want to have that personal approach to our clients the notion of using one accounts for the entire team was dropped immediately. We have started to compare the very first paid plan contrary to the majority of the high tier programs to observe how the price scales . The highest costs we discovered were approximately ~$155/m per chair where the scope was somewhere from $15/m to this. We had a look at Crisp again and saw their greatest package has unlimited agents seats included. Additionally, their free strategy permitted 2 agents, which was great for testing. Live Chat Software Wikipedia
Everybody loves integrations. Integrations into Slack, Telegram, Zendesk, Bitbucket, or Jira – you name it. Most live chats provide integrations into the key stations. We do not actually utilize integrations that much, but the one we use the most is with Slack. Slack is the principal communication tool in our company, we use it on a daily basis and added the majority of our resources – so we concentrated on how they operate and function with Slack. We tested some of them and many are actually working very well. We found one that has enormous delays when messaging from and also to Slack which was a no-go for all of us. We reported that difficulty to them, but we do not know whether they changed it since we left six months ago. With Crisp the integration worked instantly, notifications arrived immediately and the entire setup was done in a few minutes.
What is Crisp?
“Crisp is the simplest way To communicate with your clients. From sales to customer service, Crisp is designed to maintain your workflow simple. From live chat to email, Crisp provides one station to answer to your users employing a very simple team inbox where you can handle all of your user queries.”
From our experience, Crisp really Ships with the focus on such chat experience for your clients. Which is precisely what we were looking for as we evaluated other alternatives.
This one is tricky. If you browse The past few things you saw that we contrasted the lower grade programs and attribute with the maximum tier plans, some are cheap at the start and be costly as you use them. After using Crisp for six months now, and switched from a competition because of that pricey”ending” and those feature we didn’t need but might need to cover. We are pleased to state that we believe we got the very best match for us, maybe it will fit as nicely for you. We saw that the list of 8 aspects above is all you need to locate your best match.
We made contact with unbelievable Fantastic people (thank You!) And companies all around the world. We could have had exactly the same experience with other live chats as well, but the price combined with the attribute set Crisp does provide, we’d and already do recommend it to all customers who are looking for a live chat themselves. We have upgraded to the Crisp endless plan a while ago, and are thankful we made that choice. If you have a query or wish to tell us about your adventure using Crisp along with other live discussions, don’t hesitate to drop us a comment below or send a tweet or talk to us using Crisp! Live Chat Software Wikipedia